ServiceTitan
The operating system for the trades.
Glendale, CA

Pro Account Manager at ServiceTitan

| Greater LA Area
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Job Description

Ready to be a Titan?

ServiceTitan’s Pro Account Manager is an integral, highly-visible role with the opportunity of making a huge impact for ServiceTitan. They will help our existing customers adopt innovative new modules to further drive value into their business. You will be in an individual contributor role in building and maintaining customer relationships through a strong blend of product knowledge, business consultation and sales skills. Responsibilities include but are not limited to: working with assigned customer accounts to identify upsell opportunities, demonstrate the value of our products, negotiating mutually beneficial customer agreements, working with Product to prioritize the right features, and partnering with Customer Success in customer retention.

What You'll Do:

  • Foster & build relationships with customers post-sale, which include: outreach to educate customers on new modules, leading discovery calls, conducting product demonstrations, negotiating contracts, and ultimately driving high adoption/utilization

  • Develop a comprehensive understanding of customers’ key business drivers, pain points, and needs as it pertains to business phones and contact center solutions

  • Become the voice of the customer and work with Product Management to incorporate customer feedback to prioritize future features and drive better overall product experience

  • Partner cross-functionally with Product Marketing and Customer Success to develop and measure adoption efforts such as marketing campaigns, in-app initiatives, and positioning of new and existing features

  • Track and measure business impact and report out to cross-functional stakeholders

What You'll Bring:

  • ~2-3 years of experience in sales, account management, and/or customer success relationship management roles 

  • Understanding of SaaS subscription models preferred (connection to the home services industry a plus)

  • Experience up-selling, demoing, negotiating, relationship building and communicating value proposition

  • Ability/experience being in a by quota driven environments

  • Strong analytical skills and proficiency in Salesforce a plus

  • Creativity and ability to run with minimal direction in an ambiguous environment

  • Demonstrated excellence in cross-functional communication, with the ability to simplify and explain complex problems to stakeholders of all levels across multiple functions

  • Bachelor's degree preferred

Be Human With Us:

Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us. 

What We Offer:

When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:

  • Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and Founders Club- open to all Titans. 

  • Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 80% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to Headspace, Galileo, One Medical, Ginger and more. 

  • Support for Titans at all stages of life: Parental leave and support, up to $20k in adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.

At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.

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Where we are

Our office is located in a buzzy, vibrant neighborhood with access to great restaurants and bars. Think small-town vibe with big-city amenities.

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • C#Languages
    • JavascriptLanguages
    • PythonLanguages
    • SqlLanguages
    • ReactLibraries
    • ASP.NETFrameworks
    • Microsoft SQL ServerDatabases
    • MySQLDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • Google AnalyticsAnalytics
    • IllustratorDesign
    • PhotoshopDesign
    • FigmaDesign
    • AsanaManagement
    • ConfluenceManagement
    • JIRAManagement
    • HubSpotCRM
    • SalesforceCRM
    • MailChimpEmail
    • MarketoLead Gen
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What are ServiceTitan Perks + Benefits

ServiceTitan Benefits Overview

We are committed to supporting our Titans through different stages of life.

Young and early in your career? You are going to love our 401(k) employer match, pet insurance, financial planner access, and that we pay 100% for your health, dental, and vision insurance.

Looking to grow your family? We got you covered with benefits ranging from adoption assistance up to $20,000, a 6-month smart bassinet rental, an allergy prevention program for babies, and paternal leave of 100% pay for up to 16 weeks (in addition to any disability or state paid family leave!).

Culture
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Team owned deliverables
Group brainstorming sessions
Open office floor plan
Diversity
Unconscious bias training
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
ServiceTitan's incredibly generous health plan covers 100% of the cost and 80% for dependents.
Life Insurance
Pet Insurance
ServiceTitan offers Pet Insurance to our Titan pets.
Wellness Programs
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
ServiceTitan provides employees with a 401(k) matching plan. We match 6% of contributions up to 3% of an employee's annual gross pay.
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
In addition to disability and state paid family leave, ServiceTitan offers 16-weeks of parental leave for the primary caregiver and 8-weeks of parental leave for the non-primary caregiver.
Flexible Work Schedule
Remote Work Program
Variable dependent on role.
Family Medical Leave
Adoption Assistance
We reimburse up to $20,000 for eligible adoption expenses and offer 16-weeks of parental leave for the primary caregiver and 8-weeks of parental leave for the non-primary caregiver.
Return-to-work program post parental leave
Company sponsored family events
ServiceTitan sponsors family oriented events multiple times per year.
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Company Outings
Aside from our annual summer picnic and holiday party, we always make time to have happy hour with the team. In addition, we value team building, so we often take team offsites.
Game Room
Stocked Kitchen
Happy Hours
Parking
Pet Friendly
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Online course subscriptions available

Additional Perks + Benefits

We really listen to the feedback of our employees and want to make sure that each perk is thought out and mindful for everyone.

