Top Remote Social Impact Customer Success & Experience Jobs in Los Angeles, CA

The Jr. Technical Solutions Consultant provides Sprinklr admin configuration services, optimizing the platform for client needs, resolving issues, and documenting configurations.

The Customer Success Manager will ensure customer satisfaction by helping them with localization solutions and facilitating the onboarding process for multilingual content delivery, while maintaining strong customer relationships and understanding their global strategies.

Lead customer implementations for school districts, state agencies, and foundations. Manage onboarding project lifecycles, configure platforms, resolve implementation roadblocks, coordinate multiple stakeholders, identify expansion opportunities, deliver webinars and on-site training, synthesize customer feedback for product teams, and maintain implementation records for post-launch handoffs.

Deliver live and virtual partner training using established materials, contribute to instructional content and self-paced assets, support cross-functional partners, build product knowledge of Ellevation's ELD solution, and travel to deliver in-person training. Focus on improving partner adoption, satisfaction, and retention through high-quality facilitation and continuous improvement.

Own growth and health of a 50+ campus partner network: expand course adoption, manage renewals, build faculty and administrative relationships, monitor partner health with data, identify growth opportunities, and coordinate with Product and Delivery to ensure smooth implementations.

Own onboarding and long-term success for employer clients (<3,000 employees). Serve as primary contact, guide launches, support employer portal usage, deliver customized communications and campaigns, partner with brokers, marketing, product, and operations to increase benefit awareness and utilization.

As a Patient Engagement Specialist I, you'll handle outbound calls to patients, educate them about services, and book appointments using communication skills and software tools.

Manage a portfolio of churches through ongoing virtual communication, support, training, and engagement initiatives. Monitor participation, response activity, unmet requests, and network health metrics while helping churches improve sustainable involvement. Serve as the primary contact, resolve customer issues, coordinate technical support, maintain CRM records, support onboarding transitions, and collaborate with internal teams to improve processes, engagement, and outcomes for children and families in crisis.

Leads Blackbaud’s global renewals and retention strategy across a large multi-product customer base. The role transforms renewal operations, customer engagement, team structures, processes, and systems while owning gross retention, net revenue retention, renewal rates, churn reduction, expansion, and recurring revenue performance. Responsibilities include applying AI and data science, developing segmentation and predictive risk models, managing complex enterprise renewals, shaping packaging and pricing, leading organizational change, and aligning Product, Finance, Legal, Sales, and Customer Success.

Own the success, retention, and growth of strategic K-12 district accounts. Build executive relationships, create customer success plans, drive product adoption, manage renewals and expansion, oversee complex implementations, analyze customer data, coordinate cross-functional teams, and provide strategic guidance on student safety and well-being solutions.