Top Hybrid Customer Success & Experience Jobs in Los Angeles, CA

Own end-to-end onboarding for high-net-worth clients: manage lead intake, conduct consultation calls, build client travel profiles in CRM, coordinate advisor handoffs, improve pipeline efficiency, and maintain accurate reporting to deliver a premium, personalized client experience.

Drive BlackLine customer adoption, expansion, and retention by partnering with Customer Success and Account Managers. Analyze customer processes, design tailored optimization solutions, provide consultative guidance, and support digital transformation. Deliver thought leadership through videos, webinars, and strategy sessions while maintaining deep expertise in BlackLine, accounting, internal controls, and process optimization. Mentor colleagues and develop reusable process optimization resources.

Owns strategic customer success programs for small and mid-sized advertisers, improving retention, satisfaction, and revenue growth. Leads complex cross-functional initiatives across Sales, Product, Marketing, Analytics, Support, Policy, Finance, and vendors. Drives workflow innovation, escalation governance, data-driven strategy, regional communications, and operational excellence. Provides strategic leadership and coaching to Scaled Solutions Specialists while influencing senior stakeholders without direct authority.

Manage a portfolio of direct-brand clients across e-commerce platforms, supporting onboarding, adoption, renewals, growth, and client satisfaction. Monitor KPIs, report ROI, lead client meetings, coordinate internal teams, maintain project and CRM records, identify upsell opportunities, and resolve escalations. The role requires strong communication, organization, analytical problem-solving, and familiarity with digital commerce and client success tools such as Salesforce and Looker.

The Provider Partnerships Manager will develop referral partnerships, enhance territory growth, and collaborate with various healthcare teams to expand access to mental health care for older adults.

The Strategic Development Manager will manage relationships with sellers, use AI tools for insights, drive growth through structured coaching, and collaborate cross-functionally to enhance seller performance on the platform.

Own a portfolio of clients to maximize retention and growth: run client calls, analyze lead and performance data, spot retention risks and upsell opportunities, coordinate internal teams to deliver on strategy, and contribute process and AI-driven improvements to internal systems.

Lead and build MongoDB's Critical Accounts program and Customer Health Platform. Design frameworks, operating model, playbooks, KPIs, and executive reporting. Hire and manage a lean program team, coordinate cross-functional interventions, drive platform roadmap and AI-driven signals, and ensure insights translate into reduced churn and measurable business outcomes.

Owns relationships with government agencies and transit operators, driving platform adoption, value realization, account health, renewals, and expansion. Develops success plans, conducts business reviews, identifies risks and growth opportunities, maintains CRM data, and collaborates with Sales, Account Management, Implementation, Support, and Product. Requires frequent customer travel across Canada and the United States, including short-notice onsite visits.

Own a portfolio of brand clients, developing account strategies, managing post-sale relationships, guiding AI-driven brand interventions, and driving renewals, referrals, and expansion. Lead kickoffs, working sessions, executive briefings, and quarterly reviews; translate data and technical insights into actionable recommendations for senior marketing leaders. Collaborate with engineering, product, and sales while identifying growth opportunities and building scalable account processes.