SimplePractice Careers In Los Angeles, CA

14

We're seeking a Product Designer to join our team on a full-time basis. We are looking for someone who sees the world differently and can create innovative and trustworthy technology for our customers. You will have direct interaction with all levels of the company, including members of our executive team.  What You'll Be Doing Collaborate with designers, developers, and marketers in an open, creative environment Making the UI / UX simpler, more

Triage incoming customer support emails to other specialty agents, answering up to 30% of all new emails. Help your team answer all incoming inquiries in 60 minutes or less, continually striving for swifter response time. Answer customer chats, phone calls, and hold live screen sharing sessions with customers. Lead live Q&A product orientation sessions and 1 to 1s. Work with the support team to identify patterns in support emails and keep an eye out for bugs or problems with the software. Take ownership of routine problems with intuitive problem-solving skills, and escalate high-risk problems to our Support Team Lead.

We are looking for a Director of Data Analytics and Insights to build upon our existing data practice and use those insights to inspire creativity in other team members. You will lead both Data Science Analytics and User Research professionals as they use research and analysis to inform strategy and decision-making across the company (business operations, finance, marketing, product, engineering, customer support, and leadership).

Building out the next generation practice management platform. Collaborating with our Product team to help understand customer needs, troubleshoot potential problems and define upcoming features. Write clean, efficient well-tested code that improves our code base in meaningful ways. Help diagnose problems and architecting solutions.

This position requires a content creation specialist with an emphasis on great taste and high output. This role will be responsible for taking our well-defined and unique voice and using it to orient all of our marketing communication toward customer acquisition, brand awareness, or feature adoption. Experience with conversion optimization, nudging, and the language of decision-making is a must.

Work with the product, design and and engineering team on product development. Work on the frontend to develop new features from start to finish, including design of architecture, coding, and testing.  Tackle a wide variety of improvements and technical challenges throughout the stack and contribute daily to all parts of our code base.

We’re looking for a friendly, eager-to-learn technical support specialist to join our customer success team. In this role, you will use your passion for tech to provide our customers with a world class experience. SimplePractice is built for our customers, and supporting their success is our top priority. We strive to provide unparalleled support and encourage our customers to always let us know how we can improve our products. You’ll be an integral member of the customer success team, getting to know and responding to thousands of SimplePractice customers, and working collaboratively with our team to constantly improve our customer success materials and processes. This role will give you front row access in a startup while you provide tangible value and support to our growing community.

This role will work closely with our COO, VP of Software Development, VP of Customer Success, and other hiring managers across the company to take ownership of every aspect of recruiting. You’ll start as a team of one and own sourcing and screening, taking personal accountability for working with hiring managers to fill priority roles. After deeply learning and aligning with our culture and our hiring methodology, your responsibilities will expand into more aspects of interviewing, evolving our methodologies, tool optimization/implementation, recruiting events, recruitment marketing, and employer branding as well as building a team to support a world-class recruiting operation. 

Own the front end development of all of our marketing touchpoints. Collaborate with our Growth and Acquisition Marketing Squad to engage new customers. Work closely with product, support, and marketing channel owners to find creative opportunities for delivering value. Deliver innovative solutions that reduce development friction . Develop CMS capabilities that empower internal staff to make content and design changes quickly with less reliance on engineering. Take personal ownership of improving critical conversion KPIs.

Daily compliance validation of new customers on the SimplePractice platform. Serve as the primary liaison between the Compliance and Customer Success teams. Work with the Compliance Manager to identify fraud patterns and develop internal fraud program. Development and implementation of information security policies and procedures. Actively assist with HITRUST and PCI certification efforts. Keep up to date with relevant compliance changes and updates. Administer and maintain education solution for education, training and awareness programs at SimplePractice. Work with the Compliance Manager to optimize the vendor management process. Actively participate in the internal audit program and ensure compliance from all teams. Work with the Compliance Manager to expand current risk management plan and implement appropriate changes. Participate in the implementation of CCPA.

Building out the next generation practice management platform. Collaborating with our Product team to help understand customer needs, troubleshoot potential problems and define upcoming features. Write clean, efficient well-tested code that improves our code base in meaningful ways. Help diagnose problems and architect solutions.

We’re looking for a friendly, eager-to-learn Customer Success Associate to join our customer success team. In this role, you will use your passion for tech to provide our customers with a world class experience. SimplePractice is built for our customers, and supporting their success is our top priority. We strive to provide unparalleled support and encourage our customers to always let us know how we can improve our products. You’ll be an integral member of the customer success team, getting to know and responding to thousands of SimplePractice customers, and working collaboratively with our team to constantly improve our customer success materials and processes. This role will give you front row access in a startup while you provide tangible value and support to our growing community.

This is a full-time position. For the first 3 months of employment, you'll be expected to be in our office from 9:00am to 6:00pm, Monday through Friday. There is some flexibility with working hours over time. We’re looking for individuals that can also offer non-traditional business hours availability, including weekends, to help us manage our team's response time goals throughout the entire week.

This is a full-time position. For the first 3 months of employment, you'll be expected to be in our office from 9:00am to 6:00pm, Monday through Friday. There is some flexibility with working hours over time. We’re looking for individuals that can also offer non-traditional business hours availability, including weekends, to help us manage our team's response time goals throughout the entire week.