GumGum

GumGum is a global technology and media company

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Solutions Engineer

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A Solutions Engineer (SE) has strong familiarity with header bidding and server-to-server integrations types and is a key team technical problem solver. In short, the role is the first level of technical support at the company as it relates to all publisher integrations for new and existing clients. This role requires a deep understanding of the strategic partnerships team needs and customers along with a high sense of technical acumen. A SE has built a strong trust level among the strategic partnerships team and is someone who can set an example and become a “go-to” for trivial and complex technical matters.

The SE helps steer the product group towards developing solutions and features around GumGum's technical needs and essentially drives the product technical que for publisher development. Finally the SE is a key resource on client calls and emails - helping to steer GumGum’s publisher partners in the right direction on our integrations and technical set up.

****Please note we are working from home until June 2021

Responsibilities

Provides pre sale technical support to partnerships team
Advocates for the technical needs of the group to product/engineering.
Helps influence product decisions and priorities
Takes on and resolves JIRA tickets from the publisher support queue as they are submitted.
Develops best practice documentation and powerpoints to help educate the team.
Helps resolve discrepancies using data analysis and technical know how.
Owns relationship with key technical vendors ie. Amazon - and sets call agendas regarding team technical needs.
Provides counsel to publisher success team on technical publisher issues such as ad placement, advanced metrics reporting, and discrepancies.
Leads technical calls and screen sharing sessions with GumGum publishers to sort through integration related matters.
Conducts training sessions and educates the team on new releases and technical product developments.
Regularly contributes new documentation around GumGum’s integration types (header bidding and server-to-server).
Serves as the lead liaison between Amazon and GumGum - leading meetings, QBR’s, and sets weekly partner check in agendas.

Minimum Qualifications

B.A. in a technical field such as computer science or IT. Certification from a well known technical bootcamp also preferred
Min. of 4 Years of Technical Experience with heavy javascript and CSS exposure
2 years of ad tech experience preferred
Advanced JavaScript and CSS skills
Basic knowledge in pulling SQL queries and data warehousing
Capable of setting up all GumGum related publisher integrations within Google Ad Manager
Experienced with DevTools
Exposure to ad serving methodologies
Excellent Presentations skills and confidence when presenting in front of clients or an internal audience
Startup Minded
Growth Mindset
Easily adapts to a constantly changing environment
Has an ability to keep growing and expanding their knowledge set. Has a thirst for knowledge and growth
Always working to improve their abilities, develop new skills and grow in their role, rather than just fall back on natural talent

Benefits & Perks

Competitive health, vision and dental benefits
Healthcare including 100% coverage for Employer + Spouse/family
Dependent care FSA
Employer-matched 401(k) plan
Stock incentive program (role dependent)
Paid parental leave
Goodly - student loan contribution plan
WFH monthly stipend
Fitness reimbursement and wellness workshops
Discounted Pet Health Program
Flexible time off and work schedule
Stocked kitchen & Everytable Smartfridge
Dog-friendly HQ office - we love our fur babies!
Incredible work/life balance with a collaborative and friendly work space
GumGum Gives Back volunteering opportunities
Team building lunches and events, and monthly company celebrations
Virtual monthly team bonding events

Career & Development Focus

Ongoing learning and development for education opportunities such as webinars, books, classes, relevant conferences and events
Opportunities to pursue business related side projects and yearly Hackathon
Highly encouraged to contribute to open source software, including our own open source software
Environment of learning from peers, including meetups, presentations and blog posts
Anniversary recognition and awards
Opportunity to work with cutting edge technology
Life Skills sessions - geared towards the whole life/ health / person
Leadership Bites Dinner Series - connecting current and future GumGum leaders over great food and meaningful conversation
Stride - our company council committee to share learnings, give updates and provide feedback to the company regarding initiatives and discussions around diversity, inclusion and equity.

_______________________________________

We invite you to learn more about GumGum!

Our Team...

GumGum is an AI company with expertise in computer vision built on the imagination of its people. Each day, our talented team of thinkers and doers comes together to solve hard problems on behalf of the world’s most successful businesses. Through a combination of computer science, creativity and hustle, we’ve produced a series of major technology breakthroughs across a variety of industries - from advertising to sports.

Our Tech...

GumGum is constantly evolving to be at the forefront of computer vision and machine learning advancements. With nearly 10 years experience, we use our proprietary image recognition technology to deliver highly engaging, contextually relevant ad experiences across premium publishers all over the world.

Our Products & Services...

Our Advertising business serves contextual marketing messages in line with content users are actively engaged with.

Verity, GumGum's contextual analysis tool, combines natural language processing with computer vision technology to execute a multi-layered reading process by parsing the body text, headlines, image captions with natural language processing; at the same time, using computer vision to parse the main visuals.

Our Sports business helps marketers and rights holders understand the full media value of their sponsorship investments across broadcast and social media. And we deliver on brand safety by leveraging our AI to detect unsafe text and imagery, allowing us to deliver ads in brand safe, contextually relevant environments.

Our Hackathons...

