Top Senior Customer Success Jobs in Los Angeles, CA

Lead and scale an enterprise Customer Success team for high-touch SaaS customers. Build CS processes, drive retention and expansion, manage escalations, collaborate cross-functionally, monitor performance metrics, and use data to improve outcomes for strategic accounts.

The Senior Customer Success Manager serves as a trusted advisor to large clients, ensuring successful adoption of legal AI solutions and driving customer satisfaction through tailored engagement and success plans.

Own and develop enterprise-wide Customer Experience strategy, drive CX initiatives through research and measurement, improve end-to-end customer journeys, increase loyalty and revenue, support CX communications and training, administer CX technology, collect metrics, and recommend continuous process improvements.

The Client Success Manager oversees strategic client relationships, manages contracts, and directs operational strategies to meet customer goals while ensuring optimal performance and compliance.

Own the customer lifecycle for strategic accounts: onboard, drive adoption, manage renewals, build C-level relationships, measure customer health, execute success plans with Sales, and facilitate reviews, trainings, and demos.

The Manager, AI Outcomes is responsible for leading a team to ensure customer success in adopting Glean's AI solutions, develop adoption playbooks, engage with stakeholders, and measure ROI and user transformation.

The role focuses on managing the post-sale lifecycle for enterprise accounts, ensuring customer success, providing support, and fostering product improvements in the aerospace industry.

As a Senior Client Success Manager, you will be responsible for customer retention, identifying growth opportunities, and ensuring clients realize value from Later’s products and services.

The Regional Customer Success Director leads a team focused on implementing Heartflow's solutions, ensuring high-quality customer engagement and operational excellence within assigned territories.

Lead strategic post-sale relationships for complex healthcare accounts, owning adoption, value realization, governance, and cross-functional coordination. Serve as executive advisor, drive value roadmaps, manage risks/escalations, support renewals/expansions, and maintain on-site presence to ensure measurable outcomes and long-term retention.

The role involves delivering customer success through impactful relationships, leading implementations, solving problems, and crafting data-driven solutions for clients in the eCommerce or healthcare sectors.

Manage a high-volume, pooled book of Growth and Mid-Market customers via programmatic onboarding, outcome-based engagement, data-driven risk mitigation, and scalable automation to drive faster time-to-value, retention, and expansion.

As a Customer Success Director at Neuron7.ai, you will lead customer onboarding, integration of CRM systems, and advocate for customer needs while ensuring contract renewals and upselling Neuron7 products.

Lead customer success for a dedicated portfolio, managing teams, driving retention and growth strategies, and fostering customer relationships.

The Customer Success Manager at AlayaCare manages strategic plans for large customers, enhancing retention and adoption of the SaaS platform, while ensuring client satisfaction and ROI. Responsibilities include relationship management, stakeholder updates, addressing customer issues, and driving account growth through upselling.

The Senior Client Success Manager will drive product adoption, revenue growth, and client satisfaction while collaborating with cross-functional teams and clients.

The Senior Customer Success Manager manages enterprise accounts to drive customer productivity, value realization, and long-term partnerships, focusing on adoption and retention while supporting revenue growth.

As a Customer Success Manager, you will ensure customer satisfaction, drive product adoption, build relationships, and identify growth opportunities for Nielsen's products.

You will lead and build the Customer Success team, manage renewals and expansions for accounts, and enhance customer relations and metrics. Your role includes pipeline generation, client conversations, and operational oversight.

The Strategic Client Success Executive is responsible for client retention, satisfaction, and growth by building strong partnerships, managing contracts, and aligning solutions to client needs in the healthcare technology sector.

The Vice President of Customer Success will lead the client success organization, focusing on retention, growth, and measurable outcomes through strategic execution and team development.

The Senior Customer Success Manager builds strategic customer relationships, ensuring satisfaction and retention while driving product adoption and value. They serve as the main contact for key customers, addressing their needs and advocating for organizational improvements based on customer feedback.

The Director of Technical Success leads a team of Technical Success Managers, ensuring effective adoption and expansion of GenAI applications, aligning delivery with business outcomes, and driving customer value.

As an Enterprise Customer Success Manager, you'll drive AI platform adoption in K-12 districts, manage strategic accounts, and ensure educational success by expanding customer relationships and improving retention.

Lead pharma manufacturer client relationships, drive program launches and improvements, analyze performance using data-driven insights, upsell services, and coordinate cross-functionally to achieve revenue and market-share goals for an eight-figure portfolio.