SimplePractice

Triage incoming customer support emails to other specialty agents, answering up to 30% of all new emails. Help your team answer all incoming inquiries in 60 minutes or less, continually striving for swifter response time. Answer customer chats, phone calls, and hold live screen sharing sessions with customers. Lead live Q&A product orientation sessions and 1 to 1s. Work with the support team to identify patterns in support emails and keep an eye out for bugs or problems with the software. Take ownership of routine problems with intuitive problem-solving skills, and escalate high-risk problems to our Support Team Lead.

We’re looking for a friendly, eager-to-learn Customer Success Associate to join our customer success team. In this role, you will use your passion for tech to provide our customers with a world class experience. SimplePractice is built for our customers, and supporting their success is our top priority. We strive to provide unparalleled support and encourage our customers to always let us know how we can improve our products. You’ll be an

We’re looking for a friendly, eager-to-learn Product Specialist with a background in the field of Speech Language Pathology to join our customer success team. SimplePractice is built for our customers, and supporting their success is our top priority. We strive to provide unparalleled support and encourage our customers to always let us know how we can improve our products. If you are interested in using your experience in speech-language

Express your design ideas at every level of fidelity to see a project through from concept to implementation. Work closely with the Product and Customer Success teams to define story requirements. Develop information architecture, interaction models, customer flows, schematics, prototypes, and visual designs for products and services. Define not only the immediate experience to be built for each project, you’ll also articulate a vision for future states and functionality so that we’re constantly building toward the future in a smart, effective way. Talk about your design in terms of users and advocate your direction with the product and engineering teams. Help establish and reinforce consistent design patterns for reusable, systematic design. Promote design thinking across the entire business, so other people and teams think in terms of delivering a consistent, elegant and pleasant user experience. Test your designs with customers in a lean, agile way. Rapidly iterate upon your designs based on user insights and team feedback.

Take ownership of the look and feel of SimplePractice products and services and bring our visual identity into a more modern state, and more importantly, to a more useful state for all customers. Deliver finalized, pixel perfect designs for all product development projects. Take ownership of our pattern library and optimize our component-based design process. Hold the design team, and everyone in the organization, accountable for using consistent, reusable, systematic design patterns. Produce a range of visual assets, including section layouts and site templates, creative element arrangements, animation elements, section layout guidelines, asset and interaction/motion libraries, etc. Collaborate with Marketing and Customer Success to drive a consistent customer experience across all touchpoints. Develop final files from concepts and ensure efficient file handoffs. Develop prototypes, visual designs, and other assets for testing. Test your designs with customers in a lean, agile way. Rapidly iterate upon your designs based on user insights and team feedback.

Express your design ideas at every level of fidelity to see a project through from concept to implementation. Work closely with the Product, Engineering, and Customer Success teams to define story requirements. Develop interaction models, customer flows, schematics, prototypes, and visual designs for the mobile experiences of our products and services. Define not only the immediate experience to be built for each project, you’ll also articulate a vision for future states and functionality so that we’re constantly building toward the future in a smart, effective way. Talk about your design in terms of users and advocate your direction with the product and engineering teams. Test your designs with customers in a lean, agile way. Rapidly iterate upon your designs based on user insights and team feedback. Help establish and reinforce consistent design patterns for reusable, systematic design. Promote design thinking across the entire business, so other people and teams think in terms of delivering a consistent, elegant and pleasant user experience.

This role will work closely with our Financial Controller and our COO. We’ll first look to you to become our in-house ADP payroll expert. After mastering our payroll system and earning ownership of it, your responsibilities will expand to more aspects of benefits administration and HR process implementation and optimization. Demonstrate great work, great judgement, and adapt to our unique and high functioning culture that emphasizes personal ownership and you’ll quickly earn a tremendous amount of responsibility, autonomy, and professional opportunity. 

That’s why we’re seeking an office manager to join our team who understands the beneficial impact and deep responsibility of creating and maintaining an outstanding office. You understand the importance of each detail and why the hard work of constantly improving an office is never complete. You identify when sections of the office are too cold, when the snack supply is getting low, when a conference room echoes, or when scuffs appear on a wall and you take ownership of the solution. You will also manage our CEO’s busy calendar and expense reports as well as organize team meetings, lunches, and small events. 

Triage incoming customer support emails to other specialty agents, answering up to 30% of all new emails. Help your team answer all incoming inquiries in 60 minutes or less, continually striving for swifter response time. Answer customer chats, phone calls, and hold live screen sharing sessions with customers. Lead live Q&A product orientation sessions and 1 to 1s. Work with the support team to identify patterns in support emails and keep an eye out for bugs or problems with the software. Take ownership of routine problems with intuitive problem-solving skills, and escalate high-risk problems to our Support Team Lead.

At SimplePractice, we have over 35,000 private practice clinicians using our best-in-class platform and mobile apps to run great businesses and deliver better care to millions of clients. As the market leader, we’re not about to rest. It’s now time to take our platform to the next level by bringing consistency and polish to the user experience which brought us to this point while expanding functionality to meet even more needs of modern health

We’re seeking a tactical Product Owner who is solely focused on the delivery of our product roadmap.  At SimplePractice, we have 30,000 private practice clinicians using our best-in-class platform to run great businesses and deliver great care to clients. Due to our unique position as the innovator in our market and our fanatic commitment to customer feedback we’ve built a backlog of over 30 validated projects that will solve some of the most

This is a full-time position. There is some flexibility with working hours over time, but we request you to be present in the office in Los Angeles for the first 3 months. While our busiest times are earlier in the week, we’re looking for individuals that can offer early morning (7:00am) weekday and weekend availability to help us manage our team's response time goals throughout the entire week.

We’re looking for a friendly, eager-to-learn technical support specialist to join our customer success team. In this role, you will use your passion for tech to provide our customers with a world class experience. SimplePractice is built for our customers, and supporting their success is our top priority. We strive to provide unparalleled support and encourage our customers to always let us know how we can improve our products. You’ll be an integral member of the customer success team, getting to know and responding to thousands of SimplePractice customers, and working collaboratively with our team to constantly improve our customer success materials and processes. This role will give you front row access in a startup while you provide tangible value and support to our growing community.

Building out the next generation practice management platform. Collaborating with our Product team to help understand customer needs, troubleshoot potential problems and define upcoming features. Write clean, efficient well-tested code that improves our code base in meaningful ways. Help diagnose problems and architecting solutions.

Triage incoming customer support emails to other specialty agents, answering up to 30% of all new emails. Help your team answer all incoming inquiries in 60 minutes or less, continually striving for swifter response time. Answer customer chats, phone calls, and hold live screen sharing sessions with customers. Lead live Q&A product orientation sessions and 1-to-1s. Work with the support team to identify patterns in support emails and keep an eye out for bugs or problems with the software. Take ownership of routine problems with intuitive problem-solving skills, and escalate issues and high-risk problems to our developers/engineers. Work closely with development team and Product Manager while providing support to track, report, and verify bugs. Use exploratory testing to find bugs in software.