Top Remote Customer Success Manager Jobs in Los Angeles, CA

As a Customer Success Manager II, you will manage a portfolio of over 200 accounts, drive product adoption, and own customer renewals. You’ll use data to assess risks and opportunities while collaborating with sales and product teams to enhance customer experience.

The Digital Customer Success Manager facilitates customer relationships, manages service delivery, drives product adoption, and identifies upsell opportunities to enhance customer experiences and loyalty.

Serve as primary client contact for PPC accounts: lead recurring client calls, present performance reports, translate objectives into briefs, identify and escalate account risks, coordinate with internal teams, document CRM updates, and ensure timely follow-up to drive satisfaction and retention.

Lead proactive early-stage retention by identifying at-risk customers, managing a dedicated book of accounts, executing stabilization and adoption plans, coordinating cross-functional resolutions, monitoring retention metrics in Power BI, documenting activity in HubSpot, and developing retention playbooks and contract stabilization agreements.

Manage a high-volume portfolio to drive adoption, retention, and expansion of Bloom Growth's SaaS operating system. Lead onboarding, run proactive outreach and success reviews, identify at-risk accounts, design scalable engagement initiatives, maintain HubSpot records, and collaborate cross-functionally to improve customer outcomes and grow revenue.

Manage day-to-day client relationships to drive adoption and value realization. Track and analyze usage metrics, identify risks and expansion signals, coordinate cross-functional teams, maintain documentation and success plans, and support Account Executives with data-driven handoffs and renewal readiness.

The Scaled Customer Success Manager will enhance customer success for SMB and Mid-Market clients by managing onboarding, engagement, and product adoption, while also identifying upsell opportunities.

Manage a portfolio of B2B SaaS accounts to drive retention, renewals and growth. Monitor adoption and health metrics, run business reviews, provide training and best practices, collaborate cross-functionally, and identify expansion opportunities.

As a Customer Success Manager, you will ensure customer satisfaction, drive product adoption, identify expansion opportunities, and manage renewals, focusing on strong relationship building.

Own post-sales relationships for a portfolio of accounts, drive value with technical sponsors, scale onboarding and lifecycle events, create reusable technical content, represent customers to Product and Engineering, and grow regional brand adoption of Honeycomb.

The Customer Success Manager will manage customer relationships, drive renewals and expansions, engage with stakeholders, and ensure customer goals align with product value, while maintaining high retention rates.

The Strategic Customer Success Manager at Maze will manage high-value accounts, drive customer adoption, provide strategic guidance, conduct business reviews, and collaborate across teams to ensure customer success and retention.

The Customer Success Manager will manage client relationships from onboarding to ongoing support, ensuring satisfaction and timely delivery of projects.

Manage a book of nonprofit customers to drive adoption, retention, renewals, and upsell. Proactively communicate, document engagements, oversee onboarding, analyze usage, execute renewal strategies, and collaborate cross-functionally to improve processes and customer outcomes.

Lead enterprise customer success for Inspectorio's supply-chain SaaS: manage onboarding and multi-module implementations, configure platform components, drive ROI and product adoption, serve as technical escalation point, perform business-analysis and UAT, coordinate cross-functional teams, and support contract/subscription changes.

The Client Success Manager drives client adoption, builds partnerships, monitors key health indicators, and translates business challenges into actionable learning strategies.

Serve as primary client contact for a portfolio, drive strategic marketing solutions, manage end-to-end project delivery, analyze campaign performance, identify upsell opportunities, and collaborate with internal teams to improve client satisfaction and outcomes.

Serve as primary client contact for a portfolio, manage end-to-end campaign delivery, provide strategic guidance, identify upsell opportunities, collaborate with internal teams, analyze performance data, and drive continuous improvement to boost client satisfaction and results.

Serve as a trusted advisor to enterprise healthcare customers to drive onboarding, product adoption, and retention. Provide training, professional services, and data analysis to demonstrate business value, surface customer feedback, and identify expansion opportunities. Monitor customer health, manage change, create case studies, and collaborate with sales, clinical, and technical teams. Travel to client sites (~25%) and work remotely supporting Central and West territories.

Manage East Coast enterprise customers to drive adoption, retention, and expansion of Anecdotes' AI-native GRC platform. Serve as primary customer liaison, deliver strategic guidance, monitor health and usage, run executive reviews, coordinate cross-functional responses, and lead renewals and expansions while maintaining accurate account documentation.

The role involves managing customer relationships, driving product adoption, ensuring customer satisfaction, and identifying upsell opportunities within a book of business.

The Senior Customer Success Manager manages relationships with high-revenue SMB clients, driving satisfaction and retention through tailored guidance and proactive engagement, especially for Mandarin-speaking customers.

The Bilingual Payroll Customer Success Manager will enhance customer loyalty and reduce churn by managing account relationships, leading product trainings, and analyzing data to optimize client experiences.

The Mid Market Customer Success Manager will onboard, drive adoption, and ensure retention for mid-market and enterprise customers, while improving CS processes and playbooks.

The Customer Success Manager will manage customer relationships, optimize workflows with CRM tools, and support marketing efforts through creative design and exceptional service.