Top Hybrid Customer Success & Experience Jobs in Los Angeles, CA

Responsible for managing a team providing support for Alternative Investments, resolving complex issues, and enhancing client experiences.

The Performance Manager builds relationships with clients, ensuring their needs drive priorities and product utilization, while managing revenue and retention.

Manage relationships and growth for large dealer-group clients across Autotrader and Kelley Blue Book products. Provide in-field consultation, analytics-driven optimization, training, issue resolution, and account planning to drive retention and revenue. Coordinate internal teams, prepare locations for rollouts, identify whitespace opportunities, and minimize churn while meeting client business objectives.

Provide floater branch coverage delivering exceptional member service, build relationships, cross-sell Credit Union products, handle transactions and advanced account maintenance, troubleshoot fraud and card issues, accept and close consumer loan applications, promote remote channels, complete operational reports, and assist management with daily branch operations.

Assist the sales team by managing customer inquiries, processing orders, and entering sales data into the CRM. Provide post-sales support and communicate with customers regarding order statuses.

The Senior Technical Enablement Specialist manages learning initiatives by designing programs, delivering training, utilizing analytics, and leading projects related to BlackLine solutions, leveraging deep accounting expertise.

The Senior Support Engineer assists customers with technical issues, manages complex solutions, mentors team members, and collaborates with various stakeholders to improve product quality and support processes.

The Tax Resolution Advocate will resolve payroll tax notices, provide customer service, collaborate with teams, and manage tax notice documentation effectively.

The Director of Customer Service leads a distributed team, ensuring omni-channel support while driving performance through data insights and automation tools, enhancing customer satisfaction and operational efficiency.

As a Senior Account Manager, you will own client relationships, drive revenue growth, lead campaign execution, and identify strategic upsell opportunities, with a focus on maximizing ROI and client retention.

The Security Guard will ensure a safe environment by monitoring premises, controlling access, responding to incidents, and documenting activities. Responsibilities include patrol duties, verifying IDs, inspecting shipments, and collaborating with law enforcement.