Customer Adoption Representative

| Greater LA Area | Hybrid
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We formulate, build, launch and run new ServiceTitan business lines. The team at Platform & Payments is integral to the success of ServiceTitan’s valued customers, as we enable process improvement through technology integrations with key ServiceTitan partners. We build cutting edge solutions in Financial Technology (FinTech), Internet of Things (IoT), etc. to empower contractors to take the next leap forward in streamlining technician interactions with the homeowner. Think of us as a start-up within a start-up. We are extremely ambitious in expanding revenue and contributing to the overall company growth. We are looking for talented and passionate future Titans that are entrepreneurial, love technology and want to help our customers maximize their potential.

Customer Adoption Representative 

The ServiceTitan Platform team is looking for a go-getter to help drive adoption of add-on features and products, such as ServiceTitan Payments, Integrated Financing, as well as future opportunities. The primary responsibility for this role is to engage existing customers, explain the high-level value of our platform features, and help our customers understand the benefits of our products.

What you’ll do:

  • Build a strong sales pipeline by engaging existing customers, demonstrating value of add-on products, and booking overview calls/demonstrations for Platform Account Executives
  • Conduct high volume engagement through outbound calls (40-60/day) and emails
  • Strategically craft honest relationships and genuine rapport with customers
  • Drive customers to discover unmet needs or pain points and how we can deliver extraordinary value and remediate those pain points
  • Work closely and collaboratively with Platform Account Executives to develop and implement appropriate communication plans
  • Log and maintain all activity in Google Sheets/Salesforce.com
  • Assist with coaching and supervision of new colleagues on sales best practices and techniques
  • Assist with weekly reporting on active campaigns and any ad-hoc requests
  • Act as a liaison for customers and other internal teams, e.g. Payments Team, Customer Success, Support, etc.

What you’ll need:

  • 1-3 years of experience in Sales or Customer Success (in a cross-sell or up-sell capacity)
  • Strong interpersonal skills and friendly professional demeanor on the phone
  • Ability to handle objections and articulate value proposition of add-on products with any level of detail or brevity
  • Tenacious work ethic with a desire to be a top performer
  • Resourcefulness and adaptability to new responsibilities in a fast-paced work environment
  • High level of social intelligence, passion, ambition, and a team-player mentality
  • Willingness to start around 7:30am PT

About ServiceTitan

ServiceTitan is a mobile, cloud-based software platform that helps home services companies streamline operations, improve customer service, and grow their business. ServiceTitan's end-to-end solution for the multi-billion dollar residential home services industry includes CRM, intelligent dispatch, custom reporting, marketing automation, mobile solution for field techs, and accounting integration with Intacct and QuickBooks. ServiceTitan brings a fully operational modern SaaS infrastructure to an industry traditionally underserved by software. ServiceTitan is the preferred software for hundreds of the world's most successful plumbing, HVAC, and electrical companies. For more information about ServiceTitan, visit www.ServiceTitan.com.

Los Angeles Business Journal Best Places to Work, 2018
Los Angeles Business Journal Top 100 Fastest Growing Private Company, 2018
Deloitte Fast 500, 2018
Inc 5000 - Best Workplaces, 2018
Inc. 5000 – America’s Fastest Growing Companies, 2018
Glassdoor/Battery Ventures Highest Rated Cloud Computing Companies, 2018
Mogul Top 1000 Companies Worldwide for Millennial Women 2018
Forbes - Next Billion-Dollar Startup List, 2017

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Location

Our office is located in a buzzy, vibrant neighborhood with access to great restaurants and bars. Think small-town vibe with big-city amenities.

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