Who we are...

AvantStay delivers exceptional, unique stays for group travelers. The company has built a tech-enabled millennial hospitality brand to be the new standard for group experience. We are venture funded and growing rapidly in the explosive $100+ billion dollar STR industry.

What we are looking for...

An Owner Experience Manager, VIP Accounts who will be responsible for managing AvantStay’s high risk and high value accounts. The Owner Experience Manager, VIP Accounts will manage key property owner relationships, ensuring owner satisfaction, and swiftly navigating and resolving any challenges associated with those owners. They will have excellent communication, interpersonal and critical thinking skills in order to facilitate collaborative relationships in a fast-paced environment.

What you’ll do…

• Manage our high risk, high-value Estate accounts
• Develop and grow a relationship with the owners of AvantStay properties by proactively communicating and becoming the subject matter expert of those properties
• Act as the liaison between the owner and AvantStay’s internal departments
• Meet and maintain AvantStay standards and metrics related to owner satisfaction
• Manage a budget for your portfolio adhering to set annual costs, with the ability to perform a cost-benefit analysis
• Support your team with escalated guest and homeowner concerns by responding to emails, calls, and ticketsCollect data to measure and track success and optimize processes
• Partner and assist the Real Estate, Onboarding, and Operations teams when new units join the portfolio
• Establish and maintain open, collaborative relationships with fellow team members

What you’ll bring…

• 3-4 years experience in operations and stakeholder relationship management
• 2-4 years experience in financial analysis, reporting, and decision-making around financial impact
• 1-3 years experience in a client-facing role (required)
• Customer service experience (preferred)
• Experience in the real estate and/or hospitality industries preferred
• Bachelor’s Degree
• Outstanding negotiation and persuasion skills; passion for and ability to develop and execute negotiation strategies that minimize potential losses and benefit AvantStay’s financial performance
• Excellent verbal and written communication skills that allow you to build relationships and improve and expand upon strategic service offerings
• Creative thinking skills, with the ability to identify new and innovative opportunities
• Excellent self-management skills, and the ability to prioritize and deliver work to meet tight deadlines
• Experience leveraging cross-functional stakeholders in order to execute high-impact projects
• Proven quantitative abilities to decipher process improvement needs within a dataset
• The ability to take ownership in a fast-paced environment and deep dive into ambiguous problems
• Attention to detail and excellent organizational skills

Perks and Benefits...

• Salary: $75,000 + 15% Bonus + Equity
• Benefits and Unlimited Paid Time Off
• Team bonding and off-site events
• Complimentary and discount stays at AvantStay properties

When you join AvantStay… You’ll be doing work that matters alongside an experienced and dynamic team, transforming the way people travel and vacation. Your place within the colossal travel and real estate industries will leave you with a wealth of opportunities to feel both challenged to innovate and rewarded for your efforts. Of course, we will offer you pay and benefits, but we’re about more than that. AvantStay is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at AvantStay.

Equal Employment Opportunity...We're proud to be an equal opportunity employer- and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.

AvantStay, Inc. is a proud member of PledgeLA, an organization that believes that Los Angeles will become the most diverse and civically-engaged tech hub in the nation. Our members, tech companies and VC firms or accelerators based in Los Angeles, commit to increasing their level of community engagement and improving diversity, equity, and inclusion within their organization and investments.