We accompany our customers every step of the way from the moment they partner with us to the end of their journey. We bring passion to what we do every day because what we do matters to real people. We share happy and sad moments with our customers, we laugh and cry with them, and we build relationships that go far beyond a business partnership. We are a group of ambitious, intelligent, hard-working, and fun people. If you are passionate about helping real hard working people, love technology, aren't afraid of a challenge or two, and have a desire to push yourself to your maximum potential, our CS team is where you belong.

Training Associate

Interested in being part of a growing team tasked with building cutting edge content & training customers in a growing company & industry? The ideal candidate for this role will work as a member of the Technical Product Training Team to deliver engaging training sessions to new and existing customers. Training Associates are the face of ServiceTitan, becoming Product Experts then delivering technical training programs via remote & on-site instructor-led training.

What you'll do

• Product Expert – Become an expert in our software & the home services industry so that training courses are highly “industry-relevant”
• Deliver exceptional training, transition management & coaching – Deliver engaging instructor-led training courses & webinars online via web conferencing.
• Work with Training Specialists to delivering courses during on-site training programs
• Adapt demos, examples & approaches to 1-on-1 training courses to focus on “best practices” for ServiceTitan users.
• Use training to guide customers through the transition to ServiceTitan
• Maintain Training Program materials – Assist other team members by maintaining webinar, live & on-site training materials.
• Other – Assist with special projects as assigned at the discretion of team management.

What you'll need

• Excellent communication skills (written & verbal), teamwork & people skills (personable, patient & good-humored)
• Excellent planning and organization skills to handle juggling multiple projects simultaneously in a fast-paced environment
• Ability to understand complex software and explain in simple terms to different audiences
• Ability to learn and utilize new technologies quickly to deliver exceptional training
• Eagerness to keep ServiceTitan (and our customers) on the cutting edge through new technologies & instructional approaches
• Bachelor’s degree from four-year college or university or equivalent combination of experience and education that enables performance for this position.
• Ability to work a variable schedule with willingness to travel 25%, increasing to 50% during the 4-month peak season.

Desired:

• Experience delivering training and/or customer service in a software or other startup company
• Demonstrated ability to learn and apply sound instructional techniques and technologies
• Ability to create supporting content (e.g. handouts & documentation) to support instructor-led training & certification courses

About ServiceTitan

ServiceTitan is a mobile, cloud-based software platform that helps home services companies streamline operations, improve customer service, and grow their business. ServiceTitan's end-to-end solution for the multi-billion dollar residential home services industry includes CRM, intelligent dispatch, custom reporting, marketing automation, mobile solution for field techs, and accounting integration with Intacct and QuickBooks. ServiceTitan brings a fully operational modern SaaS infrastructure to an industry traditionally underserved by software. ServiceTitan is the preferred software for hundreds of the world's most successful plumbing, HVAC, and electrical companies. For more information about ServiceTitan, visit www.ServiceTitan.com.

Los Angeles Business Journal Top 100 Fastest Growing Private Company for 2017 
Inc. 5000 – America’s Fastest Growing Companies 2017
Forbes - Next Billion-Dollar Startup List 2017