Top Remote Program Manager Jobs in Los Angeles, CA

Lead complex client programs, providing strategic direction, stakeholder management, budget and resource oversight, risk mitigation, change control, performance reporting, and operational improvement. The role manages contractual obligations, coordinates cross-functional teams, oversees major implementation efforts, and partners with Customer Success and Account teams to deliver client outcomes.

Leads complex customer training programs from planning through delivery, managing schedules, contracts, performance, risks, budgets, quality metrics, corrective actions, and stakeholder communications. Serves as the primary customer contact, drives operational improvements, recommends curriculum and market strategies, monitors customer engagement and satisfaction, and reports program status to senior leadership. Partners with business development and workforce development teams to improve training outcomes, efficiency, and adoption.

Build and lead Babylist’s customer support enablement program from the ground up. Own the knowledge base, SOPs, training, AI copilot workflows, and feedback systems supporting human and AI agents. Analyze support data to identify documentation gaps, improve chatbot coverage and resolution rates, increase copilot adoption, and reduce escalations. Partner cross-functionally with Customer Support, BizOps, Product, Analytics, and engineering-adjacent teams to establish scalable, AI-native support operations.

Own end-to-end execution of new product development programs, translating approved business cases into charters, schedules, resource plans, governance, and launch milestones. Lead cross-functional teams across engineering, manufacturing, supply chain, quality, procurement, finance, and commercial functions. Manage program scope, cost, schedule, quality, risks, dependencies, changes, executive reporting, and customer commitments for complex technical products and infrastructure.

Represent security compliance with customers, map frameworks to Zscaler capabilities, create reusable playbooks, educate sales teams, and complete security questionnaires and assessments. Translate technical security and data-protection concepts into business and sales messaging while supporting frameworks including NIST, ISO 27001, DORA, GDPR, PCI, and HIPAA. The role requires customer-facing credibility, compliance expertise, security architecture knowledge, and the ability to leverage AI-driven workflows.

Operate and mature Block’s global business resilience program across business continuity, disaster recovery, crisis management, operational resilience, third-party resilience, testing, reporting, and regulatory support. Identify risks, maintain recovery plans, coordinate exercises, track remediation, assess third parties, communicate resilience posture to leadership and Boards, and improve workflows through AI, automation, dashboards, templates, and self-service tools.

Manage and grow complex enterprise and public-sector accounts, driving retention, expansion, upselling, and cross-selling. Serve as the primary client contact, conduct business reviews, develop account plans, and build relationships with senior stakeholders. Collaborate with sales, product, and operations teams to support successful delivery, adoption, and customer outcomes. Requires enterprise or B2G account management experience, public-sector knowledge, and frequent regional travel.

Leads complex, cross-functional engineering programs for HPE networking and IT products. Manages schedules, budgets, resources, deliverables, risks, stakeholders, and project teams through product development and implementation. Partners with engineering, manufacturing, management, external organizations, and development teams to resolve escalations, improve processes, integrate technologies, and meet product roadmaps. Provides technical guidance, mentoring, and senior-level communication across matrixed teams.

Own cross-functional Azure programs that improve customer demand understanding, capacity planning, decision-making, and resource delivery. Analyze customer and operational data, define requirements, evaluate tradeoffs, and drive implementation. Design scalable processes, automation, reporting, governance, and workflows that reduce manual effort and improve execution. Partner with engineering, product, finance, capacity management, and operations teams to resolve recurring challenges and deliver measurable customer and business outcomes.

Owns the Azure Data and Database customer experience portfolio, translating customer, operational, telemetry, and capacity signals into strategic improvements. The role defines governance and operating models, builds scalable prioritization and risk-management mechanisms, transforms manual processes into automated and AI-assisted workflows, and partners across engineering, product, capacity planning, support, and business teams. It also communicates strategy, risks, tradeoffs, and progress to senior stakeholders while improving capacity availability, reliability, operational efficiency, and customer outcomes.

Lead complex Azure capacity management programs connecting customer demand, regional health, infrastructure supply, and business priorities. Develop multi-year strategies, operating mechanisms, KPIs, governance, product requirements, and AI-enabled workflows. Partner across engineering, supply chain, finance, sales, support, and customer success to improve time-to-capacity, regional health, customer satisfaction, and Azure growth. Represent customer needs in executive forums and influence roadmaps without direct authority.

Manage Azure capacity planning and supportability across prioritized regions. Analyze customer experience metrics, operational data, and demand signals to identify risks and improvement opportunities. Coordinate engineering, infrastructure, product, forecasting, and customer-facing teams to resolve capacity blockers, improve planning systems and workflows, and optimize resource allocation. Provide insights supporting customer onboarding, growth, and service delivery while driving cross-functional technical program execution.

Lead cross-functional initiatives for Azure Capacity Management by improving operational processes, automation, reporting, governance, and decision-making. Partner with Engineering, Finance, Product, and Business Operations to address ambiguous business needs, coordinate strategic programs, reduce manual effort, and develop scalable operating mechanisms that improve execution and organizational effectiveness.

