Top Hybrid Customer Success & Experience Jobs in Los Angeles, CA

Own a portfolio of clients to maximize retention and growth: run client calls, analyze lead and performance data, spot retention risks and upsell opportunities, coordinate internal teams to deliver on strategy, and contribute process and AI-driven improvements to internal systems.

Drive BlackLine customer adoption, expansion, and retention by partnering with Customer Success and Account Managers. Analyze customer processes, design tailored optimization solutions, provide consultative guidance, and support digital transformation. Deliver thought leadership through videos, webinars, and strategy sessions while maintaining deep expertise in BlackLine, accounting, internal controls, and process optimization. Mentor colleagues and develop reusable process optimization resources.

Owns strategic customer success programs for small and mid-sized advertisers, improving retention, satisfaction, and revenue growth. Leads complex cross-functional initiatives across Sales, Product, Marketing, Analytics, Support, Policy, Finance, and vendors. Drives workflow innovation, escalation governance, data-driven strategy, regional communications, and operational excellence. Provides strategic leadership and coaching to Scaled Solutions Specialists while influencing senior stakeholders without direct authority.

The Provider Partnerships Manager will develop referral partnerships, enhance territory growth, and collaborate with various healthcare teams to expand access to mental health care for older adults.

The Strategic Development Manager will manage relationships with sellers, use AI tools for insights, drive growth through structured coaching, and collaborate cross-functionally to enhance seller performance on the platform.

Work closely with strategic utility customers to drive adoption and measurable ROI of the Neara platform. Act as a trusted technical and commercial advisor, embed solutions, define business cases and ROI metrics, run trainings/workshops, identify expansion opportunities, and collaborate with Sales and Deployment to ensure contractual delivery and value realization.

Manage client success and platform adoption for Skai’s marketing software, initially focused on paid search. Drive retention and account growth, train clients, provide campaign strategy and technical support, conduct audits, coordinate internal specialists, and maintain proactive communication. The role requires hands-on paid search campaign management, client services or technical project management experience, strong communication, AI tool proficiency, and occasional travel.

Own a portfolio of brand clients, developing account strategies, managing post-sale relationships, guiding AI-driven brand interventions, and driving renewals, referrals, and expansion. Lead kickoffs, working sessions, executive briefings, and quarterly reviews; translate data and technical insights into actionable recommendations for senior marketing leaders. Collaborate with engineering, product, and sales while identifying growth opportunities and building scalable account processes.

Own post-sale relationships for a portfolio of mid-market clients, serving as a strategic advisor and primary contact. Partner with media buying, engineering, and data science teams to optimize TV advertising campaigns, interpret performance data, deliver recommendations, and drive measurable client outcomes. Present insights to senior stakeholders, manage multiple priorities, and travel occasionally for client meetings.

Manage manufacturing partner success throughout the production lifecycle by coordinating task completion, monitoring communication queues, prioritizing work, conducting portfolio reviews, and escalating risks. Serve as a primary partner contact, resolve production blockers, manage RMA projects and financial reclamations, and collaborate with Operations and PD&T teams. Ensure adherence to quality and safety standards while supporting throughput, partner relationships, and operational performance.