Top Remote Customer Success Manager Jobs in Los Angeles, CA

Manage a high-volume small-market book (50-75 accounts, ≤250 lives) to drive engagement, satisfaction, and retention. Own day-to-day client and broker relationships, track KPIs, execute engagement plans, manage concurrent projects, triage issues cross-functionally, lead client meetings and presentations, and travel up to 20% for in-person sessions.

The Enterprise Customer Success Manager facilitates customer engagement, ensuring clients maximize the value of IoT solutions through tailored success plans and collaboration across teams.

The Customer Success Manager (EU) drives customer retention and value realization across European accounts through proactive engagement, relationship building, and collaboration with internal teams.

Manage a portfolio of customer accounts to drive onboarding, adoption, retention, and expansion. Serve as primary client contact, run business reviews, monitor adoption metrics, resolve issues with cross-functional teams, and deliver success plans, training, and reporting to improve satisfaction and renewals.

Manage onboarding, account management, and customer support for employer partners. Own client relationships, gather user feedback, build and iterate operational processes, and drive data-informed improvements to scale the business.

Manage an enterprise portfolio end-to-end to drive adoption, retention, renewals, and expansion. Use customer health and utilization data to forecast risk, recommend corrective actions, and enable customers to realize value. Build executive relationships, guide implementations and learning strategies, and collaborate with sales to meet gross and net retention goals.

Manage post-sale customer relationships to drive adoption, satisfaction, and retention. Build and execute tailored Customer Success Plans, define goals and KPIs with clients, act as a trusted advisor, and use CRM and Customer Success platforms to monitor engagement and drive value from the Noggin enterprise software.

The Senior Customer Success Manager will manage relationships with upper mid-market education accounts, drive customer adoption, ensure renewals, and collaborate cross-functionally to enhance customer success.

The Customer Success Manager role focuses on managing client relationships to drive revenue growth through upsells and cross-sells while ensuring successful campaign execution and client satisfaction.

As a Customer Success Manager, you will ensure customer satisfaction, drive product adoption, identify expansion opportunities, and manage renewals, focusing on strong relationship building.

Lead onboarding and ongoing account management for UpGuard customers, drive product adoption, create success plans and training, monitor customer health, advocate customer needs to Product/Sales, and identify expansion opportunities while supporting global customers.

Own onboarding and lifecycle success for a portfolio of SaaS customers on Cruva. Lead training, manage relationships, troubleshoot issues with product/engineering, monitor health, surface retention risks, and identify expansion opportunities.

Serve as primary post-sales contact to drive onboarding, adoption, retention, and expansion for industrial cybersecurity customers. Build relationships, define success metrics, manage churn risk, monitor account health, execute success plans, maintain SFDC records, and collaborate with sales, TAMs, services, intelligence, and support.

Own post-sales relationships for Fortune 500 clients, lead enterprise-scale implementations and HRIS/ATS integrations, develop executive success plans, train client teams, analyze and present ROI/KPIs, drive adoption and upsells, and represent customer needs to Product and engineering to ensure compliance and strategic impact.

Own post-sales relationships for a portfolio of Series B+ tech clients, lead implementations and onboarding (including ATS/HRIS API integrations and SSO), develop success plans tied to hiring goals, train client teams, analyze and present ROI metrics, advocate customer needs to product, and drive adoption and upsell across Symbal's AI recruiting platform.

Manage post-sales relationships for staffing and RPO clients: lead onboarding and integrations, build success plans, train client teams, analyze ROI metrics, drive adoption and upsell, and advocate customer needs to product and engineering.

Manage a portfolio of Guidewire InsuranceSuite customers to drive adoption, retention, expansion and advocacy. Build executive relationships, create account and success plans, lead renewals and negotiations, surface product feedback, collaborate cross-functionally, and mentor other CSMs. Measure success via ARR growth, retention, NPS/CSAT, and product penetration.

Manage and grow client relationships to drive renewals, upsells, and retention. Proactively engage a book of 30+ clients, monitor CSM metrics (NRR, MRR, churn), troubleshoot issues, coordinate stakeholders, and scale client engagement strategies to meet KPIs for renewal and revenue preservation.

The Payroll Customer Success Manager serves as the main contact for customers, supporting onboarding, ensuring payroll accuracy, resolving issues, and building trust through proactive communication.

Manage strategic OEM partnerships from technical scoping and API integration through renewals. Enable developer/product teams, monitor API consumption and health, lead QBRs, drive retention and expansion, and coordinate cross-functional escalation and roadmap alignment.

Manage a portfolio of 60–75 mid-market customers: lead onboarding, implementation, product adoption, and renewals; monitor customer metrics and satisfaction; advocate customer needs to product and engineering; contribute to operational improvements; and apply AI tools to improve CSM workflows and outcomes.

Manage the full lifecycle for enterprise customers: onboarding, adoption, renewals, and expansion. Act as primary contact and technical consultant, drive product adoption, gather customer feedback, and implement repeatable processes to maximize customer value and business outcomes.

Manage a high-volume portfolio of medspa and aesthetic practice customers to drive adoption, retention, and expansion using automated playbooks, AI tools, and data-driven engagement. Build scalable engagement programs, identify churn risk, partner cross-functionally, maintain records in ChurnZero and Salesforce, and deliver digital-first customer experiences.

Own technical relationships for 25–40 mid-to-large customers, ensure retention and growth by troubleshooting issues, advising on configuration, managing escalations, handling commercial renewals, and feeding product feedback to internal teams.

Manage a portfolio of strategic accounts through onboarding, adoption, and renewal. Serve as trusted advisor, run executive reviews, drive time-to-value, enable customer advocacy, align cross-functional teams, and support upsell/expansion.