Top Remote Senior Level Customer Success Jobs in Los Angeles, CA

The Principal Customer Success Manager at BlackLine leverages deep product, business, and industry knowledge to partner with customers and guide them to accelerate the business value they receive from their investment with BlackLine. They work directly with customers of varying market segments, sizes, and solution complexities to deliver post-sales efforts via a Customer Success program strategy focused on digital transformation engagement.

The Member Support Manager at Bento is responsible for delivering a world-class member support experience, managing member support processes, and leading a team of support team members. This role requires empathy, flexibility, and a desire to support members without judgment. The Manager will work closely with the Director of Member Operations to optimize member support processes and tools, train team members, and stay up to date with industry trends.

The Implementation Specialist at Edmunds is responsible for ensuring the correct implementation of products on various sites and platforms, providing troubleshooting and support, and improving the implementation experience for customers. This role involves conducting outreach, installing tags, setting up reporting, and collaborating with internal teams and vendors.

Zeta Global is seeking a Sales Director to promote managed-service and programmatic solutions to agencies and brands, building strategic partnerships and exceeding revenue goals. Responsibilities include strategic planning, relationship management, sales pipeline oversight, client account growth, and new opportunity identification. Requirements include 5+ years of advertising/marketing experience, successful sales track record, strong communication and analytical skills, and a Bachelor's degree in a related field.

Oversee performance of the customer support teams, set performance goals, collaborate with leadership to optimize customer experience, propose new processes and technologies, assist in team structure development, strategize for growth, manage change initiatives, lead during service incidents, assist with reporting and business cases, mold support department culture, develop team managers, hire new members, collaborate with Product and Engineering teams, ensure readiness for feature rollouts, address escalated issues, conduct team meetings, and other assigned duties.

As the Senior Manager of Customer Success Engineering at Cloudflare, you will lead and develop the North American Customer Success Engineering team to ensure customer satisfaction with Cloudflare's services. Your responsibilities include mentoring team members, driving customer adoption and satisfaction, and collaborating with various teams to align customer needs with Cloudflare solutions.

Managing the daily relationship with call center vendor operations, ensuring optimal service levels, leading an outsourced team of customer support advocates, identifying friction within customer and artist experience, and collaborating with internal teams for staffing needs and agent resources.