Service Titan is seeking an exceptional Manager, Sales Development Operations, to join one of the fastest growing tech startups in Southern California, backed by the best VC firms in the SaaS space.

As our Manager, Sales Development Operations, you will :

• Be accountable to proactively spot, solution, test, and action on processes and tools to drive meaningful results in improving customer acquisition and revenue growth, at scale
• Set KPI benchmarks and develop the most optimal cadence to internally monitor and review with Sales leadership to provide meaningful insights into financial, operational, and team performances 
• Build meaningful relationships with leaders in the Sales organization and Business Development and become a highly trusted advisor
• Produce, maintain, and enforce SLAs between the various functions within Sales Development, Upsells, and Business Development
• Lead a team of professional Analysts in prioritizing and catering to all Leadership business needs 
• Partner with revenue leadership to develop scalable compensation plans that foot to plan and optimize for the most important business drivers
• Manage lead workflows to ensure we are prioritizing and providing the most optimal leads to our Sales Development teams 
• Work independently with FP&A and Leadership to ensure we are always tracking to both financial and operational targets across the entire Sales Development organization  

To be successful in this role, you'll need:

• Strong understanding of Sales, Financial and operational SaaS KPIs and other Key Metrics
• 4+ years of relevant experience, required
• Business operations experience in SaaS, required
• BA/BS required
• 2+ years experience managing or leading teams, with experience managing multiple workflows simultaneously
• 2+ years of Salesforce.com experience, required (+ Tableau experience preferred)
• Excellent critical thinking skills; ability to break down ambiguous problems into concrete, manageable components and think through optimal solutions
• Ability to influence without authority
• Clear communicator with excellent written, verbal, and listening skills
• Strong leadership and interpersonal skills with an ability to drive cross-functional teams
• Strong project management skills focused on driving change in a complex environment
• Comfort with, and ability to operate at an aggressive, accelerated, iterative pace in a dynamic environment

Why ServiceTitan?

1. Work/Life Balance: flexible work schedule, flexible PTO, parental leave 
2. Health & Wellness: company-paid medical/visual/dental insurance, 401(k) retirement plan with company match, lunch provided everyday, fully-stocked kitchens, weekly meditation, wellness rooms, discount on Classpass
3. Enrichment: professional development workshops, diversity charter groups, an orientation program, career pathing opportunities

Equal Opportunity Employer

ServiceTitan does not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws. At ServiceTitan, our mission is to help our Titans and customers achieve the extraordinary. We are an equal opportunity employer and we celebrate the diversity that each Titan brings to the table. We believe that the convergence of fresh, unique perspectives and experiences from all walks of life is what makes our product and culture so great - and there's always room for more.

CCPA Notice for CA Residents applying to Jobs at ServiceTitan

Please review the CCPA Notice here: ServiceTitan CCPA California Privacy Notice

Life at ServiceTitan 

http://instagram.com/lifeatservicetitan | https://www.themuse.com/profiles/servicetitan | https://www.builtinla.com/company/servicetitan-inc

About ServiceTitan

ServiceTitan is a mobile, cloud-based software platform that helps home services companies streamline operations, improve customer service, and grow their business. ServiceTitan's end-to-end solution for the multi-billion dollar residential home services industry includes CRM, intelligent dispatch, custom reporting, marketing automation, mobile solution for field techs, and accounting integration with Intacct and QuickBooks. ServiceTitan brings a fully operational modern SaaS infrastructure to an industry traditionally underserved by software. ServiceTitan is the preferred software for hundreds of the world's most successful plumbing, HVAC, and electrical companies. For more information about ServiceTitan, visit www.ServiceTitan.com.

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