THE COMPANY

Medely is the largest workforce management platform specializing in delivering healthcare professionals through an on demand marketplace. As an economic empowerment engine, Medely allows healthcare professionals instant access to high paying jobs with the freedom and flexibility to work when/where they want, while providing healthcare facilities access to the largest on-demand network of ready to work healthcare professionals.

We believe that empowering healthcare professionals will bring more open, efficient, and increasingly higher quality to patient care. We are a team of sharp, entrepreneurial individuals who are redefining the way healthcare staffing is done. We are currently looking for candidates to join our growing team who share our enthusiasm for tackling today’s toughest challenges in healthcare.

HIGHLIGHTS

- Founded in 2016 and having recently secured their Series C, Medely is facing explosive growth in a $3.65 trillion U.S. healthcare market ripe for tech disruption (Forbes, 2019).

- Medely’s staffing platform provides high quality, on-demand professionals to more than four thousand healthcare facilities in over 50 U.S. markets. Their network boasts over 90,000 selectively vetted and credentialed healthcare professionals including nurses, medical assistants, technicians, and specialists.

- Medely has consistently exceeded growth goals and is excited to continue the momentum in 2022!

Be part of our growing company by joining the Medely Customer Success Team!

The Customer Success Representative, will play a starring role helping to reach Medely’s goal of continually innovating, adapting to our rapid growth and providing best-in-class service levels. As we are a growing startup, your voice matters when it comes to process optimization and customer success best practices.

SHIFT SPECIFIC ROLE:

Monday - Friday

10am - 7pm PDT

11am - 8pm MDT

12pm - 9pm CDT

1pm - 10pm EDT

Please note: the schedule for the first 6 weeks will be:

Monday - Friday

9am - 6pm PDT

10am - 7pm MDT

11am - 8pm CDT

12pm - 9pm EDT

What you will do:

• Serve as the primary point of contact for the entire Medely user base to assist with topics such as but not limited to scheduling and booking jobs, profile updates, platform usage questions, and payment inquiries.
• Handle customer cases via live chat, email, and phone in compliance with SLAs without sacrificing customer satisfaction.
• Effectively educate Medely users on best practices.
• Bridge communication between the Medely customer base and internal departments such as the Software, Compliance, and Account Management teams.
• Address professional misconduct on the platform by escalating it to the Community team.
• Provide internal feedback and suggestions for process and product improvements.
• Verify Medely professionals’ credentials on an as-needed basis.

What we are seeking:

• Minimum 1 year experience in a customer support role or in a call center environment.
• Bachelor’s degree or equivalent work experience.
• Ability to effectively communicate both written and verbally.
• Ability to multitask while maintaining strict attention to detail.
• Expertise in problem-solving.
• Capacity to handle stressful situations and drive results under pressure and in the face of ambiguity.
• Professional friendliness and a positive attitude.
• Must have worked in a Mac environment with proficiency in web-based products and ability to learn new applications easily (will be using various computer applications/software).
• Typing speed of 65 WPM or higher.

In accordance with Colorado's Equal Pay for Equal Work Act, the expected compensation range for this role in Colorado is $22.00 to $24.00 per hour.

This position may be eligible for additional compensation and benefits including: equity, bonus, health benefits; flexible spending account; retirement benefits; life insurance; paid time off (including PTO, paid sick leave, medical leave, floating holidays and paid holidays); and parental leave and benefits. Actual compensation will be determined by experience and other factors permitted by law. Connecticut, Ohio, Rhode Island, Nevada, NYC, Maryland and Washington all have compensation laws typically requiring that the compensation is disclosed after the first round of interviews.

We are only able to consider US-based candidates at this time.

The preferred time zone is PST to MST.

WHY MEDELY: BENEFITS & PERKS

- Competitive Compensation: Based on experience and performance

- Long Term Incentives: 401k

- Healthcare Benefits: Full suite of benefits including medical, dental, and vision insurance

- Flexibility: We believe that work/life balance is important, so we offer three weeks of vacation and ten paid holidays

- Energetic team environment

- Purpose: Join a growing mission-oriented startup that is modernizing the healthcare industry on a national scale!

- Ownership: Drive meaningful business impact on a team that you’ll help build and define!

- Remote: Work in a digital environment with all the tools to achieve your work as though you were in the office!

We're an equal opportunity employer to all. We interview and hire applicants of all backgrounds, orientations, expressions, and identities.

Work location is flexible if approved by Medely.

Medely does not accept unsolicited resumes from agencies. We consider any resume (CV) or biography received from an agency or outside recruiter without prior approval from a member of the Medely Human Resources or Recruiting team to be unsolicited and gratuitous, and such submissions will not be recognized by Medely for purposes of “ownership” of the candidate. 

We are an E-Verify company.