Leaf Group is looking for a Senior Account Manager to help us ensure the success of digital advertising campaigns from implementation and delivery through campaign recap and renewal opportunities. The client-facing role includes daily cross departmental communication with Ad Ops, Rev Ops, Branded Content, Design, Marketing, Strategy, and Sales to ensure optimal campaign management, performance, and client retainment. Remote is considered for this role.

A big vision calls for a big job.  As we grow, our need for a Senior Account Manager grows with us.

You’ll Report To: Sr. Director, Account Management

A typical day as an Senior Account Manager might include:

• Management and optimization of campaigns with premium advertisers across multiple Leaf Group properties
• Schedule and lead internal campaign kickoff meetings
• Participate in external campaign kickoff calls to outline assets, deliverables, deadlines, and approvals
• Asset Management; Preparation of campaign related documentation (e.g. Asset Requests, Timeline, Delivery Reports, Campaign Wrap ups) for Client and Internal Stakeholders
• Seamless monitoring and optimizing of multiple campaigns to fulfill client KPIs
• Recognizing, analyzing and quickly solving campaign issues and discrepancies
• Working with our 3rd party vendors for brand lift studies along and custom creative display media.
• Involvement and resolution of client escalations and issues
• Partnering w/ Ad Ops, Branded Content, Design, Marketing, and Sales to assure accurate and continuous campaign related communication
• Ensuring clients and internal sales teams are receiving exceptional customer service and support
• Assisting in building relationships with clients
• Managing and updating team process docs and templates
• Bi-weekly check-ins with Associate Account Managers

You’ll be successful if you have attention to detail, critical thinking, enthusiasm, organization, resilience, self-discipline, self-motivation and the ability to communicate clearly and effectively. The position also requires an analytical and logical thinker with the conviction to meet problems head-on and solve them accurately and quickly.

What You Have:

• Bachelor's degree or equivalent experience 
• 4+ years experience in account management and creation of digital media plans
• Fluency in digital media language: impressions, CTR, CPM, eCPM, CPV, vCPM, etc.; Extremely client focused and client service oriented; 
• Data literate. Capable of converting raw data into valuable insights and brand stories.
• Experience in adding structure and prioritizing issues
• Ability to prioritize and focus with a high level of attention to detail
• Good presentation and interpersonal skills with the ability to articulate and deliver messages effectively
• Excellent Excel proficiency; Google Drive Proficiency (including Google Documents, Sheets and Slides); Asana and/or Jira experience; 
• Proficient in Microsoft office suite & web browsers
• Experience with reporting & data visualization tools like GA, Data Studio, Tableau, etc a plus
• Fluency in digital media language
• Comfortable with negotiation and conflict resolution
• Client focused orientation toward service
• Excellent verbal and written communication.
• Not afraid to wear multiple hats - no job being too small or too large.
• We're casual and informal but we work hard and work responsibly. Personal accountability goes a long way. We believe we are the change.

What We Have:

• eHow is the 2019 & 2020 People's Choice and official Webby Winner for Social Video/How To-DIY 
• Well+Good is the 2019 People's Choice winner of the Webby’s Award for Best Lifestyle Brand
• Leaf Group is among TalentDesk’s 2019 Best Companies To Work For
• Leaf Group is among the 2019 Built In LA Best Companies To Work For
• Leaf Group is among Comparably's 2018 Best Companies in Los Angeles
• Well+Good is the 2018 winner of Fast Company’s Most Innovative Company Award
• MyPlate is the 2018 winner of the Webby Award for Best Design
• Winner of the 2017 Best Company for Diversity award Comparably
• Competitive compensation and benefits packages (i.e., Medical, Dental, Vision, FSA, 401K)
• Discounted gym memberships
• Paid-to-play vacation rewards
• Discretionary unlimited vacation time
• Employee discounts for Saatchi Art, Society6, and Deny Designs

Leaf Group, Ltd. is an equal opportunity employer. Applicants for all job openings are welcome and will be considered without regard to race, color, religion, national origin, sex, age, sexual orientation, physical or mental disability, or any other basis protected by state, federal, or local law. It is the intent of the Company to comply with all applicable federal, state, and local legislation concerning equal opportunity in employment.

Agency Disclosure:
If the Leaf Group Talent Acquisition department, or any current company employee, receives an unsolicited resume from a third party recruiting agency and Leaf Group does not have a signed Agency Agreement active, Leaf Group will not be deemed liable to pay a placement fee. The unsolicited resume will be considered a gift and can be considered for our recruitment efforts.