An Insider's view of ServiceTitan

How do you collaborate with other teams in the company?

I usually prefer communicating and collaborating via slack or emails, but if I am looking for a rapid solution then I would walk over to them.

Dave Avetikyan

Data Engineer

What are some things you learned at the company?

I've been part of teams throughout my career, but here at ServiceTitan I've had a chance to collaborate in full with my colleagues. I've also learned new things about being accountable to your teammates, the power that transparency has in keeping teams together, and the benefits of being open and candid.

Jason Mulero

Senior Learning & Development Specialist

What makes someone successful on your team?

Empathy, determination, and resourcefulness!

You're the main point of contact for a complex, detail-oriented implementation schedule that has concurrent timelines and moving parts. You need to be cool and collected in the face of high-stress situations, all while delivering an excellent customer experience.

Kathy Chang Sercu

Sr. Manager, Enterprise Implementation

ServiceTitan Careers In Glendale, CA
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Remote
1 week ago
We’re Aspire, a ServiceTitan company  We’re Aspire, the leading SaaS provider for commercial landscaping, snow and ice removal, and janitorial businesses. Recently acquired by ServiceTitan, the world's leading provider of software for the trades, our cloud-based business management system enables contractors to grow their business, streamline operations, provide insights, and ultimately impress their customers. When you join our team, you’ll be

Senior Software Engineer, Data Pipeline

ServiceTitan
Remote
1 week ago
Ready to be a Titan?   Play a pivotal role as our Data Platform expert! As a Senior Data Pipeline Engineer, you will be part of the engineering team at ServiceTitan to help improve our data products and build new ones. This is an exciting role for an engineer to come in and lead the major feature development in the rapidly growing startup. We build for perfection, use the most modern tools, have an amazing culture, and love to solve complex

Technical Project Manager

ServiceTitan
Remote
1 week ago
Do you thrive at working in a dynamic fast-paced environment and taking the driver's seat in challenging situations? Have you mastered continuously improving and managing Agile development teams and introducing process improvements to help your team function like a well-oiled machine? Are you a go-getter who loves getting stuff done and passionate about delivering value to customers?  ServiceTitan is looking for a Senior Technical Project

Accounting Implementation Specialist

ServiceTitan
Remote
1 week ago
Ready to be a Titan? ServiceTitan is looking for an Accounting Implementation Specialist to join our Implementation team. The Accounting Specialist will perform accounting data migrations from our clients' legacy accounting platform and will assist configuring our software to accommodate our customers accounting, procurement, and inventory workflows. *open to US remote candidates What you'll do: Perform accounting data conversion from various

Sr. Developer - Communities

ServiceTitan
Remote
1 week ago
Ready to be a Titan? What you’ll do: Develop/write object-oriented, reusable, scalable and high-quality code to meet the design specification using Apex, VisualForce, lightning components, and JavaScript and further minimize defects through disciplined unit testing. Clearly understand and analyze business requirements including specifications of the user interface, custom application/solution, integration and interaction with various

Customer Success Manager, Strategic

ServiceTitan
Remote
1 week ago
Ready to be a Titan? We accompany our customers every step of the way from the moment they partner with us to the end of their journey. We bring passion to what we do every day because what we do matters to real people. We share happy and sad moments with our customers, we laugh and cry with them, and we build relationships that go far beyond a business partnership. We are a group of ambitious, intelligent, hard-working, and fun people. If

Customer Success Manager, Enterprise

ServiceTitan
Remote
1 week ago
Ready to be a Titan? We accompany our customers every step of the way from the moment they partner with us to the end of their journey. We bring passion to what we do every day because what we do matters to real people. We share happy and sad moments with our customers, we laugh and cry with them, and we build relationships that go far beyond a business partnership. We are a group of driven, intelligent, hard-working, and fun people. If you are

Field Sales Account Executive

ServiceTitan
Remote
1 week ago
Ready to be a Titan? The Field Sales Account Executive will build and execute field-based sales plans that leverage regionally specific industry knowledge and relationships with regional strategic partners. This role emcompasses a full-cycle sales approach, to include sourcing leads, developing and qualifying prospects, delivering consultative sales demonstrations, negotiating contracts and closing new business. What You'll Do: Manage sales

