Top Hybrid Customer Success & Experience Jobs in Los Angeles, CA

Lead high-touch enterprise travel program migrations from Reed & Mackay to Navan Premier, managing discovery, data migration, project plans, stakeholder communication, go-live, and early adoption. Advise senior client stakeholders, coordinate cross-functional teams, identify technical risks, support payment and expense implementations, deliver training, and develop scalable migration playbooks. The role also contributes to product feedback, sales opportunities, and RFP responses.

Advises enterprise MongoDB customers on complex technical deployments, driving adoption, retention, revenue realization, advocacy, and long-term business outcomes. Manages strategic account portfolios, leads business reviews, forecasts customer health, coordinates cross-functional resources, and identifies expansion opportunities. Builds senior stakeholder relationships, influences product strategy through customer insights, mentors teammates, supports hiring and onboarding, and applies AI fluency to improve customer engagement and operational efficiency.

Own a portfolio of clients to maximize retention and growth: run client calls, analyze lead and performance data, spot retention risks and upsell opportunities, coordinate internal teams to deliver on strategy, and contribute process and AI-driven improvements to internal systems.

Drive BlackLine customer adoption, expansion, and retention by partnering with Customer Success and Account Managers. Analyze customer processes, design tailored optimization solutions, provide consultative guidance, and support digital transformation. Deliver thought leadership through videos, webinars, and strategy sessions while maintaining deep expertise in BlackLine, accounting, internal controls, and process optimization. Mentor colleagues and develop reusable process optimization resources.

Owns strategic customer success programs for small and mid-sized advertisers, improving retention, satisfaction, and revenue growth. Leads complex cross-functional initiatives across Sales, Product, Marketing, Analytics, Support, Policy, Finance, and vendors. Drives workflow innovation, escalation governance, data-driven strategy, regional communications, and operational excellence. Provides strategic leadership and coaching to Scaled Solutions Specialists while influencing senior stakeholders without direct authority.

The Provider Partnerships Manager will develop referral partnerships, enhance territory growth, and collaborate with various healthcare teams to expand access to mental health care for older adults.

The Strategic Development Manager will manage relationships with sellers, use AI tools for insights, drive growth through structured coaching, and collaborate cross-functionally to enhance seller performance on the platform.

Lead and develop an Enterprise Customer Success team serving complex, high-value customers. Drive retention, renewals, expansion, forecasting, risk management, customer health, and value realization. Coach Customer Success Partners on strategic advisory, executive relationships, and commercial outcomes. Partner cross-functionally with Sales, Product, Insights, Implementation, Education, and Support while helping customers mature creator marketing programs and improving scalable CS processes.

Manage a portfolio of mid-market customers, serving as a strategic partner throughout the customer lifecycle. Drive platform adoption, value realization, retention, and customer health through success planning, business reviews, account management, and risk mitigation. Build stakeholder relationships, coordinate onboarding and support, gather product feedback, identify expansion opportunities, and maintain account documentation. Collaborate with Implementation, Services, Product Support, and Product teams to achieve customer marketing and business outcomes.

Manages enterprise client relationships, health metrics, renewals, and expansion opportunities in regulated industries. Leads QBRs, coordinates service delivery, oversees projects, and partners with sales, finance, legal, engineering, and operations teams. Advises clients on quality systems, compliance, and risk mitigation while translating technical QA/QC services into business value. Handles escalations and drives client satisfaction, retention, and growth.

Manage the full customer journey from onboarding to renewal, driving adoption, retention, expansion, and revenue through scalable AI-driven workflows, upselling, metrics tracking (NPS, retention, expansion), and cross-functional collaboration.