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Healthtech • Sales • Software • Analytics • Conversational AI
Lead technical customer implementations from kickoff through go-live, including HL7 interfaces, API configuration, and SSO. Serve as the primary technical contact, translate requirements into project plans, troubleshoot integration issues, document deployments, and coordinate with integration engineering and customer experience teams. Support customers with post-launch technical needs and non-standard configurations while communicating effectively with technical and non-technical stakeholders.
Healthtech • Sales • Software • Analytics • Conversational AI
Lead complex healthcare SaaS implementations from kickoff through go-live and stabilization. Serve as the primary technical customer contact, advise IT and operations stakeholders, configure platforms, APIs, and interface engines, troubleshoot HL7 and integration issues, and coordinate technical teams. Design testing and go-live readiness plans, improve implementation processes through automation and AI-assisted workflows, and mentor other specialists.
Healthtech • Sales • Software • Analytics • Conversational AI
Build and operate agentic AI systems for healthcare workflows such as scheduling, referrals, refills, billing, and payment estimation. Own solutions from customer discovery and architecture through production, onboarding, evaluation, incident response, and continuous improvement. Define quality and safety benchmarks, contribute reusable agent foundations, mentor other builders, and develop relationships with healthcare executives. The role combines engineering, product management, project management, and customer-facing responsibilities.