What’s a Hackathon? We’re glad you asked. Our employees split into teams and spend 48 hours ‘hacking’ together before presenting their ideas to our executive team. It’s a chance for anyone within our company to showcase the visions they want to bring to fruition.

Our Culture...

GumGum recently earned LA’s Best Places to Work Award in 2021 by BuiltInLA, and Inc. Magazine’s Best Places to Work in 2020 and it’s no surprise why. With company-sponsored social hours, annual holiday celebrations and on-site gatherings, GumGummers enjoy a fun, creative and collaborative workplace. We provide ourselves on our strong track record of giving employees the autonomy and support they need to succeed. Check us out on Instagram: @gumgum

Oh, and doggies...

We love our dogs so much, we even have an Instagram dedicated to them! Follow us: @dogsofgumgum

In Addition…

Culture Blog

Leaders: How to make priority a self care - featuring GumGum CEO

Contextual Wins - a Message from our CEO

BuiltInLA Best Places to work 2021

Inc. Magazine Best Places to Work 2020

Celebrating National Hispanic Heritage Month

Front Office Sports - Rising 25 members

GumGum x Ad Council Partnership - Love has no labels

GumGum Women in Tech Panel - Living a Balanced Life

Women of GumGum Around the World

GumGum Sports - Sizzle Reel - 2019 (EMEA)

GumGum Advertising

Forbes

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Kevin Nguyen

Solutions Engineer, Publisher Development

TAKE THE LEAD

Be empowered to drive change

Since joining GumGum about two years ago, Kevin Nguyen has faced complex challenges — and overcome them. This emphasis on learning led him to join the VOICE Coalition, which has enabled him to participate in exciting projects and spearhead events. Nguyen has also taken part in hackathons, where he has pitched ideas to the executive team. “I feel a strong sense of belonging through the connections I’ve made, and I know that my passion for continuing to grow both as a solutions engineer and an individual within the company will be well-received,” Nguyen said.

I’m assured that I will be provided with the resources required and presented with the right opportunities to accomplish great things here.

Leticia Ortiz-Morazan

People Operations Specialist

FEEL AT HOME

Embrace diversity and cultivate community

A first-generation American, Leticia Ortiz-Morazan hasn’t always felt like she belonged in the tech industry — but at GumGum, she feels right at home. Ortiz-Morazan said the company offers a safe space for employees to share their voices while embracing diverse heritages, backgrounds and life experiences. Her participation in listening sessions and events held by the company’s Latinx ERG, HOLA, has made her feel even prouder to be a Latina. “GumGum allows me to show up every day as my true and authentic self and actively hears my voice and accepts it with open arms,” Ortiz-Morazan said.

For the first time, I’ve found a genuine community that celebrates me.

Corey Flemming

Strategist

FIND YOUR VOICE

Share your story and inspire others

After accepting her role at GumGum, Corey Flemming no longer felt out of place in a working environment. She said the company’s open, humanizing culture has enabled her to succeed professionally and openly discuss the trials she faces as a neurodivergent individual. Flemming’s involvement with the VOICE Coalition has allowed her to share her story, find a sense of community and stress the importance of acknowledging neurodiversity. “This shared sense of trust and respect is why I love that I belong here at GumGum,” she said.

GumGum has opened the door for creative solutions, out-of-the-box thinking and individuals who thrive in positive environments to feel truly fulfilled.

What are GumGum Perks + Benefits

GumGum Benefits Overview

Benefits should work as hard as you do. We offer comprehensive employee benefits, so you’re ready for anything including:
-Medical, Dental, and Vision coverage including 100% premium coverage for employee + spouse/family
-Flexible Spending Accounts (FSA)
-Dependent Care FSA
-Short-Term and Long-Term Disability
-Paid Parental Leave - Birth parents up to 16-18 weeks. Non-birth parents up to 10 weeks
-Transitional Return-to-Work Schedule from Parental Leave
-Modern Family Support and Resources
-Employer-Matched 401(k) Retirement Plan
-Life Insurance and AD&D
-Stock Incentive Program (role dependent)
-Employee Assistance Program
-Legal and Identity Theft Protection
-Student Loan Repayment Assistance
-Work From Home Stipend
-Wellness Reimbursement
-Flexible Time Off (Unlimited PTO)
-Paid Volunteer Time Off
-Veterinary Discounts (Pet friendly organization - we love our fur babies! IG: @dogsofgumgum)
-Bereavement and Pet Bereavement Leave
-WeWork monthly pass
-GumGum Gives Back volunteering/social impact opportunities
-Virtual and in-person company events/celebrations
-Anniversary recognition and awards
-Business Travel Accident Insurance
-Summer Fridays

Culture

Volunteer in local community

GumGum has a program called "Quarterly Causes" which focuses the power of the GumGum community on making an impact in one charitable cause each quarter including food banks, beach clean up, etc.

Partners with nonprofits

GumGum partners with HomeBoy Industries, The Trevor Project, The Ali Forney Center, Sparkle, The National Transgender Community (UK), Crisis in Ukraine, etc. GirlsWhoCode, She Jumps, Black Girls Code.

