Top Remote Healthtech Customer Success & Experience Jobs in Los Angeles, CA

The Senior Clinical Research Associate manages monitoring for cardiovascular clinical trials, ensuring compliance with FDA regulations and guiding teams to resolve site issues effectively.

Client Success Managers serve as the main contact for clients, ensuring satisfaction and alignment of needs, operating in a cloud-based environment, and providing analytical support to drive value from MedInsight's products.

The On-Call Benefits Enroller is responsible for assisting clients with dental plan choices during onsite enrollment events, providing information, and answering questions. Candidates need at least two years of relevant experience and must be present during standard working hours.

The role supports the sales account for the Stop Loss Business Unit by managing tasks, providing resolution support, and facilitating group account implementations.

Lead creation and operationalization of a repeatable ROI/value realization framework across GTM and product. Build technical assessments, baselines, dashboards, and collateral to quantify customer outcomes, enable ROI-driven executive conversations, influence product roadmap, and drive retention and expansion. Partner with Sales, Marketing, Product, and Data while scaling processes and team structure in a high-growth healthcare SaaS environment.

Coach and develop a team of Customer Success Managers, manage escalations, drive retention, engagement and adoption, monitor customer and team metrics, implement scalable processes and best practices, partner cross-functionally to improve experience and operations, and occasionally travel for client engagements.

Provide empathetic, first-line support to nurses and hospital leaders via phone, email, and text; troubleshoot and route technical issues; log and synthesize interactions; own support automations; and partner with Product and Engineering to translate user feedback into product improvements.

The Growth Operations Manager will build scalable operations, develop systems and playbooks, and automate growth functions in collaboration across departments.

The Customer Success Specialist guides families through the dementia care onboarding process, manages referrals, provides support, and communicates effectively with dyads to enhance their experience.

The Senior Implementation Specialist leads customer onboarding, manages implementation projects, collaborates with teams, and enhances customer satisfaction through effective communication and process improvements.