We accompany our customers every step of the way from the moment they partner with us to the end of their journey. We bring passion to what we do every day because what we do matters to real people. We share happy and sad moments with our customers, we laugh and cry with them, and we build relationships that go far beyond a business partnership. We are a group of ambitious, intelligent, hard-working, and fun people. If you are passionate about helping real hard working people, love technology, aren't afraid of a challenge or two, and have a desire to push yourself to your maximum potential, our CS team is where you belong.

Customer Success Team Coordinator

ServiceTitan is seeking a Customer Success Team Coordinator to join our Customer Success Operations team. This position will report to the Sr. Manager of Customer Success Operations, and will thrive in a rapidly growing Customer Success Organization.This person will support the Customer Success function and its leadership with the planning, scheduling and monitoring internal meetings, travel, and events. Successful candidate will work closely with the operations team leadership to improve internal processes and procedures as it relates to all logistical challenges. The work will be extremely rewarding and impactful.

What you'll do: 

• Organization and scheduling of internal team meetings and offsites, including notes prep on both an ongoing and ad-hoc cadence
• Coordination of customer onsite visits, including the scheduling of relevant Customer Success team members required for the onsite and set Pre-visit meeting prep and agendas
• Ownership of onboarding and success team travel and availability calendars, as well as customer training team schedules
• Partner with enterprise sales on the delivery of enterprise contracts, RFPs, mutual NDAs, and purchase summary agreements to the onboarding team / management with action plans
• Work alongside enterprise onboarding and success on internal transitions of accounts with action plans
• Coordination of Internal employee training, post new employee orientation
• Own logistics of satellite office travel for internal team members
• Coordination of strategic accounts trade shows including the booking of travel, producing/ordering marketing collateral, ensuring booth/table display items are available and shipped
• Responsible for travel/lodging coordination and expense processing for senior leadership

What you'll need

• Associate’s or Bachelor’s degree required
• Proficient in G-Suite, and MS Office Suite
• Experience in Quip, Asana, or Evernote preferred
• 2+ years of relevant experience, ideally in team coordination, event management or office support
• Experience preferred in startup environment/SaaS/tech environment
• Ability to move quickly and make confident decisions
• High energy, enthusiasm and professionalism
• Excellent written communication and interpersonal skills with the ability to interact professionally and efficiently with internal and external partners
• Superior organizational skills and impeccable follow-through on tasks
• Outstanding problem solving and solution-orientation with genuine interest in Customer Success

About ServiceTitan

ServiceTitan is a mobile, cloud-based software platform that helps home services companies streamline operations, improve customer service, and grow their business. ServiceTitan's end-to-end solution for the multi-billion dollar residential home services industry includes CRM, intelligent dispatch, custom reporting, marketing automation, mobile solution for field techs, and accounting integration with Intacct and QuickBooks. ServiceTitan brings a fully operational modern SaaS infrastructure to an industry traditionally underserved by software. ServiceTitan is the preferred software for hundreds of the world's most successful plumbing, HVAC, and electrical companies. For more information about ServiceTitan, visit www.ServiceTitan.com.

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