Top Remote Senior Level Customer Success Jobs in Los Angeles, CA

Oversee performance of the customer support teams, set performance goals, collaborate with leadership to optimize customer experience, propose new processes and technologies, assist in team structure development, strategize for growth, manage change initiatives, lead during service incidents, assist with reporting and business cases, mold support department culture, develop team managers, hire new members, collaborate with Product and Engineering teams, ensure readiness for feature rollouts, address escalated issues, conduct team meetings, and other assigned duties.

The Principal Success Manager leverages deep product, business, and industry knowledge to partner with customers and guide them to accelerate the business value they receive and return from their investment with BlackLine. They are aligned at key stakeholder level, building and fostering strong relationships to help customers progress on their digital transformation journey. Principal Success Managers work directly with customers to optimize adoption of BlackLine solutions, prevent attrition, and enhance customer satisfaction.

As the Senior Manager of Customer Success Engineering at Cloudflare, you will lead and develop the North American Customer Success Engineering team to ensure customer satisfaction with Cloudflare's services. Your responsibilities include mentoring team members, driving customer adoption and satisfaction, and collaborating with various teams to align customer needs with Cloudflare solutions.

Managing the daily relationship with call center vendor operations, ensuring optimal service levels, leading an outsourced team of customer support advocates, identifying friction within customer and artist experience, and collaborating with internal teams for staffing needs and agent resources.

Client Partner role at Babylist requiring 5+ years of experience in media or advertising sales. Responsibilities include generating new business, creating media relationships, and developing partnerships. The role involves crafting persuasive sales presentations, proposals, and negotiating advertising deals with endemic partners.

The Customer Success Operations Lead is responsible for managing and leading a global multi-partner operation to ensure exceptional operational results and customer satisfaction. This role involves overseeing BPO partners, analyzing performance metrics, identifying trends, and driving continuous improvement through data-driven strategies.

The Senior Training Specialist will be responsible for developing, delivering and managing highly engaging product and service skills training opportunities for customers and the customer success organization. They will also play a key role in growing and supporting the community platform. Responsibilities include training development, end user training, content moderation, and customer engagement. Key qualifications include 5+ years of training experience and expertise in adult learning principles.