Lead Developer - Communities Integrations

ServiceTitan
Remote
1 week ago
Ready to be a Titan What you’ll do: Develop/write object-oriented, reusable, scalable and high-quality code to meet the design specification using Apex, VisualForce, lightning components, and JavaScript and further minimize defects through disciplined unit testing. Clearly understand and analyze business requirements including specifications of the user interface, custom application/solution, integration and interaction with various

Staff Engineer II, Telecom

ServiceTitan
Remote
1 week ago
What you’ll do: Lead the technical implementation of both user-facing features and our internal telephony platform components from end-to-end Work with product managers, designers, and engineers to prototype and implement product features Communicate and coordinate effectively with other engineers, teams, and partners. 60% development / 40% working on requirements, documentation, mentorship, supervision.

Sr. Deal Desk Analyst

ServiceTitan
Remote
1 week ago
Our Revenue Operations team inspires the entire company forward by diving into the details of how we acquire, support, and grow customers every day. We are a tight-knit crew that provides recommendations and insights on the full customer journey, from Marketing to Customer Success. We all have a shared passion for helping contractors take their business to the next level in an efficient and strategic way, and have fun doing it.

Director of SOX

ServiceTitan
Greater LA Area
1 week ago
Ready to be a Titan? ServiceTitan is seeking an ambitious, motivated Director, SOX Compliance to join our Finance Organization in one of the fastest-growing tech startups in Southern California, backed by the best VC firms in the SaaS space. The role will enhance the effectiveness, efficiency, and scalability of ServiceTitan’s business processes, financial systems, and underlying internal control environment through the SOX compliance efforts.

Sales Development Representative

ServiceTitan
Greater LA Area
1 week ago
Ready to be a Titan? As a Sales Development Representative (SDR), you will qualify leads, identify sales opportunities, and leverage exploratory conversations to pitch the value of our software. You will book product demos for Account Executives and help them close deals through detailed discovery calls.  As an SDR, you will receive extensive coaching, mentorship, and support to grow your sales career. We’re invested in your success and offer

Business Development Manager

ServiceTitan
Greater LA Area
1 week ago
Ready to be a Titan? Business Development Manager (BDM) is an integral, highly visible role contributing to the overall success of the Growth team at ServiceTitan. This individual will build, launch, and optimize partnerships & integrations that drive immense value to our customers within existing and new verticals and segments, while also driving meaningful business for ServiceTitan. This individual has a well-rounded background -- including

Business Process Analyst, Sales

ServiceTitan
Greater LA Area
1 week ago
Ready to be a Titan? ServiceTitan is looking for a Business Process Analyst (Sales) with strong communication, organization, and critical thinking skills to be a big part of the always-exciting Sales Operations team. A successful candidate will have the ability to work confidently in a dynamic, growing, and fast-paced environment. This role reports directly to the Senior Manager of Sales Operations. As our Business Process Analyst (Sales), you

Principal Product Manager

ServiceTitan
Greater LA Area
1 week ago
Ready to be a Titan? ServiceTitan is looking for a world-class Principal Product Manager with a track record for driving new product features from concept to successful launch with strategic partners. The product focus area for this role will be centered around helping the trades streamline supply chain ecosystem workflows within ServiceTitan in order to gain efficiency and protect gross margins. This impactful role requires strong and

Sales Development Representative (Commercial)

ServiceTitan
Greater LA Area
1 week ago
Ready to be a Titan? ServiceTitan is the world’s leading all-in-one software for commercial and residential businesses. Our Sales team plays a critical role in showing potential customers how our technology is not only able to transform business but also lives. The first step in the customer journey begins with our Sales Development team. Sales Development Representatives (SDRs) are crucial team members who identify and connect with prospective

Senior Executive Assistant

ServiceTitan
Greater LA Area
1 week ago
Ready to be a Titan? We are looking for an Executive Assistant to support our President to increase his bandwidth and improve productivity. We are looking for high-caliber executive support with strong organizational skills, sound judgment, and solid integrity. Must have a positive attitude, be able to effectively multi-task & prioritize, and take initiative. This role would report directly to our President. What You'll Do: Respond to all day

VP, Investor Relations & Strategic Finance

ServiceTitan
Greater LA Area
1 week ago
Ready to be a Titan? At ServiceTitan we are on the path to building the Operating System of the Trades. We are seeking a Vice President of Investor Relations & Strategic Finance who will be instrumental in enabling us to achieve this vision. Reporting to the CFO, this leader will be responsible for developing and executing an integrated investor relations strategy that communicates ServiceTitan’s business, operational and investment strategies,