Open door policy

OKR operational model

Team based strategic planning

Pair programming

Open office floor plan

Employee resource groups

Employee-led culture committees

Quarterly engagement surveys

Summer hours

President's club

Flexible work schedule

GumGum provides employees with a flexible work schedule that includes flexible start and end times.

Remote work program

GumGum operates in a work from home virtual environment, and does not require employees to go into the office on a daily basis moving forward

Diversity

Documented equal pay policy

Dedicated diversity and inclusion staff

Highly diverse management team

Mandated unconscious bias training

GumGum provides the following throughout the year: -Mandatory unconscious bias training -Inclusive interview training -Feedback workshops to minimize bias

Diversity employee resource groups

-Women of GumGum -LGBTQIA+ -Parents -#GG-Moms -HOLA (Hispanic Or Latinx) -BET (Black Excellence in Tech)

Hiring practices that promote diversity

GumGum provides "Conscious Inclusion in Hiring Practices", a training developed for hiring managers to ensure that leaders have a new and mindful perspective on creating inclusion

Diversity recruitment program

Health Insurance + Wellness

Flexible Spending Account (FSA)

Employees can set aside a portion of their paychecks, pretax, to cover eligible out-of-pocket healthcare and commuter expenses up to the annual IRS limits.

Disability insurance

GumGum provides disability benefits at no cost to employees. Employees may receive a portion of their salary while they are disabled and unable to work.

Dental insurance

GumGum's dental plan includes 100% premium coverage for employee + spouse/family.

Vision insurance

GumGum's vision plan includes 100% premium coverage for employee + spouse/family.

Health insurance

GumGum's health insurance plan with United Healthcare includes 4 plans, one covering 100% premium coverage for employee + spouse/family. Eligible the 1st of month following your start date.

Life insurance

Employees are provided with coverage at 1x salary up to $200,000 at no cost to them. Employees also have the option to purchase supplemental insurance for themselves, their spouses and/or child.

Pet insurance

GumGum provides two pet discount programs available to employees at no extra cost which offers discounts on brand-name prescriptions and preventatives.

Wellness programs

Employees are eligible to expense up to $55 per month for gym memberships, fitness classes, personal training, counseling, massage, acupuncture, and chiropractic care.

Team workouts

GumGum offers monthly virtual fitness classes via our GumGum Fit program.

Mental health benefits

GumGum has a Wellness Program offering various programming each month along with 3 free confidential support and guidance services each year via EAP. GumGum also offers "Summer Fridays."

Abortion travel benefits

Financial & Retirement

401(K)

401(K) matching

Company equity

Employee stock purchase plan

GumGum offers a 4 year vesting schedule with 25% after 1 year.

Performance bonus

Role dependent

Charitable contribution matching

GumGum matches employee contribution via our "Quarterly Causes" program.

Pay transparency

Child Care & Parental Leave

Childcare benefits

GumGum offers Dependent Care FSA and partners with Maven Family Support to provide reimbursements for certain family building expenses.

Generous parental leave

Birth parents can receive up to 16 - 18 weeks for birth recovery and baby bonding. Non-birth parents will receive up to 10 weeks for baby bonding, along with a "Transitional Return to Work" schedule.

Family medical leave

Adoption Assistance

GumGum partners with Maven Family Support for Fertility & Family Building towards adoption, including expense reimbursement.

Return-to-work program post parental leave

Company sponsored family events

Fertility benefits

Vacation + Time Off

Unlimited vacation policy

Paid volunteer time

2 days of VTO available to US, regular team members (separate from FTO) for participation in community service, quarterly cause initiatives, pro-bono initiatives, mentorship programs, etc.

Paid holidays

Paid sick days

Flexible time off

Bereavement leave benefits

Office Perks

Commuter benefits

GumGum offers FSA towards commute.

Company-sponsored outings

Includes bi-weekly wellness experiences, which include virtual sound baths and mediations, to in-person events like mixers, team-building activities, and dinners with our leaders.

Free snacks and drinks

Some meals provided

Company-sponsored happy hours

Onsite office parking

Pet friendly

We love our dogs in the office!

Fitness stipend

GumGum reimburses up to $55/month for any health and fitness activities.

Home-office stipend for remote employees

GumGum offers $55/month home office stipend

Professional Development

Job training & conferences

Tuition reimbursement

GumGum offers a tuition contribution plan of at least $50/month via Sofi. Employees who have been with GumGum 4+ years can opt in for a contribution plan of $200/month.

Lunch and learns

Promote from within

Continuing education stipend

Continuing education available during work hours

Paid industry certifications

Additional Perks + Benefits

Life Skills for Gummies is a program that was was launched by our PeopleOps team as a learning series focused around everyday life skills! Our CEO actually pitched this program as he wanted to offer courses to Gummers that help with everyday life (outside of the workplace). Topics range from money management to nutrition, meditation, buying a home, stocks & investments, urban gardening, etc. This program has seen extreme success and we are constantly surveying employees to offer classes that resonate with them!

View full list of perks + benefits

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