Top Remote Social Impact Customer Success & Experience Jobs in Los Angeles, CA

Manage a portfolio of B2B SaaS customers in the HR technology space, driving renewals, expansions, and revenue growth. Build strategic client relationships, conduct business reviews, monitor customer health, manage renewal and sales cycles, introduce products, and advocate for customers internally. The role requires strong sales acumen, analytical abilities, HR technology expertise, and experience influencing HR and L&D decision-makers. It also includes identifying adoption barriers, creating customer feedback loops, and mentoring others.

Manage strategic relationships with TeamSnap’s largest sports organization customers. Responsibilities include driving retention, product adoption, renewals, upsells, and expansion through consultative account management; conducting product demonstrations; analyzing account and usage data; developing account plans; following up on marketing campaigns; and communicating customer feedback internally. The role manages complex B2B SaaS accounts and requires occasional travel.

Manage a portfolio of 15–25 customers, owning renewals, retention, upsells, customer health, account planning, and revenue growth. Serve as a trusted product advisor, lead business reviews, provide data-driven insights, collaborate cross-functionally, and mentor CSMs. The role requires senior stakeholder engagement, quota-carrying experience, CRM forecasting, project management, and occasional travel while working remotely during Eastern Time hours.

Leads Strategic and Growth Customer Success teams serving post-acute and outpatient facilities. Responsibilities include improving retention, reducing churn, driving expansion, developing account strategies and playbooks, coaching CSMs, forecasting capacity, analyzing customer health and market data, managing escalations, and representing customer insights to Product and executive leadership. The role is fully remote with occasional local and overnight travel.

Guide public-sector customers through the SaaS customer journey, including onboarding, implementation, support, adoption, and expansion. Use analytics and benchmarks to recommend improvements, promote best practices, advocate for customer needs, identify sales opportunities, and contribute to customer-success practices and speaking events. The role requires strong relationship-building, organization, process improvement, and civic technology knowledge, with travel up to 20%.

Manage a portfolio of campaign and service-level partners using Murmuration’s Organizer platform and related tools. Responsibilities include onboarding, ongoing adoption, troubleshooting, support coordination, partner meetings, training, documentation, feedback collection, and cross-functional project leadership. The role helps partners use data and analytics effectively, execute campaigns, resolve issues, and maximize the value of Murmuration’s products and services.

As a Partner Success Principal, you will build and maintain relationships with partners, provide strategic guidance, analyze performance data, and negotiate contract renewals to drive revenue growth.

Own the full implementation journey for government clients, including kickoff sessions, multi-week training, launch coordination, usage tracking, troubleshooting, and post-launch onboarding. Manage multiple simultaneous launches, build client trust, identify workflow and product gaps, and translate customer insights into product improvements. The role requires strong project management, local government understanding, customer communication, entrepreneurial initiative, and frequent travel for in-person collaboration.

Vidmob invites applications for general consideration, seeking creative talent to help drive business results through improved creative effectiveness. Candidates can submit applications for various roles.

The Integrative Group Facilitator leads virtual group therapy sessions, implementing creative and contemplative techniques to support clients with mental health challenges. They work flexibly and collaboratively with clients of all ages, focusing on integrating various therapeutic modalities to enhance healing.