Top Hybrid Customer Success & Experience Jobs in Los Angeles, CA

Manages post-sale restaurant partner relationships, drives retention and account growth through upselling and cross-selling, conducts business reviews, identifies solutions, coordinates issue resolution with internal teams, monitors market and competitor trends, and maintains accurate CRM records.

Guide SMB and mid-market sellers through onboarding, implementation, training, and activation of Square products. Manage multiple seller engagements, track milestones and go-live readiness, resolve blockers, escalate technical issues, and maintain proactive client communication. Contribute to onboarding process improvements, product knowledge, team collaboration, and AI-enabled workflow enhancements.

Leads client activation and customer success workstreams for software and product innovation initiatives. Manages onboarding, client relationships, service delivery, project execution, budgets, timelines, escalations, and service metrics. Coaches teams, identifies adoption and retention opportunities, applies CRM and customer data management tools, and drives process and technology improvements that enhance customer experience and operational performance.

Lead high-touch enterprise travel program migrations from Reed & Mackay to Navan Premier, managing discovery, data migration, project plans, stakeholder communication, go-live, and early adoption. Advise senior client stakeholders, coordinate cross-functional teams, identify technical risks, support payment and expense implementations, deliver training, and develop scalable migration playbooks. The role also contributes to product feedback, sales opportunities, and RFP responses.

Advises enterprise MongoDB customers on complex technical deployments, driving adoption, retention, revenue realization, advocacy, and long-term business outcomes. Manages strategic account portfolios, leads business reviews, forecasts customer health, coordinates cross-functional resources, and identifies expansion opportunities. Builds senior stakeholder relationships, influences product strategy through customer insights, mentors teammates, supports hiring and onboarding, and applies AI fluency to improve customer engagement and operational efficiency.

Own a portfolio of clients to maximize retention and growth: run client calls, analyze lead and performance data, spot retention risks and upsell opportunities, coordinate internal teams to deliver on strategy, and contribute process and AI-driven improvements to internal systems.

Drive BlackLine customer adoption, expansion, and retention by partnering with Customer Success and Account Managers. Analyze customer processes, design tailored optimization solutions, provide consultative guidance, and support digital transformation. Deliver thought leadership through videos, webinars, and strategy sessions while maintaining deep expertise in BlackLine, accounting, internal controls, and process optimization. Mentor colleagues and develop reusable process optimization resources.

Owns strategic customer success programs for small and mid-sized advertisers, improving retention, satisfaction, and revenue growth. Leads complex cross-functional initiatives across Sales, Product, Marketing, Analytics, Support, Policy, Finance, and vendors. Drives workflow innovation, escalation governance, data-driven strategy, regional communications, and operational excellence. Provides strategic leadership and coaching to Scaled Solutions Specialists while influencing senior stakeholders without direct authority.

The Provider Partnerships Manager will develop referral partnerships, enhance territory growth, and collaborate with various healthcare teams to expand access to mental health care for older adults.

The Strategic Development Manager will manage relationships with sellers, use AI tools for insights, drive growth through structured coaching, and collaborate cross-functionally to enhance seller performance on the platform.