Top Hybrid Customer Success & Experience Jobs in Los Angeles, CA

Manage a portfolio of direct-brand clients across e-commerce platforms, supporting onboarding, adoption, renewals, growth, and client satisfaction. Monitor KPIs, report ROI, lead client meetings, coordinate internal teams, maintain project and CRM records, identify upsell opportunities, and resolve escalations. The role requires strong communication, organization, analytical problem-solving, and familiarity with digital commerce and client success tools such as Salesforce and Looker.

Manages hotel partner relationships and optimizes property content, rates, availability, promotions, and marketplace performance. Provides data-driven consulting, revenue management guidance, market insights, and support for Expedia Group tools. Secures rates and promotions, drives partner engagement, meets KPI targets, promotes self-service, and supports traveler experience. Requires occasional partner travel of up to 20%.

Manages relationships with major automotive dealer groups across Greater Los Angeles or Orange County. Responsibilities include client retention, revenue growth, product optimization, analytics consultation, customer training, issue resolution, account planning, and identifying expansion opportunities for Autotrader, KBB.com, and Kelley Blue Book products. The role is field-based, requires up to 75% territory travel, and focuses on maximizing customer results and minimizing churn.

Monitor security measures at a private residence, perform patrols, manage access control, maintain records of incidents, and ensure safety protocols are followed while interacting with family members and executives.

The Provider Partnerships Manager will develop referral partnerships, enhance territory growth, and collaborate with various healthcare teams to expand access to mental health care for older adults.

The Strategic Development Manager will manage relationships with sellers, use AI tools for insights, drive growth through structured coaching, and collaborate cross-functionally to enhance seller performance on the platform.

Own a portfolio of clients to maximize retention and growth: run client calls, analyze lead and performance data, spot retention risks and upsell opportunities, coordinate internal teams to deliver on strategy, and contribute process and AI-driven improvements to internal systems.

Lead and build MongoDB's Critical Accounts program and Customer Health Platform. Design frameworks, operating model, playbooks, KPIs, and executive reporting. Hire and manage a lean program team, coordinate cross-functional interventions, drive platform roadmap and AI-driven signals, and ensure insights translate into reduced churn and measurable business outcomes.

Leads customer success for strategic electric utility accounts, managing a team of Customer Value Architects and Forward Deployed Engineers. Oversees enterprise software deployments from pilots through long-term adoption and value realization, advises utility executives, establishes ROI frameworks and governance, manages technical workstreams, and partners with Sales, Product, and Engineering on adoption, risk mitigation, and expansion.

Own post-sale relationships for a portfolio of mid-market clients, serving as a strategic advisor and primary contact. Partner with media buying, engineering, and data science teams to optimize TV advertising campaigns, interpret performance data, deliver recommendations, and drive measurable client outcomes. Present insights to senior stakeholders, manage multiple priorities, and travel occasionally for client meetings.