Top Hybrid Customer Success & Experience Jobs in Los Angeles, CA

The Provider Partnerships Manager will develop referral partnerships, enhance territory growth, and collaborate with various healthcare teams to expand access to mental health care for older adults.

Lead executive-level customer relationships to drive adoption of PagerDuty products, deliver measurable business value, and mitigate risk. Create and execute adoption and ROI plans, guide process/people change, coordinate cross-functional post-sales teams, and facilitate reviews, trainings, and strategic engagements. Forecast renewals and expansion while representing customer needs to product and sales teams. Travel up to 25% for in-person meetings.

Manage and support contracted multifamily clients through training, account management, presentations, and CRM upkeep. Drive product adoption, meet KPIs and quotas, collect feedback, run site visits and local events, and occasionally travel to headquarters.

Provide post-purchase e-commerce customer support across marketplaces (Amazon, Walmart, eBay), resolve warranty/return/dispute issues, troubleshoot product and connectivity problems, create support documentation and SOPs, monitor reviews and feedback, and coordinate with internal teams to improve product and processes.

The Wealth Management Client Relationship Manager partners with advisors to deepen client relationships, manage a client book, and implement financial plans.

Manage onboarding and activation for single-store MedSpa accounts, conduct trainings, review performance and revenue data, implement strategies to increase usage and ROI, meet activation and usage targets, ensure compliance, resolve process gaps, and perform rotating operational duties within the first 30 days post-activation.

Manage the full customer journey from onboarding to renewal, driving adoption, retention, expansion, and revenue through scalable AI-driven workflows, upselling, metrics tracking (NPS, retention, expansion), and cross-functional collaboration.

Manage a book of Concierge/Advisory customers to drive adoption, retention, and growth. Define success plans, deliver education, monitor usage/health, escalate issues, identify upsell opportunities, and collaborate with Sales and Professional Services using tools like Gainsight and Salesforce.

The Content Management Associate handles internal queries, updates the knowledgebase, communicates with agencies, and collaborates on research and training efforts.

Lead technical onboarding, API and data integrations, and ongoing support for clients. Troubleshoot platform and data issues, monitor performance, collaborate with sales, product, engineering, and data science, and maintain documentation and best practices to ensure successful client outcomes.