Snap Inc. is a camera company. We believe that reinventing the camera represents our greatest opportunity to improve the way people live and communicate. Our products empower people to express themselves, live in the moment, learn about the world, and have fun together.
Snapchat is the camera used by over 150 million people every day to Snap with family, watch Stories from friends, see events from around the world, and explore expertly curated content from top publishers. In short, we are a passionate team working hard to build the best platform in the world for communication and storytelling.
We’re looking for a Sales Operations Lead to join Team Snapchat! As part of our Revenue Programs team, you will focus on designing, operationalizing and analyzing advertiser incentive programs for North America as well as executing and improving processes related to inventory and yield management. Working from our New York, NY office, you will partner closely with Sales, Product, Marketing and Finance teams.
What you’ll do:
Evaluate complex business rules and pricing exceptions, providing thoughtful cost-benefit analysis under both short- and long-term horizons
Consult with front-line sales reps, managers and sales leaders to launch and refine high-impact revenue programs and advertiser incentives
Maintain responsiveness and quality of service, while also identifying opportunities to improve our efficiency.
Lead periodic reviews to analyze ROI of incentive programs and develop dashboards to regularly evaluate impact
Partner closely with internal and external auditors to ensure core processes remain in compliance with critical financial and operational controls
Be knowledgeable in market trends and the competitive landscape in order to shape compelling proposals
Cultivate strong working relationships with cross-functional partners—like Product, Customer Support, Finance, Legal and Public Policy—to evaluate requests or key business issues
Define and operationalize policies for reserving ad inventory in existing systems, in close partnership with Product
Knowledge, Skills & Abilities:
Best-in-class partnership skills with Sales and cross-functional teams, including an ability to work collaboratively, find solutions and challenge stakeholders respectfully
Proven ability to manage discussions across multiple stakeholders with different points of view and influence executives or team members to adopt recommendations or shift behaviors
Professional operations experience within an environment that has queues, high case volumes and a high degree of internal relationship management
Experience managing workflows to specific SLAs and leveraging related KPIs (like time to first touch, time to resolution, etc)
Command of digital advertising and yield management, ideally in an auction environment
Mindset to approach problems analytically, with structure and strong project management
Ability to drive results with ownership and adaptability in a fast-paced environment
Commitment to strengthening Sales processes with knowledge, creativity and empathy
Knowledge of Salesforce CRM and customization to support sales workflows
5+ years working in Sales Operations, Deal Desk, Yield Management, Sales, Management Consulting or other similar functions
2+ years experience within digital advertising, media or a related industry
Experience working in the technology, media and advertising space, specifically across digital/ mobile as well as different geographic markets
Experience designing new operational workflows as well as maintaining/optimizing existing workflows
Bachelor’s degree in business, economics, mathematics, engineering, finance or related field
Certification or practical experience with Salesforce CRM
Fluency with operational data, including TAT, CAC, LTV and ROI
Proficiency with advanced sheets/excel
At Snap, we believe that having a team of diverse backgrounds and voices working together will enable us to create innovative products that improve the way people live and communicate. Snap is proud to be an equal opportunity employer, and committed to providing employment opportunities regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, pregnancy, childbirth and breastfeeding, age, sexual orientation, military or veteran status, or any other protected classification, in accordance with applicable federal, state, and local laws. If you have a disability or special need that requires accommodation, please don’t be shy and contact us at [email protected]