Top Remote Customer Success Manager Jobs in Los Angeles, CA

Own post-go-live customer relationships for the Billing product, driving adoption, engagement, and renewals. Assess customer configurations and workflows, monitor health metrics, conduct strategic reviews, surface insights from customer data, identify upsell opportunities, advocate product needs internally, and represent the company at customer sites (travel up to 25%).

Manage a portfolio of enterprise B2B SaaS accounts as the primary customer relationship owner. Build SMART success plans, align with Sales for retention and expansion, proactively identify and mitigate risk, drive adoption and executive engagement, and use data to demonstrate quantifiable customer value.

Manage and grow relationships with assigned enterprise accounts, drive adoption and retention, monitor customer health, run business reviews, own renewals and upsells, coordinate cross-functionally, maintain CRM records, and execute account growth strategies to maximize customer lifetime value.

Manage a ~60-account mid-market book to drive adoption, retention, and expansion of Ashby. Deliver product trainings, strategic guidance, and partnership reviews; become a product and domain expert; collaborate cross-functionally to advocate for customers and improve workflows, integrations, and long-term value realization.

Manage a portfolio of security and alarm customers, onboard new clients, build Customer Success Plans, drive adoption and upsells, coordinate cross-functional teams to resolve issues, deliver executive business reviews, monitor customer health and retention, and act as trusted advisor to drive growth and value.

Build and lead the customer success function: onboard new accounts, create playbooks and help-center content, monitor usage and proactively engage low-adoption accounts, run regular check-ins/QBRs, and surface customer success stories while partnering with founders and product.

Own post-sale relationships for enterprise customers, drive adoption, retention, and expansion of simulation software. Build strategic account plans, lead executive business reviews, monitor health and adoption metrics in Salesforce/HubSpot, mitigate renewal risk, and mentor to improve Customer Success processes.

Manage and grow a portfolio of financial-institution clients for Alkamis Data & Marketing solutions. Serve as client liaison, coordinate requests with technical and operational teams, support onboarding and adoption of Customer Insights & Marketing Automation, resolve escalations, identify improvement opportunities, and collaborate cross-functionally to ensure client satisfaction, retention, and value realization.

Manage the post-sales lifecycle for a portfolio of customers: drive adoption, mitigate renewal risk, coordinate executive reviews, champion AI-enabled workflows, maintain Salesforce and HubSpot records, and collaborate with Sales and Solutions to retain and grow accounts.

Serve as primary technical contact for enterprise customers to drive adoption of Cloudinary's image, video and DAM solutions. Manage post-sales lifecycle, monitor usage and health metrics, run business reviews and success plans, support renewals and expansions, escalate and coordinate issue resolution, and relay customer feedback to Product and Engineering.

Manage a portfolio of 50–70 enterprise accounts (~$2.5M ARR), drive adoption, retention, and expansion by partnering with C-suite stakeholders, defining measurable outcomes, leading renewals, coordinating cross-functional resources, and maintaining account health and forecasting in ChurnZero and Salesforce.

Client Success Managers serve as the main contact for clients, ensuring satisfaction and alignment of needs, operating in a cloud-based environment, and providing analytical support to drive value from MedInsight's products.

Own a portfolio of mid-market B2B SaaS accounts across the full lifecycle: implement, drive utilization, run renewals and expansions, facilitate impact reviews and onboarding, represent partners cross-functionally, and improve operational systems and playbooks.

Own success, retention, and growth for a ~25-account portfolio. Manage renewals, mitigate risk, identify expansion opportunities, forecast revenue, coordinate cross-functional support, deliver excellent customer communication, and drive one measurable internal improvement project per quarter after onboarding.

Manage and grow an enterprise portfolio (Fed/SLED), drive adoption and ROI of the Abnormal platform, develop strategic success plans, identify expansion opportunities, build executive relationships, monitor health and mitigate risk, and collaborate cross-functionally to ensure renewals and customer satisfaction.

Serve as primary customer liaison to drive onboarding, adoption, retention, and ROI. Build executive relationships, deliver QBRs, monitor health, manage escalations, coordinate cross-functional teams, and promote product adoption and roadmap alignment to maximize customer value.

Manage a portfolio of ~100 accounts as the primary CSM to drive retention, adoption, and growth. Build senior relationships, deliver product training, analyze usage data to design outreach campaigns, mitigate churn, facilitate cross-functional resolutions, support renewals and upsells, collect product feedback, and create customer advocacy.

Serve as primary client contact for a portfolio, manage end-to-end project delivery, provide strategic guidance, drive upsell/cross-sell, analyze campaign performance, collaborate with internal teams to optimize results and improve client satisfaction.

The Client Success Manager manages client relationships, develops custom marketing strategies to grow revenue, analyzes performance data, and ensures overall client satisfaction through effective communication and collaboration.

Own technical success for enterprise customers across pre‑ and post‑sales: validate architectures, scope solutions, lead onboarding and complex Out‑of‑Band deployments, drive adoption, deliver training, and act as long‑term technical advisor.

The Customer Success Manager will manage client relationships from onboarding to ongoing support, ensuring satisfaction and timely delivery of projects.

Manage customer implementations and ongoing support, train users, troubleshoot issues, gather and synthesize customer feedback, and liaise with product and engineering to improve the product and roadmap while ensuring strong customer relationships.

Manage client relationships, onboard new clients, ensure client retention, conduct regular meetings, and mentor future team members.

Manage strategic New Verticals accounts as a Customer Success Manager: drive program strategy, adoption, growth, renewals, and forecasting. Lead consultative customer engagements, analyze usage, identify expansion opportunities, and collaborate cross-functionally to deliver value and retention.

Manage a portfolio of enterprise SaaS customers to drive retention, renewals, and expansion. Coordinate cross-functional teams, define success metrics, drive product adoption and enablement, surface voice-of-customer insights, manage escalations and commercial negotiations, and maintain CRM records to ensure scalable, high-touch account success.