Who We Are:  

Omaze raises funds and awareness for charities by offering the chance to win once-in-a-lifetime experiences and dream-come-true prizes. We've offered everything from a double date with John Krasinski and Emily Blunt, to a walk-on role in Star Wars, to a brand new customized Mercedes Benz sprinter van. We've given over $130M to charities around the world, from donors in 180 countries. Our vision is to be the first for-profit company to give $1B to charity in a single year, and we’re building our team of dedicated and passionate people to help us get there. That’s where you come in!

Who We’re Seeking:

Omaze is looking for a Customer Experience Advocate to handle inbound questions from customers at all points of the customer cycle. We are looking for someone who is dedicated to ensuring that customers have a great experience. You understand and care about satisfying customers, and have the communication skills, creativity, and problem-solving abilities to convert challenges into positive experiences.

• Key Responsibilities:

• Quickly become familiar with the brand voice, software platforms and common customer service issues
• Respond to Omaze entrants in order to resolve issues regarding transactions
• Work with a team of amazing Customer Experience Advocates to make recommendations to provide a better experience for all customers.
• Our Ideal Candidate:
• You have at least 1 year experience in customer service.
• You handle customer interactions with empathy and treat each interaction as if it was the first time someone has reached out to Omaze
• You have excellent written and oral communication skills
• You thrive on solving complex issues
• You’re able to adapt quickly to change
• You enjoy being detailed focused and well organized
• You’re comfortable managing up, asking questions, learning from mistakes, being collaborative in a remote environment, and willing to help lay the foundation of a new team
• You spread joy and understand the impact of the ripple effect
• You love people, and are excited to work with a diverse group of partners, and thrive in a fast-paced, dynamic environment
• You are passionate about creating impact
• You must be able to work nights and weekends
• You’re available during holidays
• You have experience with ZenDesk and Shopify Admin (not required)