Top Remote Edtech Customer Success & Experience Jobs in Los Angeles, CA

The Senior Strategic CSM manages customer lifecycle for strategic accounts, focusing on onboarding, adoption, and renewals to ensure mutual success and growth for customers.

As Director of Partner Success, you will manage higher ed partnerships, drive enrollment goals, and ensure client satisfaction through strategic collaboration and communication.

Manage a high-volume, pooled book of Growth and Mid-Market customers via programmatic onboarding, outcome-based engagement, data-driven risk mitigation, and scalable automation to drive faster time-to-value, retention, and expansion.

The Manager of Educator Enablement leads the creation of training materials for educators, ensuring effective curriculum implementation in educational settings. Responsibilities include designing engaging resources, supporting educators, collaborating with teams, and applying instructional design best practices.

As Manager of Customer Success for the SMB segment, you will lead a team, design engagement strategies, drive growth metrics, and optimize customer journeys to ensure high retention and expansion across 6,000 districts.

The Training Specialist will conduct professional development sessions, manage training operations in Salesforce, and support customer success with training facilitation and resources.

The Implementation Manager oversees the implementation of a platform for school districts, ensuring alignment with goals, managing projects, and building relationships with stakeholders to ensure effective adoption.

Support Salesforce and core business systems by providing user support, process automation, and data management. Innovate with system improvements and develop user training materials.

The Senior Manager, Support Operations leads customer support operations, optimizing CX platforms, designing workflows, implementing AI initiatives, and enhancing performance through data-driven strategies.

The role involves localizing educational content in Telugu, editing, and reviewing localized materials while gathering feedback from teachers. Technical proficiency and a strong math/science background are preferred.

The Provider Growth & Success Manager aids childcare providers in launching and growing their businesses through coaching, business support, and product enablement, ensuring successful enrollment and operational efficiency.