Top Hybrid Customer Success & Experience Jobs in Los Angeles, CA

Seeking a strategic Account Director to manage entertainment accounts, craft communications plans, mentor junior staff, and oversee event logistics with minimal oversight. Requires 8+ years experience in PR and agency work.

Manage a portfolio of hospitality and wellness partners from launch through renewal. Drive utilization, retention, revenue expansion, and member satisfaction through programming, staff enablement, business reviews, performance analysis, and proactive account health management. Coordinate with Sales, Operations, Product, Marketing, and Field teams to resolve issues, relay feedback, identify expansion opportunities, and build executive-level partner relationships.

Executes audience recruitment, onboarding, rewards, engagement, and community operations for assigned customer accounts. Coordinates projects, campaigns, surveys, and events; communicates timelines and updates to clients; monitors community activity; reviews deliverables for quality; maintains accurate documentation; and supports audience satisfaction through the Fuel Cycle platform.

Lead end-to-end onboarding and implementation for high-impact merchant partners, enable HSA/FSA payment acceptance, drive revenue through co-marketing and data-driven campaigns, provide white-glove merchant support, optimize performance with analytics, and collaborate cross-functionally to scale partner success.

Provide comprehensive neuropsychological evaluations, interpret test results, collaborate with care teams, and conduct client feedback sessions in a flexible work environment.

Manage a book of Concierge/Advisory customers to drive adoption, retention, and growth. Define success plans, deliver education, monitor usage/health, escalate issues, identify upsell opportunities, and collaborate with Sales and Professional Services using tools like Gainsight and Salesforce.

Submit your resume for potential job openings at Xsolla if your qualifications aren't listed, especially if you love gaming.

Manage end-to-end execution of high-touch events, including logistics, vendor management, and guest communication, for executive audiences at UP.Labs.

Act as primary regional contact for strategic customers, build relationships, coordinate delivery of services and projects, resolve escalations, gather feedback, and support retention and growth alongside global account teams.

Act as a creative strategist for top brands using generative AI, designing workflows, and producing high-craft content while educating the creative community.