Easy Apply
Easy Apply
The Customer Success Manager manages the full customer lifecycle, leads retention initiatives, collaborates with teams, and provides insights to customers through data analysis.
Company Overview:
At Wayvia, we help the world’s top brands stay ahead—using AI, data, and innovation to shape the future of commerce. Whether you’re charting a new path or leveling up your journey, Wayvia is where your career can go further. We’d love to meet you.
We help global brands connect with their shoppers in ways that are relevant, respectful, and real. And we do the same for each other—with trust, transparency, and the human connection that makes great work possible.
At Wayvia, you’ll find a team that’s curious, collaborative, and always up for solving what’s next. We move fast, think boldly, and support one another in building something that matters—for our clients, for shoppers, and for each other.
Job Brief:
The Customer Success Manager is responsible for owning a designated book of business and managing the complete customer lifecycle, from onboarding to renewal. This role requires executing at a high level to achieve goals related to retention, growth, and customer satisfaction.
Essential Function & Responsibilities:
- Manage full customer lifecycle: onboarding, adoption, expansion selling, and renewals.
- satisfaction targets.
- Lead customer retention initiatives and strategies.
- Collaborate with new sales and internal teams to onboard and support new customers, becoming trusted advisors to existing customers.
- Develop expertise in e-commerce and our product suite, providing valuable insights to customers for achieving business objectives through data analysis and reporting.
- Create success plans and conduct executive-level quarterly business reviews.
- Build cross-functional relationships at both user and executive levels across multiple internal teams and brands.
Minimum Qualifications:
- Bachelor’s Degree or equivalent experience.
- Experience in Account Management or Customer Success working in digital media, e-commerce, technology platforms and/or a SaaS company.
- Proven ability to manage and grow a substantial book of business and share best practices with peers.
- Experience with major retailers (e.g., Amazon, Best Buy, Walmart) is a plus.
- Strong multitasking and prioritization skills; ability to manage competing priorities effectively.
- Project Management experience or skills are strongly desired
- Account planning is a plus
- Experience with Google Analytics and Digital Marketing are strongly desired
- Previous experience with performance-based compensation tied to sales/revenue and retention goals.
Benefits:
Wayvia encourages a healthy work-life balance and commitment to employee wellbeing. We are consistently evaluating areas to support and foster a community of engaged employees. Wayvia is an international employer so some benefits offering will vary from country to country, however, below you can see employer sponsored contributions:
- Flexible work-from-home arrangements
- 401K Match
- Flexible vacation
- Medical/Dental/Vision
- 16 weeks of paid parental leave (US)
- Technical stipend
- Professional development programs
- Wellness programs
Location:
This is a remote position open to candidates based in the United States.
Wayvia is an equal opportunity employer that is committed to inclusion and diversity.
Top Skills
Digital Marketing
Google Analytics
Wayvia (formerly PriceSpider) Irvine, California, USA Office
4000 Barranca Pkwy, Irvine, CA , United States, 92604
Similar Jobs
Information Technology • Machine Learning • Software • Conversational AI • Generative AI • Manufacturing
Manage customer accounts to ensure successful onboarding, product adoption, and ongoing engagement. Drive customer satisfaction and retention through strong relationships and data insights.
Top Skills:
Crm ToolsCustomer Success PlatformsSalesforce
Information Technology • Productivity • Software • Infrastructure as a Service (IaaS)
The Enterprise Customer Success Manager is responsible for managing relationships with strategic enterprise customers, ensuring exceptional service, proactive engagement, and account growth. Duties include strategic account management, customer experience enhancement, business enablement, onsite visits, revenue growth, internal collaboration, and success metrics management.
Healthtech • Pet
As a Customer Success Manager, you'll develop and maintain relationships with veterinary hospital partners, strategize account growth, and gather customer feedback to inform product development and long-term goals.
What you need to know about the Los Angeles Tech Scene
Los Angeles is a global leader in entertainment, so it’s no surprise that many of the biggest players in streaming, digital media and game development call the city home. But the city boasts plenty of non-entertainment innovation as well, with tech companies spanning verticals like AI, fintech, e-commerce and biotech. With major universities like Caltech, UCLA, USC and the nearby UC Irvine, the city has a steady supply of top-flight tech and engineering talent — not counting the graduates flocking to Los Angeles from across the world to enjoy its beaches, culture and year-round temperate climate.
Key Facts About Los Angeles Tech
- Number of Tech Workers: 375,800; 5.5% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Snap, Netflix, SpaceX, Disney, Google
- Key Industries: Artificial intelligence, adtech, media, software, game development
- Funding Landscape: $11.6 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Strong Ventures, Fifth Wall, Upfront Ventures, Mucker Capital, Kittyhawk Ventures
- Research Centers and Universities: California Institute of Technology, UCLA, University of Southern California, UC Irvine, Pepperdine, California Institute for Immunology and Immunotherapy, Center for Quantum Science and Engineering
