ServiceTitan’s talent is the foundation and driver of our success. The PeopleOps mission is to enable extraordinary Titans (our employees). You will develop programs & processes to develop and deploy our talent so that Titans can grow their careers, find greater opportunities within the organization, and fuel our talent engine. You will lead core talent programs and invent, improve, and implement global talent tools, frameworks, and programs in the areas of performance, talent, internal mobility, and succession management. 

As our Program Manager, Talent Management, you will: 

• Design and continually implement a program to enable employee performance, including tools to ensure employees know what to work on and how they are doing.
• Develop a framework to measure the effectiveness and performance of cross-functional project teams.
• Monitor and evaluate trends on the future of job and work design and measuring performance to guide internal program improvements.
• Design and continually improve a program to assess and identify internal talent with significant potential to increase their future value and contribution.
• Develop and implement global talent and succession processes that close talent gaps, and increase readiness throughout key talent pipelines and critical roles.
• Influence leaders across the organization to adopt and execute talent programs and ensure programs create organizational value and lift.
• Oversee change management, communications and training to educate the leaders, managers and employees on all performance, talent & succession tools.
• Partner with other members of the Employee Experience team to incorporate programs and tools into a broader integrated talent management system.
• Performs all other duties as assigned.

To be successful in this role, you'll need: 

• 5+ years of experience in performance and talent management or related functions with a demonstrated ability in creating and executing innovative solutions and frameworks
• Demonstrated thought leadership in creating and executing practical programs that provide organizational lift
• Ability to lead through influence; demonstrated capability to influence ideas and commit leadership and the organization to action
• Excellent critical thinking skills; able to see the broad implication of choices and use data to make effective judgements
• High degree of openness to change; not bound by convention when solving problems or finding new and better ways of doing things.
• Exhibits a growth mindset; open to coaching and feedback from others demonstrates a strong desire to continually learn and improve his/her skills and actions.

Why ServiceTitan?

1. Work/Life Balance: flexible work schedule, flexible PTO, parental leave 
2. Health & Wellness: company-paid medical/visual/dental insurance, 401(k) retirement plan with company match, lunch provided everyday, fully-stocked kitchens, weekly meditation, wellness rooms, discount on Classpass
3. Enrichment: professional development workshops, diversity charter groups, an orientation program, career pathing opportunities

Equal Opportunity Employer

ServiceTitan does not discriminate against employees based on race, color, religion, sex, national origin, gender identity, age, disability, or genetic information. At ServiceTitan, our mission is to help our Titans and customers achieve the extraordinary. We are an equal opportunity employer and we celebrate the diversity that each Titan brings to the table. We believe that the convergence of fresh, unique perspectives and experiences from all walks of life is what makes our product and culture so great — and there's always room for more. 

Life at ServiceTitan 

http://instagram.com/goservicetitan | https://www.themuse.com/profiles/servicetitan | https://www.builtinla.com/company/servicetitan-inc

About ServiceTitan

ServiceTitan is a mobile, cloud-based software platform that helps home services companies streamline operations, improve customer service, and grow their business. ServiceTitan's end-to-end solution for the multi-billion dollar residential home services industry includes CRM, intelligent dispatch, custom reporting, marketing automation, mobile solution for field techs, and accounting integration with Intacct and QuickBooks. ServiceTitan brings a fully operational modern SaaS infrastructure to an industry traditionally underserved by software. ServiceTitan is the preferred software for hundreds of the world's most successful plumbing, HVAC, and electrical companies. For more information about ServiceTitan, visit www.ServiceTitan.com.

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