Project Manager, Strategic Accounts

ServiceTitan
Greater LA Area
1 week ago
Ready to be a Titan?  We’re more than just a B2B software company, we’re digitizing the trades- a trillion-dollar global industry that employs more than five million people in the US alone. Founded by first generation immigrants and backed by top investors, we’re building an all-in-one solution to propel contractors to new levels of prosperity. Recognized by Forbes as one of the top cloud companies, we’re pairing our deep industry knowledge with

Principal Product Manager, CRM

ServiceTitan
Greater LA Area
1 week ago
ServiceTitan is looking for a world-class Principal Product Manager with a track record for driving new product features from concept to successful launch. The product focus area for this role will be centered around helping the trades track Customers and leads within ServiceTitan in order to manage their pipeline and drive revenue. This impactful role requires strong and proactive leadership and the ability to independently drive large, cross

Sr. Associate, Strategy & Operations (Payroll/HR)

ServiceTitan
Greater LA Area
1 week ago
Ready to be a Titan? The Sr. Associate, Strategy & Operations (Payroll/HR) is an integral, highly-visible role contributing to the overall success of the Growth team at ServiceTitan. This role will drive, manage, and optimize new growth initiatives that create immense value to our customers across the Payroll and HR landscape. This individual has a well-rounded background -- including strategic thinking and project management -- drawing key

Staff Engineer, Android

ServiceTitan
Greater LA Area
1 week ago
Ready to be a Titan? As a Staff Software Engineer, Android, you will be responsible for guiding the technical implementation for our next generation Android native mobile application(s). This is an exciting role for an extremely talented engineer to come in and develop key product differentiators by leveraging the full native power of our customers mobile devices. We build for perfection, use modern tools, have an amazing culture, and love to

Product Manager, Financials & Accounting

ServiceTitan
Greater LA Area
1 week ago
Ready to be a Titan? We solve real world problems in the home services industry. We are passionate about bringing innovative and delightful solutions to traditional problems and workflows. Our ambitious team of product managers, designers, and product marketers works closely with our thousands of users to help make their lives easier through technology. We embrace agile development and design thinking to ship hundreds of new features every month

Technical Writer

ServiceTitan
Greater LA Area
1 week ago
Technical writer - Job description (contractor)As a contract technical writer at ServiceTitan, you’ll be part of and represent the Documentation team across the Product org and beyond, supporting assigned product areas through engaging and effective content creation, including new-feature documentation, content updates, release notes and supporting help deliverables, and other customer-facing material. The Documentation team is composed of

Senior Manager, Social Media

ServiceTitan
Greater LA Area
1 week ago
Ready to be a Titan?   ServiceTitan is looking for a communications leader to build and operationalize a world-class social media strategy. Reporting into the Director of Communications, the Senior Manager of Social Media will be responsible for leading the strategic planning, direction and execution of ServiceTitan's end-to-end social media strategy. This individual will play a pivotal role in sharing the stories behind the people, customers

Customer Success Manager

ServiceTitan
Greater LA Area
1 week ago
As a Customer Success Manager, you will become an important member of the core team, influence the company's continued success, and help shape the future of the service industry. You will actively manage and develop a portfolio of home and commercial service companies and play a key role in ensuring company revenue. 

Senior Software Engineer

ServiceTitan
Greater LA Area
1 week ago
Ready to be a Titan? As a Senior Software Engineer will be part of the engineering team at ServiceTitan to help improve our products and build new ones. This is an exciting role for an engineer to come in and lead the major feature development in the rapidly growing startup. We build for perfection, use the most modern tools on Microsoft .NET platform, have an amazing culture, and love to solve complex problems. If you share the same values, you

Staff Engineer II

ServiceTitan
Greater LA Area
1 week ago
As a Staff Software Engineer will be part of the engineering team at ServiceTitan to help improve our products and build new ones. This is an exciting role for an engineer to come in and lead the major feature development in the rapidly growing startup. We build for perfection, use the most modern tools on Microsoft .NET platform, have an amazing culture, and love to solve complex problems. If you share the same values, you might find yourself in a perfect company.

