Tech Support Manager at Advertise Purple

| Santa Monica | Remote
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Job Description:

Advertise Purple, Inc. is the leading management agency in today’s fastest-growing digital marketing channel for e-commerce retailers: affiliate. With a $6 billion addressable market, estimated 20 million e-commerce stores positioned to be live by year’s end, our award-winning suite of technology and service tools are well positioned to serve the growing global demand.

A 2018, 2019, and 2020 recipient of Inc. Magazine’s ‘Best Workplace in the U.S.,*’ and ‘Top 50 Advertising & Marketing Agency in the U.S.,*’ we pride ourselves on delivering an unparalleled experience for both customers and employees.

The Tech Support Manager is responsible for facilitating and streamlining operation department workflow and client success. Area of support include: network maintenance, technical integration, program launch initiatives, and internal team support. This candidate will report directly to the Director of Technology while working side to side with entire operations department

Responsibilities include, but not limited to:

  • Full accountability for the organization and timely completion of ad-hoc tasks assigned by management.
  • Network updates and audits.
  • Link and program analysis.
  • Effective client and team communication.
  • Technical support for all internal and external questions.

Required Skills/Experience:

  • BA/BS degree from an accredited university.
  • 1-2 years of experience working in affiliate marketing, preferable network or relevant tech support experience is preferred.
  • Excellent in both written and verbal communications skills.
  • Relevant experience working with quantitative and analytical data management.
  • Track record of excellence in communication and team workflow management.
  • Basic knowledge of HTML and Javascript is required. 
  • Ability to work independently and be a self-starter.

Company Perks/ Benefits:

  • Benefits: Health, Dental, Vision, GENEROUS 401k match program.
  • Perks: UNLIMITED PAID VACATION, paid lunches (when in office), dog friendly, paid parking, expense & travel account, great location in Santa Monica near the beach.
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Technology we use

  • Product
  • Sales & Marketing
    • Google AnalyticsAnalytics
    • WordpressCMS

Location

Right now, our neighborhoods vary since we're working from home. But our headquarters are still in Santa Monica right off I-10 and the metro.

An Insider's view of Advertise Purple

How would you describe the company’s work-life balance?

Advertise Purple has created the ideal work-life balance. The unlimited PTO is essential because it allows us to be there during special or strenuous times in our lives. This company values your life outside of work and encourages a good work-life balance. We all step up as a family to help create the balance of work smart, play hard.

Devon

Executive Director of Accounts

What does your typical day look like?

The best part about working at Advertise Purple is the autonomy granted to schedule your day based off priorities. While I do not have a “typical day” because every day is so different, my daily priority as Senior Analyst is to ensure my team has all the resources they need to succeed. What I can invariably expect is a friendly work environment.

Trinity

Senior Analyst

How has your career grown since starting at the company?

Advertise Purple fosters an environment where I’ve learned to wear many hats. From Account Manager to Corporate Development Manager, Advertise Purple has helped me find a role that brings my strengths to the forefront. This opportunity is available to anyone that is willing to work smart, have a positive mindset, and be a team player.

Emily

Director of Corporate Development

What unique initiatives do you have that encourage innovation?

As Head of Operations, my focus is to facilitate the sharing of resources in order to remain innovative in the mutable e-commerce space. At Advertise Purple, we hold weekly round-tables in an open format where every new idea is explored and encouraged. From the top down, every member is a fair contributor and a key component to our team’s success.

Jonathan

Vice President of Finance & Operations

What does career growth look like on your team?

Advertise Purple has a rigorous training process to fast track new employees learning. From there, topic-specific info sessions and collaborative resources offer a wealth of information to access. Lastly, more senior employees and management are always available to share knowledge and advice.

Rowland

Account Director

What are Advertise Purple Perks + Benefits

Advertise Purple Benefits Overview

Advertise Purple truly cares for its employees and this is evident from the plethora of perks and benefits. From unlimited paid time off to catered lunches to above-average medical, dental, and vision insurance premiums, Advertise Purple has you covered.

Culture
Volunteer in local community
Advertise Purple participates in local volunteer activities such as Suits On The Sand.
Partners with Nonprofits
Friends outside of work
Eat lunch together
Open door policy
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Documented equal pay policy
Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Wellness Programs
Team workouts
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Match charitable contributions
Child Care & Parental Leave Benefits
Flexible Work Schedule
Remote Work Program
Vacation & Time Off Benefits
Unlimited Vacation Policy
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Pet Friendly
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Our tuition reimbursement plan offers an annual max of $20000 if pursuing a MBA at select universities.
Promote from within
Mentorship program
Paid industry certifications

Additional Perks + Benefits

As you can see, Advertise Purple dishes out the perks.

If you think you have what it takes to join the top advertising and marketing agency in the country, check out our current openings below.

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