Sr. Director, Rewards

| Greater LA Area

Our People Operations team achieves ServiceTitan's mission by recruiting the right talent, equipping them with the right resources to make an impact, and growing our Titans into the right career paths that best match their individual talents and interests. We are united in our passion and desire to unlock the extraordinary potential of every single person in our organization: so that we may lose, learn, and win as a team. Every day is an opportunity for change; and for our People Operations team, it is an opportunity to make a positive difference in the employee lives we touch.

ServiceTitan is looking for a Total Rewards leader to provide leadership and direction to areas of compensation & benefits. This person will own direct design, development, recommendation and implementation of total compensation programs which control costs, are market competitive, and improve efficiency to attract and retain qualified employees. They will develop a total rewards strategy and ensure alignment with business needs, strategies, and imperatives. This leader will also ensure compensation and benefits programs are in compliance with applicable state and federal regulations, including for public listing (IPO).

As our Sr. Director, Rewards, you will: 

  • DEVELOP AND IMPLEMENT COMPENSATION SYSTEMS AND PROGRAMS
    • Develop total compensation practices and programs to attract and retain talent and support business and market needs of a high growth technology start-up
    • Act as an internal consultant (primarily the Business Partner & Talent Acquisition teams) on all compensation practices; identify emerging workforce issues related to compensation and benefit practices and develop innovative solutions
    • Make our compensation practices a weapon, not a weakness; clear philosophy, crisp communication, flawless execution
    • Maintain & update our job catalog
    • Advise management and HR Leaders on compensation actions for employees including the annual merit increase budget and out-of-cycle increases
    • Recommend and implement special compensation programs/reward and recognition programs or incentive systems, including the existing sales commission plan 
  • IMPLEMENT BENEFITS SYSTEMS AND PROGRAMS
    • Create a kick-ass benefits platform that supports the whole Titan and ensure an inclusive work environment that is clearly communicated & understood, regardless of their location
    • Streamline programs & administration to ensure scalability & efficient “true cost of ownership”
    • Monitor benefits usage and trends and recommend plan changes as appropriate to ensure the benefits programs are competitive, cost effective and perceived as valuable to employees
    • Manage 401(k) program, including vendor management, annual reviews, employee communications & contributions
  • DRIVE IPO PREPAREDNESS
    • Create/update all documents, processes, & practices required for IPO filing
    • Build for international scale

To be successful in this role, you'll need: 

  • 10+ years of progressive leadership roles within Human Resources and/or FP&A
  • BA or BS degree required
  • IPO Experience required
  • Direct experience in designing and implementing compensation plans and benefits programs
  • Extensive compensation and benefits plan technical experience, as well as tax, legal compliance, & other regulatory knowledge in the United States
  • Collaboration skills; ability to work effectively on a team
  • High professional standards regarding confidentiality and quality of work
  • Demonstrated success with major cross-functional, cross-geographic project teams, program implementations and/or systems implementations or integrations
  • Strong interpersonal skills, including the ability to regularly engage with and influence at all levels including executive staff, Board of Directors and other internal and external constituents
  • Strong analytical skills and ability to communicate effectively, orally and in writing 

You'll stand out with a(n):

  • MBA or Masters degree in human resources or a related field
  • Human Resources experience in the technology industry
  • International Rewards management or exposure
  • Public & private company experience

Why ServiceTitan?

Company Culture

We are proud of the ServiceTitan culture - it brings together brilliant, genuine and driven individuals in an atmosphere that is positive and inclusive. Check out our culture for yourself:

http://instagram.com/goservicetitan | https://www.themuse.com/profiles/servicetitan | https://www.builtinla.com/company/servicetitan-inc

About ServiceTitan

ServiceTitan is a mobile, cloud-based software platform that helps home services companies streamline operations, improve customer service, and grow their business. ServiceTitan's end-to-end solution for the multi-billion dollar residential home services industry includes CRM, intelligent dispatch, custom reporting, marketing automation, mobile solution for field techs, and accounting integration with Intacct and QuickBooks. ServiceTitan brings a fully operational modern SaaS infrastructure to an industry traditionally underserved by software. ServiceTitan is the preferred software for hundreds of the world's most successful plumbing, HVAC, and electrical companies. For more information about ServiceTitan, visit www.ServiceTitan.com.

Inc 5000 - Best Places to Work, 2019
Los Angeles Business Journal Best Places to Work, 2018
Los Angeles Business Journal Top 100 Fastest Growing Private Company, 2018
Deloitte Fast 500, 2018
Inc 5000 - Best Places to Work, 2019
Inc. 5000 – America’s Fastest Growing Companies, 2018
Glassdoor/Battery Ventures Highest Rated Cloud Computing Companies, 2018
Mogul Top 1000 Companies Worldwide for Millennial Women 2018
Forbes - Next Billion-Dollar Startup List, 2017

Equal Opportunity Employer

ServiceTitan does not discriminate against employees based on race, color, religion, sex, national origin, gender identity, age, disability, or genetic information. At ServiceTitan, our mission is to help our Titans and customers achieve the extraordinary. We are an equal opportunity employer and we celebrate the diversity that each Titan brings to the table. We believe that the convergence of fresh, unique perspectives and experiences from all walks of life is what makes our product and culture so great — and there's always room for more. 

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • C#Languages
    • MySQLDatabases
    • AsanaManagement
    • JIRAManagement
    • HubSpotCRM
    • SalesforceCRM
    • MailChimpEmail

Location

Our neighborhood is considered a "crossroads" and "gateway" city. We have suburban life on one side and city life on the other.

An Insider's view of ServiceTitan Inc.

How do you collaborate with other teams in the company?

I usually prefer communicating and collaborating via slack or emails, but if I am looking for a rapid solution then I would walk over to them.

Dave Avetikyan

Data Engineer

What are some things you learned at the company?

I've been part of teams throughout my career, but here at ServiceTitan I've had a chance to collaborate in full with my colleagues. I've also learned new things about being accountable to your teammates, the power that transparency has in keeping teams together, and the benefits of being open and candid.

Jason Mulero

Senior Learning & Development Specialist

What makes someone successful on your team?

Empathy, determination, and resourcefulness!

You're the main point of contact for a complex, detail-oriented implementation schedule that has concurrent timelines and moving parts. You need to be cool and collected in the face of high-stress situations, all while delivering an excellent customer experience.

Kathy Chang Sercu

Sr. Manager, Enterprise Implementation

What are ServiceTitan Inc. Perks + Benefits

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
ServiceTitan's dental plan covers 100% of the cost for preventative care
Vision Benefits
ServiceTitan's vision plan covers 100% of the cost for preventative care
Health Insurance Benefits
ServiceTitan's incredibly generous health plan covers 100% of the cost and 80% for dependents.
Life Insurance
Pet Insurance
ServiceTitan offers Pet Insurance to our Titan pets.
Wellness Programs
ServiceTitan partnered with Fitspot to bring onsite massages and exercise activities to the office
Retirement & Stock Options Benefits
401(K)
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Perks & Discounts
Casual Dress
Company Outings
Aside from our annual summer picnic and holiday party, we always make time to have happy hour with the team. In addition, we value team building, so we often take team offsites.
Free Daily Meals
ServiceTitan offers free lunches everyday and a fully stocked pantry with La Croix and your favorite cereals!
Game Room
Stocked Kitchen
Happy Hours
Parking
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Diversity Program

Additional Perks + Benefits

We really listen to the feedback of our employees and want to make sure that each perk is thought out and mindful for everyone.

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