Top Hybrid Customer Success & Experience Jobs in Los Angeles, CA

Owns strategic customer success programs for small and mid-sized advertisers, improving retention, satisfaction, and revenue growth. Leads complex cross-functional initiatives across Sales, Product, Marketing, Analytics, Support, Policy, Finance, and vendors. Drives workflow innovation, escalation governance, data-driven strategy, regional communications, and operational excellence. Provides strategic leadership and coaching to Scaled Solutions Specialists while influencing senior stakeholders without direct authority.

Manage a portfolio of direct-brand clients across e-commerce platforms, supporting onboarding, adoption, renewals, growth, and client satisfaction. Monitor KPIs, report ROI, lead client meetings, coordinate internal teams, maintain project and CRM records, identify upsell opportunities, and resolve escalations. The role requires strong communication, organization, analytical problem-solving, and familiarity with digital commerce and client success tools such as Salesforce and Looker.

The Provider Partnerships Manager will develop referral partnerships, enhance territory growth, and collaborate with various healthcare teams to expand access to mental health care for older adults.

The Strategic Development Manager will manage relationships with sellers, use AI tools for insights, drive growth through structured coaching, and collaborate cross-functionally to enhance seller performance on the platform.

Own a portfolio of clients to maximize retention and growth: run client calls, analyze lead and performance data, spot retention risks and upsell opportunities, coordinate internal teams to deliver on strategy, and contribute process and AI-driven improvements to internal systems.

Lead and build MongoDB's Critical Accounts program and Customer Health Platform. Design frameworks, operating model, playbooks, KPIs, and executive reporting. Hire and manage a lean program team, coordinate cross-functional interventions, drive platform roadmap and AI-driven signals, and ensure insights translate into reduced churn and measurable business outcomes.

Owns relationships with government agencies and transit operators, driving platform adoption, value realization, account health, renewals, and expansion. Develops success plans, conducts business reviews, identifies risks and growth opportunities, maintains CRM data, and collaborates with Sales, Account Management, Implementation, Support, and Product. Requires frequent customer travel across Canada and the United States, including short-notice onsite visits.

Own a portfolio of brand clients, developing account strategies, managing post-sale relationships, guiding AI-driven brand interventions, and driving renewals, referrals, and expansion. Lead kickoffs, working sessions, executive briefings, and quarterly reviews; translate data and technical insights into actionable recommendations for senior marketing leaders. Collaborate with engineering, product, and sales while identifying growth opportunities and building scalable account processes.

Leads customer success for strategic electric utility accounts, managing a team of Customer Value Architects and Forward Deployed Engineers. Oversees enterprise software deployments from pilots through long-term adoption and value realization, advises utility executives, establishes ROI frameworks and governance, manages technical workstreams, and partners with Sales, Product, and Engineering on adoption, risk mitigation, and expansion.

Own post-sale relationships for a portfolio of mid-market clients, serving as a strategic advisor and primary contact. Partner with media buying, engineering, and data science teams to optimize TV advertising campaigns, interpret performance data, deliver recommendations, and drive measurable client outcomes. Present insights to senior stakeholders, manage multiple priorities, and travel occasionally for client meetings.