Top Hybrid Customer Success & Experience Jobs in Los Angeles, CA

Leads global customer experience operations, overseeing SLAs, CSAT, NPS, workforce readiness, BPO performance, fraud prevention, reputation management, loyalty initiatives, reporting, CRM optimization, and process improvement. Manages remote CX teams, drives accountability and operational excellence, partners cross-functionally, and improves customer satisfaction, efficiency, trust, and retention.

Leads customer success for a portfolio of enterprise electric utility clients, overseeing multi-year software deployments from pilots through long-term value realization. Manages 4–5 technical customer-facing employees, advises utility executives, establishes ROI and governance frameworks, oversees data integration and platform configuration workstreams, drives adoption, and partners with Sales, Product, and Engineering on customer insights and expansion.

Own an enterprise customer portfolio, supporting onboarding, product integrations, troubleshooting, account health monitoring, retention, and expansion. Coordinate with Product, Engineering, Support, Onboarding, and Media Strategy teams to resolve issues, deliver recurring insights, manage feedback, and improve customer engagement. Use analytics and CRM tools to identify risks, automate health tracking, and help customers maximize Northbeam’s marketing intelligence platform.

Manage client success and platform adoption for Skai’s marketing software, initially focused on paid search. Drive retention and account growth, train clients, provide campaign strategy and technical support, conduct audits, coordinate internal specialists, and maintain proactive communication. The role requires hands-on paid search campaign management, client services or technical project management experience, strong communication, AI tool proficiency, and occasional travel.

Lead and develop an Enterprise Customer Success team serving complex, high-value customers. Drive retention, renewals, expansion, forecasting, risk management, customer health, and value realization. Coach Customer Success Partners on strategic advisory, executive relationships, and commercial outcomes. Partner cross-functionally with Sales, Product, Insights, Implementation, Education, and Support while helping customers mature creator marketing programs and improving scalable CS processes.

Manage the full customer journey from onboarding to renewal, driving adoption, retention, expansion, and revenue through scalable AI-driven workflows, upselling, metrics tracking (NPS, retention, expansion), and cross-functional collaboration.

Manage growth and success for a portfolio of 100–150 top creators. Develop data-backed recommendations, lead cohort programming and strategic sessions, support inbound questions, drive revenue and product adoption, identify trends, and relay feedback to product teams. Maintain documentation and collaborate cross-functionally to improve the creator experience.

Own a portfolio of brand clients, developing account strategies, managing post-sale relationships, guiding AI-driven brand interventions, and driving renewals, referrals, and expansion. Lead kickoffs, working sessions, executive briefings, and quarterly reviews; translate data and technical insights into actionable recommendations for senior marketing leaders. Collaborate with engineering, product, and sales while identifying growth opportunities and building scalable account processes.

Own post-sale relationships for a portfolio of mid-market clients, serving as a strategic advisor and primary contact. Partner with media buying, engineering, and data science teams to optimize TV advertising campaigns, interpret performance data, deliver recommendations, and drive measurable client outcomes. Present insights to senior stakeholders, manage multiple priorities, and travel occasionally for client meetings.

Manage manufacturing partner success throughout the production lifecycle by coordinating task completion, monitoring communication queues, prioritizing work, conducting portfolio reviews, and escalating risks. Serve as a primary partner contact, resolve production blockers, manage RMA projects and financial reclamations, and collaborate with Operations and PD&T teams. Ensure adherence to quality and safety standards while supporting throughput, partner relationships, and operational performance.