Reservations Agent

| Remote
Who we are...
AvantStay delivers exceptional, unique stays for group travelers. The company has built a tech-enabled millennial hospitality brand to be the new standard for group experience. We are venture funded and growing rapidly in the explosive $100+ billion dollar STR industry.

What we are looking for…
A Reservations Agent that is a hustler who lives and breathes sales. As the first point of contact and our brand ambassador for AvantStay, you drive growth of the business by maximizing revenue from reservations and setting the tone for our guests to get excited for the exceptional experience to come.

What you’ll do...

  • Understand Revenue Management strategies and apply these methods to maximize occupancy per available inventory.
  • Drive Rate and RevPar through selling the right properties to the right guests, ensuring revenue is maximized by up-selling reservations and recommending extended stays.
  • Cooperate, coordinate and communicate with all other departments to ensure highest level of customer service is maintained and the maximum profit is generated.
  • Consistently offer professional, friendly and engaging service - understanding and preempting guest needs to drive reservations and provide a superior experience.
  • Book and enter reservation information using the Property Management System, ensuring full accuracy of data in order to continuously improve sales, marketing and experience strategies.
  • Process and reconcile payments on all reservations, prepare and update reports as needed.
  • Answer telephone, text message and email inquiries in a timely manner.
  • Consistently demonstrate a commitment to guest experience excellence and profitably through special duties as assigned.

What you’ll bring:

  • Previous reservations or sales experience required.
  • Strong interpersonal and problem solving abilities.
  • Highly responsible, reliable and collaborative.
  • High proficiency in English language (Verbal and written).
  • Possess full command of CRS, PMS and other Microsoft applications (necessary training will be provided) Computer literacy in Windows, MS Office Suite, PMS systems is an added advantage.
  • Must possess outstanding Sales skills, Guest service skills, professional presentation and sophisticated communication skills
  • Must be flexible in terms of working hours (Shift Timing).
  • Demonstrate a high-level understanding of the short-term rental and hospitality industries. Keep up with industry trends and local regulatory environments.
  • Ability to work evenings and weekends.
  • Legal right to work in the United States.

  • When you join AvantStay…
    You’ll be doing work that matters alongside an experienced and dynamic team, transforming the way people travel and vacation. Your place within the colossal travel and real estate industries will leave you with a wealth of opportunities to feel both challenged to innovate and rewarded for your efforts. Of course, we will offer you pay and benefits, but we’re about more than that. AvantStay is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at AvantStay.

    Perks and Benefits
  • $15 - $17/hour DOE
  • Ability to work remotely or from home
  • Discount stays at AvantStay properties



Equal Employment Opportunity...
We're proud to be an equal opportunity employer- and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • PythonLanguages
    • ScalaLanguages
    • ReactLibraries
    • ReduxLibraries
    • MySQLDatabases
    • RedisDatabases
    • Google AnalyticsAnalytics
    • FullStoryAnalytics
    • AirtableAnalytics
    • IllustratorDesign
    • Design ManagerDesign
    • Studio DesignerDesign
    • AsanaManagement
    • AirtableManagement
    • StreamlineManagement
    • CopperManagement
    • IntercomCRM
    • SalesforceCRM
    • CopperCRM
    • GmailEmail

Location

750 N San Vicente, West Hollywood, CA 90069

An Insider's view of AvantStay

How would you describe the company’s work-life balance?

AvantStay has a great office culture that makes the days fly by. I'm inspired to work hard when I'm surrounded by the passionate people on our team every day! The social and wellness events outside office hours definitely contribute to a great team environment and create balance.

Ben

Onboarding Manager

How do you collaborate with other teams in the company?

You never feel any unwanted pressure to come to work, you are free to be a self-starter and have your own projects. Everyone in the company promotes healthy performance culture, you feel confident that you will do a great job. You easily collaborate with every department in the company on a daily basis.

Michael

Product & Systems Associate

How does the company support your career growth?

AvantStay has shaped my career, I started interning for them my senior year of college, and eventually became a financial analyst working full time. The company helped guide my career path with my choice of study and became a gateway to the working-world. I have them to thank for my growth as an individual and young professional.

Madeleine

Business Analyst

What are AvantStay Perks + Benefits

AvantStay Benefits Overview

We offer medical, dental, and vision plans, along with an unlimited PTO policy and a dog-friendly office. We also offer our employees discounts on stays in our beautiful homes, along with semi-yearly "Travel With The People You Love" credits towards a stay. We heavily value teamwork and fun, and are always thinking of ways to bring our people together.

Culture
Volunteer in local community
AvantStay Causes Group
Partners with Nonprofits
Friends outside of work
Eat lunch together
Daily sync
Open door policy
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Mean gender pay gap below 10%
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Team workouts
Retirement & Stock Options Benefits
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Happy Hours
Pet Friendly
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
AvantStay employees professional development opportunities like the ability to attend job related conferences and seminars.
Lunch and learns
Promote from within
Online course subscriptions available
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