Top Hybrid Customer Success & Experience Jobs in Los Angeles, CA

Lead the proactive Trust & Safety Operations team at Snap to enhance user safety, develop detection rules, and optimize tools through cross-functional collaboration.

Analyze client campaigns to improve performance, manage reporting and ad delivery issues, and support internal sales teams. Collaborate with clients to provide insights and solutions related to Snap's advertising products.

The Implementation Manager will onboard customers to the BuildOps platform, manage activations, ensure deliverables are met, and drive customer satisfaction through effective communication and project management.

The Escalations Lead is responsible for managing complex customer issues, establishing escalation standards, and collaborating with various teams to improve customer experience. This role requires strong analytical, communication skills, and the ability to handle high-stakes situations.

The Technical Operations Manager will provide technical support for clients, troubleshoot issues, integrate publishers and DSPs, and collaborate with Product Management.

Provide temporary branch coverage across multiple locations, deliver excellent customer service, open accounts, process service requests and credit applications, promote bank products and digital tools, refer customers to specialists, and comply with SAFE/NMLS and regulatory requirements.

The role involves supporting Solution Sales by guiding revenue through technical consultancy, product demonstrations, and strategic relationship development with clients.

Manage a portfolio of clients within the home services division, focusing on building relationships, achieving revenue goals, and delivering project success.

Lead Crunchyroll's global CX insights and analytics function, unifying qualitative and quantitative customer data, defining measurement frameworks (CSAT, NPS, effort), building dashboards and advanced analytics, guiding experimentation and forecasting, and driving insights into action across product, marketing, and CX teams.

As a Social Media and Community Engagement intern, you will assist with internal and external support, enhancing communications, and collaborating across teams to improve customer engagement.

Provide floater branch coverage delivering exceptional member service, build relationships, cross-sell Credit Union products, handle transactions and advanced account maintenance, troubleshoot fraud and card issues, accept and close consumer loan applications, promote remote channels, complete operational reports, and assist management with daily branch operations.