Top Senior Level Customer Success Jobs in Los Angeles, CA

Oversee performance of the customer support teams, set performance goals, collaborate with leadership to optimize customer experience, propose new processes and technologies, assist in team structure development, strategize for growth, manage change initiatives, lead during service incidents, assist with reporting and business cases, mold support department culture, develop team managers, hire new members, collaborate with Product and Engineering teams, ensure readiness for feature rollouts, address escalated issues, conduct team meetings, and other assigned duties.

Responsible for setting up business clients on Treasury Management systems implementations, providing daily support functions, and ensuring operational integrity of accounts and processes. Also includes client service, compliance with policies and procedures, and staying current with industry trends and regulations.

Responsible for ensuring the success of Cloudflare's largest Enterprise customers, managing post-sale experiences, building relationships, and presenting relevant product features. Must have a deep understanding of solutions and demonstrate value to customers.