Customer Success Manager, MidMarket

| Greater LA Area

We accompany our customers every step of the way from the moment they partner with us to the end of their journey. We are a group of ambitious, intelligent, hard-working, and fun people who are passionate about helping others. If you love technology, aren't afraid of a challenge or two, and have a desire to push yourself to your maximum potential, our CS team is where you belong.

Customer Success Manager, MidMarket

Mid-Market Customer Success Managers at ServiceTitan are exceptional project managers who partner closely with our customers from successful home service companies in the United States to ensure they realize the incredible value of our software. They are important members of the core team, influence the company's continued success, and help shape the future of the service industry. They actively manage and develop a portfolio of home services companies and play a key role in ensuring company revenue.

Responsibilities:

  • Develop a portfolio of 30-40+ mid-market customer accounts, all high-touch customers with complex needs
  • Build and maintain senior-level relationships with your customer accounts, creating a premium and high-caliber experience
  • Organize ServiceTitan customers into appropriate segments for up-selling and cross-selling opportunities
  • Analyze user engagement data, identify actionable insights, and proactively engage based on insights. Report regularly on KPIs.
  • Reach out to accounts to gather intelligence on how they are currently using our products and determine what features and services are the most/least valuable to their businesses.
  • Be a mentor and resource to new hires, and members of the non-Mid-Market Success Team
  • Coach customers on best practices
  • Identify areas for improvement in the customer experience, both in our product and processes

Requirements:

  • 3+ years of relevant experience managing multiple accounts with a proven track record of success OR 1+ years experience in the home services industry as a GM, Ops Manager, or similar role.
  • 4 year BA degree minimum
  • Self-starter that thrives in an entrepreneurial, fast-paced environment with the demonstrated capacity to lead, motivate and work well with others
  • Demonstrated ability for and interest in project management and analyzing data sets
  • Intelligent, quick thinking, and fast learning
  • Excellent problem-solver
  • Proven ability to multi-task and manage multiple projects at a time while paying strict attention to detail
  • Team player with strong communication and organizational skills, and an ability to “roll with the punches” while still having fun at work
  • Familiarity with SaaS business models, Gainsight, Mavenlink a plus

About ServiceTitan


ServiceTitan is a mobile, cloud-based software platform that helps home service companies streamline operations, improve customer service, and grow their business. ServiceTitan’s end-to-end solution for the multi-billion dollar residential home service industry includes CRM, intelligent dispatch, comprehensive reporting, Marketing management tools, mobile connectivity for field techs, and Quickbooks integration. ServiceTitan brings a fully operational modern SaaS infrastructure to an industry traditionally underserved by software. ServiceTitan is here to champion the people in home services. ServiceTitan helps them provide a wonderful customer experience, improve sales and more easily manage their business.

This is a great opportunity to be a part of a start-up that is already successful, yet early enough to offer its team members significant growth and equity opportunities. We have a proven product, brand-name customers, significant revenue and growth, and are backed by Bessemer Venture Partners, the leading investors in cloud software.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • C#Languages
    • MySQLDatabases
    • AsanaManagement
    • JIRAManagement
    • HubSpotCRM
    • SalesforceCRM
    • MailChimpEmail

Location

Our neighborhood is considered a "crossroads" and "gateway" city. We have suburban life on one side and city life on the other.
801 N Brand Blvd #700, Glendale, CA 91203

Insider's spotlight

How do you collaborate with other teams in the company?

I usually prefer communicating and collaborating via slack or emails, but if I am looking for a rapid solution then I would walk over to them.

Dave Avetikyan

Data Engineer

What are some things you learned at the company?

I've been part of teams throughout my career, but here at ServiceTitan I've had a chance to collaborate in full with my colleagues. I've also learned new things about being accountable to your teammates, the power that transparency has in keeping teams together, and the benefits of being open and candid.

Jason Mulero

Learning & Development Specialist

What are ServiceTitan Inc. Perks + Benefits

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
ServiceTitan's dental plan covers 100% of the cost for preventative care
Vision Benefits
ServiceTitan's vision plan covers 100% of the cost for preventative care
Health Insurance Benefits
ServiceTitan's incredibly generous health plan covers 100% of the cost and 80% for dependents.
Life Insurance
Pet Insurance
ServiceTitan offers Pet Insurance to our Titan pets.
Wellness Programs
ServiceTitan partnered with Fitspot to bring onsite massages and exercise activities to the office
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Perks & Discounts
Casual Dress
Company Outings
Aside from our annual summer picnic and holiday party, we always make time to have happy hour with the team. In addition, we value team building, so we often take team offsites.
Free Daily Meals
ServiceTitan offers free lunches everyday and a fully stocked pantry with La Croix and your favorite cereals!
Game Room
Stocked Kitchen
Happy Hours
Parking

Additional Perks + Benefits

We really listen to the feedback of our employees and want to make sure that each perk is thought out and mindful for everyone.

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