Snap Inc. is a camera company. We believe that reinventing the camera represents our greatest opportunity to improve the way people live and communicate. Our products empower people to express themselves, live in the moment, learn about the world, and have fun together.
We’re looking for a Vendor Sales & Operations Lead to join Snap! As a member of our Vendor Sales Operations organization, you will be responsible for supporting and enabling the Vendor Sales team. You will also be responsible for development and design of operational processes for our Vendor Sales team, which focuses on servicing small and medium businesses at scale. Working from our Los Angeles office, you’ll collaborate with our Vendor, Sales, CRM Engineering, Product and other Sales Operations team members to build and rollout efficient, scalable business processes.What you’ll do:
Manage multiple vendor programs and projects and be responsible for day-to-day program success, by collecting vendor data and monitoring vendor performance using standard templates and cadence in partnership with Vendor Sales Managers.
Support the vendor team in ongoing activities, including vendor rep onboarding, supporting escalations, sharing best practices, training, quality reviewing, and monthly planning of resource staffing, training and certification and tools access.
Manage and roll out strategy for new projects, in partnership with business owners, owning the relationships with the vendor service providers for these projects.
Identify process improvement areas and solutions, share and encourage best practices, across geographies and work with the global scaled services team to transform this space from reactive to predictive.
Partner with internal tooling and Strategy & Ops teams to identify tooling needs and test appropriate solutions.
Design and implement automation solutions for lead routing, assignments, treatments and more according to rules and heuristics defined by the business
Discover gaps and inefficiencies in our existing operational processes and support the implementation of improvements
Identify process improvement opportunities within current workflows, channel feedback to internal/external stakeholders.
Support development of a comprehensive reporting infrastructure that can capture advertiser activation, retention, curn, and revenue impact from individual level to the channel level
Partner closely with your Sales Ops Strategy counterpart and other Sales stakeholders to drive accountability for operational best practices and execute scalable operational solutions aligned to the needs of each team
Excellent communication and interpersonal skills with the ability to collaborate seamlessly.
Ability to gather needs, analyze existing practices, recommend optimization and implement new processes that up level the Inside Sales teams
Ability to communicate effectively as a change agent, influencing leadership and team members to take new actions and shift the daily behaviors of a team
Knowledge of the data inputs required to track sales funnels and how to translate data into usable insights for sales managers and to better inform the overall sales strategy.
Commitment to strengthening sales operations processes through creativity and empathy
Strong analytical skills, including working with large data sets to solve business problems, and providing practical business insights via data visualization software (Advanced EXCEL, Looker, Tableau, etc.)
Bachelor’s degree from a 4-year accredited college/university or equivalent years of experience
5+ years working in Sales Operations, Vendor Operations, Project management or similar functions
1+ years of experience working with and in scaling sophisticated operations
1+ years of experience working with cross-functional stakeholders to develop solutions to improve operations and business results.
Bachelor’s degree in a business, computer science, or related field
Expertise with Salesforce CRM (Sales Cloud, Einstein Analytics)
Track record of success when educating large sales teams on operational process
Demonstrated proficiencies as a Program Manager in a rapidly changing environment
Experience launching and driving adoption for org-wide changes to operational processes
Experience as an operations professional with a background in program management/project management and process development, with a clear focus on Small Business Sales tactics.
Strong project management experience, with an ability to evaluate and re-prioritize rapidly and deliver results against aggressive deadlines, as part of a team and/or as an individual contributor.
Experience developing technology roadmaps with multiple initiatives within tight deadlines and with diverse contributors and stakeholders
At Snap, we believe that having a team of diverse backgrounds and voices working together will enable us to create innovative products that improve the way people live and communicate. Snap is proud to be an equal opportunity employer, and committed to providing employment opportunities regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, pregnancy, childbirth and breastfeeding, age, sexual orientation, military or veteran status, or any other protected classification, in accordance with applicable federal, state, and local laws. If you have a disability or special need that requires accommodation, please don’t be shy and contact us at [email protected]
Our Benefits: Snap Inc. is its own community, so we’ve got your back! We do our best to make sure you and your loved ones have everything you need to be happy and healthy, on your own terms. Our benefits are built around your needs and include paid maternity & paternity leave, comprehensive medical coverage, emotional and mental health support programs, and compensation packages that let you share in Snap’s long-term success!