Salesforce Business Analyst- Hybrid

The Work: ICF seeks an experienced Salesforce Business Analyst to support a Salesforce implementation project for the US Department of Homeland Security (DHS). The project involves deploying a mission-critical application leveraging Salesforce’s Public Sector Solutions, integrated with 3rd party systems, and built using Agile methodology.
 

Job Location: Must be able to travel onsite to Falling Waters, West Virginia at least 2 times a week
 

What You Will Do:

• Engage with DHS stakeholders to analyze current business processes, identify pain points, and gather requirements for the Salesforce-based solution.

• Translate business needs into detailed user stories, workflows, and system requirements to support low-code/no-code development on Salesforce’s Government Cloud Platform.

• Collaborate with the team to prioritize and refine the product backlog, ensuring alignment with project goals and stakeholder expectations.

• Create comprehensive documentation, including process flows, requirements specifications, user guides, and deliverables required for gate reviews.

• Assist in delivering user training to ensure effective adoption and use of the new Salesforce system.

• Support the team in meeting DoD and federal security and compliance standards, including contributing to cybersecurity documentation for ATO approval.

• Facilitate communication between stakeholders, developers, and other team members to ensure clarity and alignment on project objectives.

• Participate in Agile ceremonies (e.g., sprint planning, reviews) to provide insights on requirements and process improvements.

• Support gate reviews for system and acquisition lifecycle checkpoints, ensuring all deliverables meet DHS standards.
   

What You Will Bring With You:

• 3+ years as a Business Analyst, including at least one Salesforce project.

• Candidate must have a Public Trust or an Active Secret clearance.

• U.S. Citizenship is required due to federal contract requirements.

• Candidate must reside in the U.S., be authorized to work in the U.S., and all work must be performed in the U.S.

• Candidate must have lived in the U.S. for three (3) full years out of the last five (5) years.

What We Would Like You To Bring With You:

• 3+ years of experience and proven proficiency with Agile project management tools (e.g., Jira, Trello) and Microsoft Office Suite.

• 1+ years of experience delivering user training or creating technical documentation.

• Understanding of DoD and federal government security standards and experience supporting ATO processes.

• Experience working with federal government clients, particularly DHS or DoD.

• Familiarity with Salesforce, including its general functionality and the use cases it supports.

• Salesforce Business Analyst certification, Salesforce Administrator certification, or meaningful Trailhead badge attainment.

• Prior experience delivering user training or creating technical documentation.

• Background in data migration projects.

Professional Skills:

• Highly effective analytical and problem-solving capabilities.

• Demonstrated critical thinking, attention to detail, and the ability to produce polished and well-organized written deliverables.

• Excellent communication and interpersonal skills to interface effectively with team members and federal clients.

• Organized, detailed oriented and able to prioritize and multi-task.

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