Top Customer Success Manager Jobs in Los Angeles, CA

Manage the lifecycle and success of long-term network, unified communications, and Microsoft support engagements for Fortune 500 clients. Serve as a trusted advisor and non-technical escalation point, conduct quarterly business reviews, analyze ticket and service data, identify risks and improvement opportunities, resolve issues, support account teams, promote service value, and maintain client and OEM relationships. The role is dedicated to a New York-area client, with partial on-site work and remote days.

Manage and grow a portfolio of 20–40 strategic customers by building relationships, supporting onboarding and integrations, leading business reviews, driving retention and expansion, and sharing customer feedback with Product. Collaborate closely with Sales and Support to increase customer value and help scale OneSignal’s enterprise business.

Manage a portfolio of enterprise customers, lead technical onboarding and integrations, drive product adoption and expansion, surface customer feedback to Product/Engineering, create technical documentation, and run cross-functional initiatives to scale success.

Own a portfolio of 300–500 dental practices, driving product adoption, retention, renewals, expansion, and churn prevention. Use customer health and product usage data to prioritize outreach, run digital one-to-many programs, manage reactive save motions, and forecast revenue retention. Partner with Onboarding, Support, Sales, Product, and leadership while helping develop scalable customer success playbooks, health scoring, and outreach cadences.

Own the full post-sale customer lifecycle for B2B SaaS accounts, from onboarding through retention and expansion. Develop success plans, drive product adoption, lead value-focused QBRs, manage churn risks, forecast growth, and identify expansion opportunities. Coordinate Sales, Product, Engineering, Professional Services, and Support while influencing executive stakeholders. Maintain CRM and customer health data, manage escalations, and represent Bridgeway in customer forums. Use generative AI tools to improve productivity and customer outcomes.

Drive customer onboarding, adoption, expansion, and renewals using scalable, data-driven engagement. Develop campaigns in Gainsight and Marketo, execute customer journey touchpoints, identify risks, conduct feedback sessions, uncover expansion opportunities, escalate issues, and meet onboarding, adoption, and value SLAs. The role requires customer success experience, SaaS knowledge, familiarity with data center technologies, and the ability to manage high-volume customer interactions.

Manages a portfolio of Tier 4 customers by building relationships, driving platform adoption, monitoring customer health, leading business reviews, supporting renewals and expansion, and coordinating internally to resolve challenges. The role requires proactive account management, customer education, risk mitigation, strong organization, technical aptitude, and continuous development of platform and financial services expertise.

Manages mid-market customer relationships from onboarding through renewals and expansion. Acts as a strategic advisor, drives adoption and measurable value, leads business reviews, owns renewal negotiations, tracks customer health and retention metrics, identifies expansion opportunities, manages escalations, and represents customer feedback internally. Collaborates with Sales, Legal, Finance, Product, and Support while developing customer advocacy materials and improving Customer Success processes.

Own post-sale relationships for B2B SaaS customers, serving as the primary contact and product expert. Lead onboarding and deployment kickoffs, monitor success metrics, analyze customer data, drive chat and conversion goals, support product adoption, provide strategic recommendations, collect feedback, and identify expansion opportunities.

Manage assigned Convene client accounts, build long-term customer relationships, understand client needs, provide product best-practice guidance, identify upselling and referral opportunities, participate in recurring business meetings, and maintain accurate CRM records of client interactions and opportunities.

Manage the customer lifecycle from onboarding to retention by driving adoption, identifying risks and expansion opportunities via data, delivering consultative guidance, coordinating cross-functional initiatives, running scaled engagement programs, and maintaining accurate records in success platforms and CRM to maximize customer value.

Manage strategic enterprise customer relationships, driving adoption, retention, value realization, and expansion across PathFactory and Kaltura solutions. Develop customized account strategies, lead executive check-ins, monitor account health and usage, identify growth opportunities, and collaborate with Account Executives and cross-functional teams. Advise marketing and IT stakeholders, manage complex multinational accounts, forecast pipeline, and ensure customers achieve business outcomes.

Own the post-sale lifecycle for approximately 60 mid-market OnitX customers. Serve as a trusted advisor, guide customers toward legal operations outcomes, monitor account health, mitigate churn risks, conduct business reviews, support renewals, identify expansion opportunities, and collaborate with Product, Implementation, Support, Marketing, and Account Management. Share customer feedback and best practices to improve customer success operations.

Owns the customer lifecycle for a book of education-sector accounts, from onboarding and implementation through post-sale retention and renewal. Develops success plans, manages implementation projects, identifies risks, coordinates resources, analyzes usage and impact data, and delivers business reviews. Acts as a trusted advisor to district leaders, supports account expansion, resolves escalations, monitors customer health, and collaborates cross-functionally to improve outcomes and product adoption. Requires 10% travel and candidates in Mountain or Pacific time zones.

Own a portfolio of complex, high-value customer accounts totaling approximately $2M ARR. Develop success plans, lead customer meetings and QBRs, drive adoption and measurable outcomes, mitigate churn, and identify expansion opportunities. Serve as a trusted advisor to executive and operational stakeholders while collaborating with Sales, Product, Support, and Implementation. Capture customer feedback, influence internal priorities, and travel to industry events 5–10 times annually.

Manage a book of enterprise customers to drive onboarding, adoption, retention, renewals, and expansion. Run kick-offs, project meetings, QBRs, and handle escalations. Collaborate cross-functionally to surface product value via data and ensure accurate account health and renewal forecasting.

Manage enterprise client portfolios with a focus on retention, churn reduction, value realization, and revenue growth. Build executive relationships, guide clients on marketing best practices and consumer-generated content optimization, coordinate cross-functional teams, mitigate risks, identify upsell opportunities, and advocate for customer success. The role requires managing complex workstreams and demonstrating measurable business outcomes for SaaS or e-commerce clients.

Support B2B SaaS clients throughout onboarding and post-launch by providing training, product guidance, issue resolution, webinars, and support. Build strategic client relationships, promote premium features, reduce churn, coordinate escalations, and recommend process improvements. The role requires outpatient physical therapy experience, clinical workflow knowledge, strong communication, software proficiency, and enthusiasm for learning technology.

Manage customer relationships post-sale, drive product implementation, and ensure customer satisfaction, with a focus on deep partnerships and growth.

Manage and grow strategic partnerships by ensuring successful onboarding, integration (EHR and enterprise systems), adoption of Circadia's monitoring and predictive analytics, driving partner outcomes, retention, and cross-functional coordination between clinical, product, and engineering teams.

Manage onboarding, account management, and customer support for employer partners. Own client relationships, gather user feedback, build and iterate operational processes, and drive data-informed improvements to scale the business.

The Payroll Customer Success Manager serves as the main contact for customers, supporting onboarding, ensuring payroll accuracy, resolving issues, and building trust through proactive communication.

Own the full customer lifecycle for a book of sales tax customers: lead onboarding to time-to-value, maintain account health and expansion, triage escalations, forecast and execute renewals, run business reviews, track CS metrics, and collaborate with Sales, Support, and Product to improve processes and product.

Lead client onboarding and success: proactively guide customers to outcomes, identify and resolve friction, build retention rituals, gather feedback and wins, and use data/AI-augmented dashboards to scale client journeys in a remote, async, project-based role.

Manage a portfolio of global enterprise accounts, driving retention, expansion, profitability, and customer outcomes. Serve as a trusted advisor by applying restaurant technology and operational expertise, data-driven insights, and product knowledge. Identify upsell and cross-sell opportunities, resolve complex business challenges, manage stakeholders, negotiate positive outcomes, track performance metrics, advocate for customers, and influence product improvements and cross-functional teams.