Interested in being part of a growing team tasked with building cutting edge content & training customers in a growing company & industry? Training Specialists are the face of ServiceTitan, delivering wide-ranging technical training programs via remote & on-site instructor-led training, and contributing to video & e-learning content. Training Specialists serve as Product & Industry Experts and provide valuable input by helping Training Content Developers to design & develop engaging and industry-relevant training & certification programs. The ideal candidate for this role will work as a member of the Technical Product Training Team to deliver engaging training & transition programs to new and existing customers, as well as internal employees.

What you'll do:

Product Expert – Become an expert in our software & the home services industry so that training courses are highly “industry-relevant”

Deliver exceptional training, transition management & coaching – Deliver engaging instructor-led training courses & webinars, both on-site and online via web conferencing

Embed Best Practices – Adapt demos, examples & approaches to 1-on-1 training courses to focus on “best practices” for different ServiceTitan user types

Transition / Change Management – Help guide customers on managing their teams’ transition to ServiceTitan

Contribute to Training Program Development & Maintenance – Assist Training Content Developers by contributing to the launch & upkeep of engaging training & certification programs in our Litmos LMS

Other – Assist with special projects as assigned at the discretion of team management

What you'll need:

2-6 years of experience in delivering exceptional remote & on-site instructor-led training, preferably with a strong background working in a software customer training environment.

Track record of achievement in a training and/or customer service role, preferably in a software or other startup company

Expertise in customizing & running live demo-based training courses & webinars

Eagerness to keep ServiceTitan (and our customers) on the cutting edge by learning with new technologies & instructional approaches

Experience delivering training or coaching to promote adoption and minimize resistance to new software

Excellent planning, organization, and communication skills to handle juggling multiple projects simultaneously in a fast-paced environment

Bachelor’s degree from four-year college or university or equivalent combination of experience and education that enables performance for this position

Ability to work a variable schedule with willingness to travel 25%, increasing up to 75% during the 6-month peak season

Demonstrated ability to learn and apply sound instructional techniques

Experience with Litmos LMS and training development tools, such as Adobe Captivate, Photoshop, Powerpoint, and Camtasia

Ability to create supporting content (e.g. handouts & documentation) to support instructor-led training & certification courses

Experience incorporating change management principles into training programs to promote adoption & minimize resistance

Strong project management experience a plus

Ability to write business correspondence and technical documentation

About ServiceTitan

ServiceTitan is the world’s leading and fastest-growing software technology platform for the trades, a trillion-dollar global industry. We help small business entrepreneurs run and grow their businesses. For more information about ServiceTitan, visit www.ServiceTitan.com.

Perks & Benefits

1. Work/Life Balance: flexible work schedule, flexible PTO

2. Family-Friendly Benefits: extended parental leave, pregnancy support, 20k in adoption reimbursement, Snoo Smart Sleeper, back-up childcare credits, legal benefit, discounted pet insurance

3. Enrichment: ongoing learning culture with access to Linkedin Learning and professional development workshops, diversity charter groups, orientation program, career pathing opportunities, mentorship programs

4. Health & Wellness: company-paid medical/vision/dental/life insurance/disability, employer HSA contribution, free One Medical membership, care coordination support, 401(k) with company match, stipend for home office equipment/supplies, gym discounts, monthly cell phone stipend

Equal Opportunity Employer

ServiceTitan does not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws. At ServiceTitan, our mission is to help our Titans and customers achieve the extraordinary. We are an equal opportunity employer and we celebrate the diversity that each Titan brings to the table. We believe that the convergence of fresh, unique perspectives and experiences from all walks of life is what makes our product and culture so great - and there's always room for more.

Life at ServiceTitan www.themuse.com/profiles/servicetitan | www.builtinla.com/company/servicetitan