Own complex customer escalations from triage through resolution, coordinating cross-functional teams and executive communications. Analyze escalation trends, quantify business impact, and lead programs improving workflows, SLAs, tooling, reporting, and customer-facing processes. Coach frontline teams on de-escalation and prevention, deliver post-mortems, and ensure accountability for follow-up actions. Success is measured through faster resolution, improved customer satisfaction, systemic issue elimination, documentation quality, and SLA adherence.

Owns a DHS customer portfolio from contract award through delivery, onboarding, operational adoption, renewals, and expansion. Coordinates hardware fulfillment, training, support, RMAs, customer health, QBRs, and contract compliance while partnering with Sales, Engineering, Product, Security, and Field Support. The role requires experience with DHS components, UAS and ISR operations, federal acquisition structures, complex technology deployments, and multiple strategic accounts. Travel to field locations and border sectors may reach 50%.

Manage PlanetScale’s FedRAMP readiness and authorization process, along with SOC 1, SOC 2, and PCI DSS compliance programs. Coordinate audits, evidence collection, external assessors, risk assessments, performance metrics, and remediation initiatives. Collaborate with IT, Engineering, Legal, People, cloud providers, consultants, and auditors to strengthen privacy, security, and compliance controls across the organization.

Manages complex retail installation services programs from planning through delivery, overseeing budgets, timelines, scope, risks, vendors, and change control. Coordinates cross-functional and client teams, provides executive updates, resolves escalations, supports proposals and sales opportunities, and ensures profitable, high-quality outcomes. The role also mentors Project Managers, facilitates requirements workshops, and requires customer-facing experience with point-of-sale installation and cabling projects.

Manages integrated program schedules, milestones, dependencies, risks, change control, client communications, meetings, status reporting, and customer-facing materials. Coordinates internal teams and vendors, tracks action items and deliverables, escalates issues, and supports lessons learned and process improvements. The role is remote-first, requires Central Time Zone availability, and includes travel four to five times annually.

Build scalable customer adoption and lifecycle programs for a multi-product SaaS platform. The role uses customer and product data, health signals, AI, and testing to identify adoption barriers, trigger proactive engagement, and create playbooks and enablement resources. Responsibilities include customer community and champion programs, automated re-engagement sequences, reporting governance, cross-functional strategy, and program roadmap ownership. The position partners with Customer Success, Product, Onboarding, Support, and Enablement teams to improve customer outcomes while enabling CSMs to focus on strategic relationships.

Own and optimize automated customer journeys across onboarding, adoption, renewal, and expansion readiness. Lead discovery with Customer Success teams, build automation and AI-driven workflows, establish triggers and handoffs, and manage programs from planning through iteration. Partner cross-functionally with Marketing, RevOps, Product, Support, and Sales. Use customer data, health scores, and telemetry to prioritize initiatives, measure impact, and improve retention, adoption, and revenue outcomes.

Owns Lam Research’s enterprise skills architecture, including taxonomy, proficiency models, role-based profiles, governance, and quality standards. Leads skills discovery, validation, roadmap planning, stakeholder alignment, and implementation across HR, talent, learning, and workforce platforms. Partners with HRIS and technology teams on integrations, analyzes workforce and labor-market insights, and identifies capability gaps to guide upskilling and reskilling initiatives.

Leads end-to-end security assurance for Windows, including compliance, risk assessment, security requirements, threat modeling, vulnerability research, and security tooling. Partners with engineering and product teams to implement scalable controls, coordinate cross-team security initiatives, manage milestones, and drive measurable risk reduction. The role requires influencing without authority, navigating ambiguity, and improving security processes across the Windows product lifecycle.

Manages IP co-sell operations with SAP and other partners, coordinating stakeholders, partner enablement, onboarding, reporting, and process improvements. Supports engineering and Build-With workstreams, resolves business blockers, and develops scalable operational frameworks that improve partner engagement, sales execution, and business outcomes.

Leads go-to-market, launch, and adoption of Microsoft partner incentives and investments across Azure, Cloud & AI Platform, and the commercial marketplace. Develops messaging, readiness materials, partner channels, communities, and integrated launch plans. Coordinates with product marketing, sales, finance, engineering, operations, and field teams; tracks awareness, enrollment, utilization, and claims; synthesizes feedback to improve programs; and promotes AI-powered content and engagement. Limited travel of approximately 5% may be required.

Leads enterprise data security and information governance by building data intake, catalog, marketplace, classification, lineage, and access-control programs. Translates privacy and security requirements into technical controls, self-service workflows, and governance documentation. Partners with Legal, InfoSec, engineering, product, and data teams to support compliant data use, AI/ML initiatives, and regulatory requirements including HIPAA, GDPR, and CCPA. Measures adoption, turnaround times, and governance maturity across a global SaaS organization.