Top Healthtech Customer Success & Experience Jobs in Los Angeles, CA

The Account Manager will manage employer and business partnerships, ensuring client satisfaction through effective communication and coordination across teams, overseeing account activities, and optimizing client outcomes.

Own and resolve complex medical billing and insurance cases end-to-end after AI handoff. Contact providers, insurers, and collections; investigate claims and benefits; advocate for users; maintain clear documentation; communicate progress; and improve playbooks while partnering with Product and Engineering.

The Payer Engagement Account Director will drive payer opportunities, build relationships with payers, lead meetings, and collaborate cross-functionally to advance access to the company's cancer detection technology.

The Healthcare Account Management Associate will deepen relationships with physician practices to increase patient referrals to mental health care, balancing in-person and remote communications, with a focus on performance and building effective partnerships.

The Senior Partner Success Associate manages relationships with care partners in mental healthcare, ensuring their satisfaction and advocating for partnership growth through collaboration and data insights.

The Partner Account Manager will drive partner success by building relationships, overseeing onboarding, and ensuring satisfaction with Spark's platform.

The Chat Support Associate engages with veterinary professionals to assist with purchasing decisions and ensure a positive experience through various communication channels.

The Enablement Director will lead sales training initiatives, manage onboarding for sales teams, and collaborate on enablement programs to drive revenue and customer success.

The Customer Experience Enablement Lead will develop and execute training programs for customer support teams, enhance knowledge resources, and improve agent and customer experiences through effective communication and process improvement.

Deliver tailored live training sessions and workshops for clients on using EliseAI products effectively, while collecting feedback and improving internal programs.