Our People Team is key to the growth of GOAT Group as the company continues to expand globally. Through our innovative programs and data-driven strategies, the company is committed to building a culture that is inclusive, cooperative and motivating. As a member of this team, you will play an indispensable part in our company's future by matching talent to the right roles as well as cultivating an environment in which all of our employees – across our warehouses, Flight Club retail stores and corporate teams – are able to thrive.

GOAT Group is seeking a Senior Manager, Global People Operations who will play a pivotal part in building and scaling the People Operations function.

Our People and Workplace Experience team is key to the growth of GOAT Group as the company continues to expand globally. Through our innovative programs and data-driven strategies, the company is committed to building a culture that is inclusive, cooperative and motivating. As a member of this team, you will play an indispensable part in our company's future by cultivating an environment in which all of our employees – across our warehouses, Flight Club retail stores and corporate teams – are able to thrive.

In this role you will:

• Lead the People Operations team, which includes overseeing and scaling the day-to-day operations, prioritizing workload among the team, and offering guidance around resolving inquiries/challenges that arise
• Be responsible for developing efficiencies within processes, workflows, and procedures related to the operational effectiveness of people transitions; you will partner with HRBP’s, Payroll, Benefits, IT and others to ensure continuity and successful delivery of operational services
• Help build the infrastructure for an HR help desk; define and improve how quickly and accurately we address all questions that come to the People team, ensuring empathy in all responses
• Document all People Operations related processes and maintain process overview records for both internal (within People Team) and external utilization 
• Partner with cross functional teams and the Sr. Program Manager on the People Operations team to create & maintain end-to-end onboarding processes for multiple employee types and global locations
• Partner closely with the HR Systems team on building out system configurations, managing settings, business process enhancements, troubleshooting issues, and ensuring overall data quality and integrity
• Develop and deploy training and communications plans to support the launch of new system capabilities or features
• Partner with Legal to facilitate and communicate HR policies & handbook, updates, and changes in accordance with company objectives and federal/state legal requirements
• Ensure legal compliances with local labor laws and HR best practices, including but not limited to I-9’s, EEOC filings, Anti-Harassment Training, Background Checks, and Worker’s Compensation
• Manage compliance-related training such as harassment prevention and timekeeping policies; oversee rollout across multiple employee types (i.e. retail, warehouse, and corporate)
• Support the career development for members of the People Operations team
• Assist with other duties and projects as assigned

We are looking for:

• 10+ years of experience in HR/People Operations
• A proven leader and great team player with a collaborative mindset towards the team
• Prior experience supporting and building a scalable infrastructure with a strong interest in the employee onboarding experience
• Experience in leading and supporting department-specific and org-wide strategic initiatives, soliciting buy-in, partnering with cross-functional partners and driving scalable solutions
• Excellent organizational skills and the ability to manage multiple projects/assignments simultaneously
• Thorough knowledge of federal, state, and local employment laws
• Proven ability to calmly and effectively work through ambiguity and competing priorities
• Strong background in HR Systems. Experience with UKG HRIS system is a plus

GOAT is the global platform for the greatest products from the past, present and future. Since its founding in 2015, GOAT has become the leading and most trusted sneaker marketplace in the world. Through its unique positioning between the primary and resale markets, the company offers styles across various time periods on its digital platforms and in its retail locations, while delivering products to over 30 million members across 170 countries.

The company is backed by strategic investor Foot Locker, Inc. as well as some of the leading names in venture capital including D1 Capital Partners, Accel, Andreessen Horowitz, Index Ventures, Matrix Partners, Upfront Ventures, Webb Investment Network and Y Combinator.

We encourage you to apply even if you feel unsure about whether you meet every single requirement. We look for people who are passionate about what we do, not just those who check off all the boxes.

GOAT Group will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, if applicable. If you are a California resident, please review our California Privacy Rights Notice for Job Applicants.