Manager, Vendor Sales & Ops at Snap Inc.
Snap Inc. is a camera company. We believe that reinventing the camera represents our greatest opportunity to improve the way people live and communicate. Our products empower people to express themselves, live in the moment, learn about the world, and have fun together.
We’re looking for a Vendor Sales & Ops Manager to join Snap! As a member of our Scaled organization, you will be responsible for managing the Vendor Sales team and for the delivery of the Vendor Sales team on business goals. The Vendor Sales team at Snap is focused on activating and onboarding small and medium businesses at scale. Working from our Santa Monica office, you’ll collaborate with the Vendor team, Sales, CRM Engineering, Product and other Sales Operations team members to manage and deliver on our business goals.What you’ll do:
Manage, monitor and grow business performance of the vendor partner and develop strategies to meet/exceed business goals.
Design and implement optimized workflows and processes to enable the vendor team’s delivery on goals. Identify gaps and implement scalable solutions and/or test new initiatives with minimal oversight.
Evaluate and analyze vendor team performance on metrics that matter and work closely with the Vendor management team to drive process improvements and enhance operational efficiencies.
Build and manage relationships with the Vendor management team to represent the team’s investment needs and to assist in the contract and negotiations process, quota setting, and ongoing performance management.
Act as an advocate for your vendor and market internally, highlighting the key needs and driving strategic initiatives across functions (product, platform, narrative, etc.).
Partner closely with Sales Ops Strategy counterpart and other Sales stakeholders to define and execute operational solutions aligned to the needs of the team such as tooling improvements, training, marketing initiatives, and other growth initiatives.
Act as a liaison between the vendor team and relevant internal teams to bring in the vendor team’s inputs for a feedback loop with product, marketing, operations and overall global business management. Give voice to user/advertiser impacting issues.
Anticipate project risks, provide escalation management, negotiate with decision makers, and balance business needs versus technical constraints
Execute complex and time-critical projects through strategic and prioritized approach for resolution. Use data to influence decisions.
Ensure vendor teams are aligned with Snap security requirements, best practices, and KPIs
Help develop strategic global vendor strategy. Proactively identify and pursue opportunities for streamlined operations based on channel trends and market feedback.
Up to 30% travel
Deep knowledge of Salesforce CRM and customization, beyond standard “out-of-the-box” implementations.
Strong understanding of the data inputs required to track sales funnels and how to translate data into usable insights for sales managers and to better inform the overall sales strategy.
Strong project management experience, with an ability to evaluate and re-prioritize rapidly and deliver results against aggressive deadlines, as part of a team and/or as an individual contributor.
Ability to communicate effectively as a change agent, influencing leadership, product, marketing, and team members to take new actions and shift the daily behaviors of a team
Self-starter with strong collaboration skills and ability to multitask.
Ability to adapt to changing priorities and is comfortable with ambiguity.
7+ years of work experience including in technology sales and/or vendor management.
1+ years experience with customer acquisitions in a scaled business.
1+ years experience launching and driving adoption for org-wide changes to operational processes
Bachelor’s degree in a business or related field with an understanding of digital marketing and an emphasis on mobile
Experience working in the tech, media or digital advertising industry as an operations professional with a background in SMB sales and/or high-volume sales.
Expertise with Salesforce CRM (Sales Cloud, Einstein Analytics, Pardot)
Demonstrated proficiencies as a Sales Manager or Vendor Manager in a rapidly changing environment.
Excellent problem-solving, structuring, analyzing, and strategy skills with ability to translate analysis into actionable plans.
Demonstrated organizational, project management and execution skills with ability to own cross-functional projects.
Ability to promote partner growth and positively contribute to a team’s culture.
Track record of success when educating large sales teams on operational process
Experience developing growth initiatives, running experiments and developing conclusions based on data.
Experience partnering and delivering on projects working with a diverse set of contributors and stakeholders.
At Snap, we believe that having a team of diverse backgrounds and voices working together will enable us to create innovative products that improve the way people live and communicate. Snap is proud to be an equal opportunity employer, and committed to providing employment opportunities regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, pregnancy, childbirth and breastfeeding, age, sexual orientation, military or veteran status, or any other protected classification, in accordance with applicable federal, state, and local laws. If you have a disability or special need that requires accommodation, please don’t be shy and contact us at [email protected]
Our Benefits: Snap Inc. is its own community, so we’ve got your back! We do our best to make sure you and your loved ones have everything you need to be happy and healthy, on your own terms. Our benefits are built around your needs and include paid maternity & paternity leave, comprehensive medical coverage, emotional and mental health support programs, and compensation packages that let you share in Snap’s long-term success!