Senior Billing Analyst

ServiceTitan
Greater LA Area
1 week ago
What You'll Do: Assist with ServiceTitan billing and accounts receivable, partnering cross-functionally across departments (Sales, Revenue Operations, Onboarding, Support, Success) to manage client accounts Manage various customer consolidation activities (amendments, mergers & acquisitions, etc.), including reviewing customer contracts, maintaining records, and updating customers’ accounts Oversee order activation for new customer contracts and

Sr. Manager, Financial Planning & Analysis

ServiceTitan
Greater LA Area
1 week ago
Sr. Manager, Financial Planning & Analysis   Ready to be a Titan? ServiceTitan is seeking an exceptional Senior Manager, Financial Planning and Analysis to join one of the fastest growing tech startups in Southern California, backed by the best VC firms in the SaaS space. This position will report to the Senior Director, FP&A and will enjoy a high level of executive visibility and impact to our rapidly-growing startup. The ideal candidate will

Talent Acquisition Coordinator (Contract)

ServiceTitan
Greater LA Area
1 week ago
Ready to be a Titan? Our People Operations team achieves this mission by recruiting the right talent, equipping them with the right resources to make an impact, and growing our Titans into the right career paths that best match their individual talents and interests. We are united in our passion and desire to unlock the extraordinary potential of every single person in our organization: so that we may lose, learn, and win as a team. Every day is

Sr. Financial Analyst, FP&A (Research and Development)

ServiceTitan
Greater LA Area
1 week ago
Ready to be a Titan? ServiceTitan is seeking an exceptional Sr. Financial Analyst, FP&A (R&D) to join one of the fastest-growing tech startups in Southern California, backed by the best VC firms in the SaaS space. This position will report to the Sr. Manager, FP&A and will enjoy a high level of executive visibility and impact to our rapidly-growing startup. The ideal candidate will have exceptional analytical and problem-solving skills, and have

Senior Tax Analyst

ServiceTitan
Remote
2 weeks ago
Ready to be a Titan? ServiceTitan is seeking a Senior Tax Analyst to join one of the fastest-growing tech startups in Southern California, backed by the best VC firms in the SaaS space. This position will report to the Indirect Tax Manager and will enjoy a high level of visibility and impact to our rapidly-growing startup. What You'll Do: Assist in the preparation of monthly, quarterly, and yearly indirect tax returns (sales and use tax, VAT,

Senior Salesforce DevOps Engineer

ServiceTitan
Remote
2 weeks ago
Ready to be a Titan? ServiceTitan is looking for a self-motivated Sr. Salesforce DevOps \ ProdOps Engineer who must have hands-on experience on the Salesforce Platform. You will apply your technical proficiency across different stages of the Software Development Life Cycle and production support. You will strategize to implement scalable solutions for CICD, optimization, monitoring release management and support the end to end release process to

Manager, Professional Service Operations

ServiceTitan
Remote
3 weeks ago
Ready to be a Titan? At ServiceTitan, we are on the path to building the Operating System of the Trades. We are looking for a Manager, Operations with strong leadership, communication, and critical thinking skills to be a big part of the always-exciting Professional Service Operations team. The Manager, Operations will play a key role in driving the efficiency and effectiveness of our customer onboarding, training and integration teams

Senior HRIS Analyst

ServiceTitan
Remote
3 weeks ago
Ready to be a Titan? Build a high-performing team. Our People Operations team achieves this mission by recruiting the right talent, equipping them with the right resources to make an impact, and growing our Titans into the right career paths that best match their individual talents and interests. We are united in our passion and desire to unlock the extraordinary potential of every single person in our organization: so that we may lose, learn,

Sourcer, Business Recruiting (Contract)

ServiceTitan
Greater LA Area
3 weeks ago
Ready to be a Titan?  We’re looking for a talented Sourcer (Contract) to join our extraordinary Talent Acquisition team as we build the first all-in-one software solution for contractors and accelerate our mission of bringing the best technology to the trades. In this role, you will partner closely with our talented Business Recruiting team with the objective of increasing the candidate pipeline by sourcing candidates, assessing qualifications

Senior Business System Analyst, Workday Financials (Revenue Management)

ServiceTitan
Greater LA Area
3 weeks ago
Ready to be a Titan? ServiceTitan's IT Enterprise application team is responsible for providing strategic direction and leadership on business technologies servicing internal customers in process improvement, implementation and application support. As part of strengthening the Enterprise Application team is seeking a talented Senior Business System Analyst with focus on Workday - Financials Revenue Management. This person will also be a part of

Senior Community Systems Manager

ServiceTitan
Remote
16 hours ago
Ready to be a Titan? The ServiceTitan Customer Experience department is looking for a Senior Community Systems Manager to join our growing team. This person will report to the Senior Customer Community Manager and have immediate impact on the ServiceTitan community platform administration, operations, and development projects. The Senior Community Systems Manager will own front-end management and administration of Khoros, Grazitti and Search