Top Hybrid Customer Success & Experience Jobs in Los Angeles, CA

Manage a portfolio of enterprise customers to drive product adoption, execute tailored success plans, monitor health and risk, run executive business reviews, coordinate cross-functional support, and pursue retention and expansion through advocacy and playbook-driven interventions. Occasional on-site travel to customer locations.

The Senior Support Engineer leads high-impact technical escalations, mentors team members, and advocates for customer solutions while driving innovations in service delivery through AI and automation.

The Account Manager will expand and renew client relationships for an accounting software solution, ensuring high customer satisfaction and collaboration with internal teams.

The Dealer Success Manager will partner with auto dealers, provide consultative expertise, support sales processes, and drive adoption of the Navigator Platform, requiring strong relationship management skills and process improvement expertise.

The Provider Partnerships Manager will develop referral partnerships, enhance territory growth, and collaborate with various healthcare teams to expand access to mental health care for older adults.

The Security Guard will ensure a safe environment by monitoring premises, controlling access, responding to incidents, and documenting activities. Responsibilities include patrol duties, verifying IDs, inspecting shipments, and collaborating with law enforcement.

Onboard, develop, and manage a portfolio of hotel partners in an assigned territory to optimize content, rates, and availability. Provide data-driven consulting (revenue management, marketing), secure seasonal deals, promote partner engagement with Expedia tools, represent the company locally, and coach colleagues to drive partner performance and marketplace conversion.

The Technical Writer will create and maintain technical documentation for Blue Robotics products, collaborating with engineering teams to ensure clarity and accuracy. You'll focus on user education through well-structured guides and visual content, improving the documentation experience for customers.

Act as primary regional contact for strategic customers, build relationships, coordinate delivery of services and projects, resolve escalations, gather feedback, and support retention and growth alongside global account teams.

Manage the full customer journey from onboarding to renewal, driving adoption, retention, expansion, and revenue through scalable AI-driven workflows, upselling, metrics tracking (NPS, retention, expansion), and cross-functional collaboration.