Ready to be a Titan?
The Sr Associate New Product Strategy & Operations is an integral, highly-visible role contributing to the overall success of the Growth team at ServiceTitan. You will drive, manage, and optimize new growth initiatives that create immense value to our customers across the fleet management landscape. Fleet Management is essential to a smooth operating fleet of vehicles, no matter the size. Tracking the location and condition of vehicles, maintenance schedules, safety alerts, and fuel usage helps manage costs and keeps vehicles / assets working longer, technicians safer, etc. This individual has a well-rounded background -- including strategic thinking and project management -- drawing key elements from roles such as management consulting, product strategy, and business development.
What You'll Do:
Drive, manage, and optimize new Growth initiatives focused on fleet management / telematics, as well as adjacent opportunities, e.g. fleet cards
Own the overall management of the Growth initiative by developing project plans and regularly communicating on project updates, risks, and statuses of key milestones
Develop and optimize business cases with ongoing analyses (quantitative & qualitative), customer validation takeaways, recommendations, etc.
Participate in existing and prospective partnership conversations, help to define mutually beneficial integration solutions, and support negotiations of commercial terms and timelines
Partner with Product and Product Marketing to define scope, requirements, and go-to-market strategy to launch a product with immense value and high adoption
Partner with Growth Assessments team to identify and evaluate future opportunities, e.g. phase 2 offerings/features
Collaborate with the Revenue team to optimize sales enablement activities and evaluate ongoing pricing, costs, and margins to enhance Growth initiatives over time and exceed goals
Research and maintain business landscape knowledge of competitors, insights, and trends
What You'll Bring:
2-4 years of work experience in management consulting, product strategy, or a similar role supporting new growth initiatives cross-functionally
Experience in B2B technology with exposure to Software or SaaS businesses preferred
Experience conducting quantitative and qualitative analysis (high proficiency with Excel)
Ability to distill complex issues into structured frameworks and concrete action plans
Comfort with ambiguity in a dynamic working environment; know how to balance getting the details right while still moving fast
Demonstrated excellence in cross-functional communication, with the ability to simplify and explain complex problems to stakeholders of all levels
Be Human With Us:
Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us.
What We Offer:
When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:
Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and Founders Club- open to all Titans.
Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 80% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to Headspace, Galileo, One Medical, Ginger and more.
Support for Titans at all stages of life: Parental leave and support, up to $20k in adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.
At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.