Top Hybrid Customer Success & Experience Jobs in Los Angeles, CA

Monitor security measures at a private residence, perform patrols, manage access control, maintain records of incidents, and ensure safety protocols are followed while interacting with family members and executives.

Manages relationships with major automotive dealer-group clients across Greater Los Angeles or Orange County. Responsibilities include client retention, revenue growth, product optimization, analytics consultation, customer training, issue resolution, account planning, and identifying expansion opportunities for Autotrader, KBB.com, and Kelley Blue Book products. The role is primarily field-based and requires frequent travel throughout the assigned territory.

The Provider Partnerships Manager will develop referral partnerships, enhance territory growth, and collaborate with various healthcare teams to expand access to mental health care for older adults.

Own end-to-end onboarding for high-net-worth clients: manage lead intake, conduct consultation calls, build client travel profiles in CRM, coordinate advisor handoffs, improve pipeline efficiency, and maintain accurate reporting to deliver a premium, personalized client experience.

The Strategic Development Manager will manage relationships with sellers, use AI tools for insights, drive growth through structured coaching, and collaborate cross-functionally to enhance seller performance on the platform.

As a Forward Deployed Accountant, you'll lead the deployment of AI Agents for corporate customers, automating accounting workflows, delivering training, and supporting product improvement while performing customer-facing tasks in a hybrid work environment.

Own a portfolio of clients to maximize retention and growth: run client calls, analyze lead and performance data, spot retention risks and upsell opportunities, coordinate internal teams to deliver on strategy, and contribute process and AI-driven improvements to internal systems.

Lead technical onboarding for high-value CTV and mobile publishers onto the SpringServe platform. Deliver technical demos, design and execute migration plans, troubleshoot ad server and SDK integrations (oRTB, VAST), liaise with BD, Product, and Operations, and ensure smooth handoffs while maintaining strong client relationships and satisfaction.

Lead and build MongoDB's Critical Accounts program and Customer Health Platform. Design frameworks, operating model, playbooks, KPIs, and executive reporting. Hire and manage a lean program team, coordinate cross-functional interventions, drive platform roadmap and AI-driven signals, and ensure insights translate into reduced churn and measurable business outcomes.

Own a portfolio of complex MSP partners across North America, developing strategic account plans, driving product adoption, leading expansion and cross-sell opportunities, supporting renewals and commercial conversations, recovering at-risk accounts, and mentoring junior Partner Success Managers. The role requires strong stakeholder management, data-driven partner health analysis, and familiarity with B2B or SaaS accounts, cybersecurity, Microsoft 365, or the MSP market.