Top Hybrid Customer Success & Experience Jobs in Los Angeles, CA

The Senior Support Engineer leads high-impact technical escalations, mentors team members, and advocates for customer solutions while driving innovations in service delivery through AI and automation.

Support and enable partner implementers by troubleshooting, onboarding, shadowing, training, and creating enablement materials. Maintain module subject-matter expertise, perform quarterly low-complexity customer implementations, and align with Professional Services for methodology and best practices.

Own day-to-day operational relationships with assigned partners, monitor partner-led implementations, surface risks early, coordinate sales-to-implementation handoffs, track consultant readiness and capacity, run operational reviews and QBRs, and manage escalations to ensure successful partner delivery.

The Account Manager will expand and renew client relationships for an accounting software solution, ensuring high customer satisfaction and collaboration with internal teams.

Manage a portfolio of VinSolutions clients to drive retention, product utilization, and upsell. Build relationships through onsite and virtual engagements, analyze account performance, resolve risks, and collaborate with internal teams to improve processes and protect revenue.

Monitor security measures at a private residence, perform patrols, manage access control, maintain records of incidents, and ensure safety protocols are followed while interacting with family members and executives.

The Registered Client Associate assists Financial Advisors with client service, account management, administrative tasks, and ensuring compliance through proper documentation and communication.

The Provider Partnerships Manager will develop referral partnerships, enhance territory growth, and collaborate with various healthcare teams to expand access to mental health care for older adults.

The Solutions Engineering Manager will lead a team of Solutions Engineers, managing technical sales activities and fostering collaboration between sales and customer success teams to enhance customer value.

The Customer Success Manager will assist customers with software challenges, champion customer needs, and collaborate with teams while providing exceptional service and support, primarily in the commercial contracting industry.

Manage customer consulting projects, enhance client relationships, mentor staff, and implement process improvements for customer service effectiveness.

Manage a portfolio of SMB Food & Beverage merchants to drive retention and growth through tailored adoption of Square tools. Own expansion via upsells, proactively outreach, manage pipeline to hit revenue targets, advocate merchant needs internally, and coordinate with Sales, Support, and Product to improve customer outcomes.