What you’ll do: 

• Triage new inquiries across Zendesk and HubSpot to the Teams Relationship Management team
• Provide support to customers including: program details, lead qualification, returns and exchanges
• Assist customers via Teams support line (phone, email, text, etc.)
• Support Teams Relationship Managers to build draft orders
• Partner with Embroidery and Fulfillment teams to meet timelines
• Develop knowledge on top accounts and manage support related inquiries

Requirements: 

• At least 1 year of experience in a customer experience or customer service role
• Passion for helping customers
• Strong listening, problem-solving, and organizational skills
• Excellent verbal and written communication skills
• Ability to work under pressure in a fast-paced environment
• Proficiency in Microsoft Office
• Experience with reporting tools, CRM, and ecommerce processing 
• Zendesk and HubSpot knowledge a plus

Other must haves: 

• Proven work ethic and integrity
• Able to work with little supervision
• Positive attitude
• Desire to excel and grow with FIGS
• Entrepreneurial spirit and egoless nature

A little bit about us:

The $60 billion medical apparel industry is antiquated, highly fragmented and, until FIGS, was driven solely by low-cost providers offering a limited selection of poor quality products sold through third party distributors. FIGS is revolutionizing the medical apparel industry by creating the highest quality medical apparel in the world and by selling directly to medical professionals through our branded ecommerce site.

FIGS’ foundation is built on product quality, and we have a relentless focus on three key areas: fabric, fit and function. We developed our proprietary, performance-oriented fabric technology to meet the demands of the medical profession. FIGS’ Technical Collection fabric is wrinkle resistant, stain and liquid repellent, moisture-wicking, odor proof, lightweight, breathable and offers four-way stretch. Our designs are tailored, sophisticated and innovative, incorporating features such as yoga waistbands, smart storage (pockets, zippers, hidden pockets) and inspirational sayings inside each garment that appeal to modern healthcare professionals.

By offering a branded and customer-centric online shopping experience, we are changing how medical professionals buy their workwear. Through our website, social media, and participation in medical conferences and events, we have built a strong following within the medical community and a meaningful connection with our customers, which allows us to understand their needs and to ensure that FIGS is continuously improving and innovating.

FIGS’ Threads for Threads initiative is central to our mission. FIGS has donated scrubs to healthcare providers in need in over 35 countries.