THE COMPANY

Medely is the largest workforce management platform specializing in delivering healthcare professionals through an on demand marketplace. As an economic empowerment engine, Medely allows healthcare professionals instant access to high paying jobs with the freedom and flexibility to work when/where they want, while providing healthcare facilities access to the largest on-demand network of ready to work healthcare professionals.

We believe that empowering healthcare professionals will bring more open, efficient, and increasingly higher quality to patient care. We are a team of sharp, entrepreneurial individuals who are redefining the way healthcare staffing is done. We are currently looking for candidates to join our growing team who share our enthusiasm for tackling today’s toughest challenges in healthcare.

HIGHLIGHTS

- Founded in 2016 and having recently secured their Series C, Medely is facing explosive growth in a $3.65 trillion U.S. healthcare market ripe for tech disruption (Forbes, 2019).

- Medely’s staffing platform provides high quality, on-demand professionals to more than twenty four thousand healthcare facilities in over 50 U.S. markets. Their network boasts over 108,000 selectively vetted and credentialed healthcare professionals including nurses, medical assistants, technicians, and specialists.

- Medely has consistently exceeded growth goals and is excited to continue the momentum in 2022!

The Opportunity: As an Associate Account Manager, you will be responsible for existing SMB and Mid-Market clients to call on to build and grow by showing Medely’s services. The Associate Account Manager will be expected to proactively reach out to SMB customers in order to: guide customer success and strategy, conduct recurring business reviews, identify up-sell opportunities, and manage customer renewals.

The Associate Account Manager will uncover client needs and execute strategy to establish mutually beneficial long-term relationships. While acting as the main point of contact for a portfolio of clients, you will work collaboratively with our Sales, Support, Finance, and Clinical Marketplace Team.

What you will do:

• Own the overall post-launch relationship with Medely customers
• Increase customer platform usage and adoption
• Ensure customer retention and contract renewal
• Ensure customer satisfaction
• Up-sell and uncovering new revenue opportunities
• Develop, prepare, and nurture customers
• Work with customers to establish critical goals, key performance indicators and aid the customer in achieving their goals
• Manage customer escalations

What we are seeking:

• 1-2 years of sales or account management experience minimum
• Expertise of managing customer escalations, balancing customer expectations and negotiating successful resolutions
• Proven ability to manage multiple projects simultaneously while maintaining strict attention to detail
• Ability to interact with client teams at various levels of technical and non-technical depth
• Excellent verbal and written communication skills

In accordance with Colorado's Equal Pay for Equal Work Act, the expected base salary range for this role in Colorado is $50,000 - $55,000, annually.

This position may be eligible for additional compensation and benefits including: equity, bonus, health benefits; flexible spending account; retirement benefits; life insurance; paid time off (including PTO, paid sick leave, medical leave, floating holidays and paid holidays); and parental leave and benefits. Actual compensation will be determined by experience and other factors permitted by law Connecticut, Ohio, Rhode Island, Nevada, NYC, Maryland and Washington all have compensation laws typically requiring that the compensation is disclosed after the first round of interviews.

WHY MEDELY: BENEFITS & PERKS

- Competitive Compensation: Based on experience and performance

- Long Term Incentives: 401k

- Healthcare Benefits: Full suite of benefits including medical, dental, and vision insurance

- Flexibility: We believe that work/life balance is important, so we offer three weeks of Paid Time Off and nine paid holidays, and two personal holidays (employees starting in the second half of the year are given one floating holiday for the first year of employment).

- Energetic team environment

- Purpose: Join a growing mission-oriented startup that is modernizing the healthcare industry on a national scale!

- Ownership: Drive meaningful business impact on a team that you’ll help build and define!

- Remote: Work in a digital environment with all the tools to achieve your work as though you were in the office!

We're an equal opportunity employer to all. We interview and hire applicants of all backgrounds, orientations, expressions, and identities.

Work location is flexible if approved by Medely.

Medely does not accept unsolicited resumes from agencies. We consider any resume (CV) or biography received from an agency or outside recruiter without prior approval from a member of the Medely Human Resources or Recruiting team to be unsolicited and gratuitous, and such submissions will not be recognized by Medely for purposes of “ownership” of the candidate. 

We are an E-Verify company.