Top Senior Customer Success Jobs in Los Angeles, CA

Manage a portfolio of strategic K-12 district partners to drive onboarding, adoption, renewals, and expansion. Build strong relationships with district leaders, forecast pipeline, create pricing proposals, execute account-based growth plans, and collaborate cross-functionally to inform product and retention strategies. Travel weekly for on-site engagements and occasionally to conferences and HQ.

The Customer Success Manager will drive client success, ensuring high adoption, retention, and growth while maximizing product utilization and maintaining relationships.

Own a book of large enterprise accounts to drive adoption, value realization, renewals, and upsells. Lead onboarding and training, build C‑level relationships, manage escalations, coordinate cross-functional resources, capture product feedback, and ensure high customer satisfaction and retention.

Serve as primary relationship manager for airline clients and vendor couriers, overseeing day-to-day operations, SLAs, and escalations. Produce QBRs and performance reports, leverage data and AI to improve logistics and ETA accuracy, partner with Product and Engineering on feature requests, and optimize vendor courier networks to drive operational efficiency and customer satisfaction.

Manage and grow relationships with customer accounts, ensuring satisfaction and expansion. Collaborate with teams to optimize freight execution and achieve performance targets.

The Automation Strategist will guide customers in automating processes, help identify use cases, and promote AI-enabled transformation, focusing on value delivery and relationship building.

Lead and coach a Customer Success team to drive renewals, retention, and expansion for enterprise B2B SaaS customers. Own team performance metrics, support strategic escalations, improve CS processes and playbooks, align goals using OKRs, collaborate cross-functionally, and advocate AI adoption. Role requires up to 50% travel and stewardship of hiring, development, and talent decisions.

Lead customer success and research efforts: train and advise customers on Dscout, design and run qualitative research projects, drive adoption and expansion, manage 1–3 Research Advisors, and surface customer feedback to Product.

Lead and scale a West Coast customer success organization for restaurant and foodservice clients. Define regional strategy, drive retention and expansion, orchestrate cross-functional rollouts, manage high-stakes escalations, and mentor a 5–10 person team to ensure operational excellence and profitability.

Serve as strategic partner for a portfolio of high-value HOA customers to drive adoption, retention and growth. Build executive relationships, deliver data-driven success plans, advocate customer needs cross-functionally, mitigate churn risks and produce measurable business outcomes.

The Customer Success Manager (EU) drives customer retention and value realization across European accounts through proactive engagement, relationship building, and collaboration with internal teams.

The Director of Customer Success will lead the West region, driving customer outcomes, commercial strategies, and team development while fostering executive relationships within enterprise accounts.

Serve as an on-site, embedded customer success lead at a health system, driving post-sale implementation, configuration, training, adoption, and measurable clinical and operational outcomes. Build relationships across clinical, operational, and IT teams, manage day-to-day client execution, track success metrics, and collaborate with product, sales, and engineering to improve the solution and scale deployments.

Lead and build HiveWatch's post-sale function across customer success, implementation, account management, and support. Diagnose current operations, create scalable processes and playbooks, own customer health/retention, manage renewals and expansion, partner cross-functionally with product/engineering/sales, and lead a team of 4-6 direct reports while traveling to strategic accounts.

Lead and unify Customer Success, Support, and Account Management to drive activation, utilization, retention (GRR/NRR), and spend growth. Build playbooks, reporting, Voice of Customer, and partnerships; hire and develop teams; implement CS tooling and workflows; apply analytics and AI to optimize customer ROAS and renewals.

Lead the Customer Service team to deliver a white-glove post-purchase experience across DTC and B2B. Build SOPs and phone/email/chat workflows in Gorgias, optimize HubSpot and Shopify integrations, run cohort-based retention and win-back campaigns, manage Okendo and Rivo loyalty/review systems, analyze customer behavior to improve retention, CSAT, and LTV, and partner cross-functionally to drive product and CX improvements.

Manage customer projects in manufacturing maintenance, ensuring satisfaction and operational excellence while driving relationship growth and ROI.

The Senior Customer Success Manager will oversee customer loyalty and adoption for SMB accounts, managing 35-38 accounts with a focus on driving value-based outcomes, retention, and expansion.

Manage a portfolio of ~70-80 ecommerce enterprise customers, drive product adoption (AI, automation, integrations), run QBRs and renewals, monitor account health, identify churn risk, implement optimizations, collaborate with Sales/Product/Support, maintain customer data, and leverage AI tools to improve customer workflows and team processes.

Own the entire post-sale client lifecycle: onboard customers, review AI-generated compliance documents, deliver updates from regulatory monitoring, run upsell campaigns, retain and expand accounts, and feed product feedback to the founder. Build processes and define client success at an early-stage SaaS startup.

The Senior Customer Success Manager drives revenue growth by ensuring customer satisfaction, building strong relationships, managing renewals, and promoting product solutions aligned with client goals.

This role involves managing strategic enterprise accounts, driving customer adoption and outcomes, troubleshooting technical issues, and fostering growth through partnership with client teams.

As a Customer Success Solutions Architect, you will serve as a technical advisor for enterprise clients, guiding the deployment of Strivacity's CIAM platform, managing onboarding, and the overall success of customer projects.

Own the post-sale lifecycle for enterprise accounts, drive GRR/NRR, manage renewals and expansions, run executive reviews and success plans, boost product adoption, use AI-assisted tooling for efficiency, forecast renewals, document outcomes in Gainsight, and collaborate with Product and Sales to surface case studies and customer-driven product improvements.

As a Customer Success Manager at Tonkean, you will drive customer adoption and retention for enterprise clients, develop lifecycle strategies, and build relationships with executive stakeholders to ensure measurable business outcomes.