Top Hybrid Customer Success & Experience Jobs in Los Angeles, CA

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Manage end-to-end execution of high-touch events, including logistics, vendor management, and guest communication, for executive audiences at UP.Labs.

Act as primary regional contact for strategic customers, build relationships, coordinate delivery of services and projects, resolve escalations, gather feedback, and support retention and growth alongside global account teams.

Act as a creative strategist for top brands using generative AI, designing workflows, and producing high-craft content while educating the creative community.

Work closely with strategic utility customers to drive adoption and measurable ROI of the Neara platform. Act as a trusted technical and commercial advisor, embed solutions, define business cases and ROI metrics, run trainings/workshops, identify expansion opportunities, and collaborate with Sales and Deployment to ensure contractual delivery and value realization.

Lead and scale pilot programs, own customer operations (success, field ops, renewals), build repeatable GTM motions and processes, partner with product/engineering, develop documentation and metrics, and represent Axle to fleets, OEMs, and partners to drive commercial growth.

Lead complex enterprise implementations, partner with engineers and product to design technical solutions, drive adoption across engineering teams, run pilots, manage stakeholders and multiple projects, and ensure customers realize value from the platform.

Manage a portfolio of top-tier members, drive platform adoption through onboarding and training, build strong relationships, conduct business reviews, monitor success metrics to identify expansion and reduce churn, and resolve member issues in collaboration with internal teams.

Seeking a strategic Account Director to manage entertainment accounts, craft communications plans, mentor junior staff, and oversee event logistics with minimal oversight. Requires 8+ years experience in PR and agency work.

Manage and grow strategic partnerships by ensuring successful onboarding, integration (EHR and enterprise systems), adoption of Circadia's monitoring and predictive analytics, driving partner outcomes, retention, and cross-functional coordination between clinical, product, and engineering teams.