ServiceTitan’s Payroll Solutions Manager serves as the expert and point of contact for all things payroll, advising our internal Product teams and our customers on payroll policies, processes, and best practices. S/he will serve as a trusted advisor in shaping the future of impactful payroll products for our end customers, and in helping our customers be successful in implementing them. We are looking for a candidate who has deep payroll expertise, a strategic mindset, excellent communication skills, and an obsession for customer success.

As our Payroll Solutions Manager, you will:

• Provide expertise and recommendations on payroll processes, policies, and best practices across the United States
• Collaborate with x-functional teams including Product and Engineering towards designing and building requirements for payroll functionality
• Provide strategic direction to the Product team on payroll features that can best deliver value to our customers
• Contribute towards defining the customer facing onboarding and support processes for all payroll related products in ServiceTitan
• Lead customer engagement to uncover insights on current customer payroll practices and pain points
• Support our customers as they onboard onto and operate ServiceTitan payroll features
• Enable other ServiceTitan team members to best enable customers to use ServiceTitan payroll products 

To be successful in this role, you'll need: 

• 10+ years of experience as a payroll specialist and/or building/implementing payroll related systems
• Bachelor's Degree or equivalent experience preferred
• Deep familiarity with payroll administration, payroll audit, and the application of best practice payroll processes including:
• Employee onboarding and withholding setup
• Benefit deductions, garnishments, and funds remittance
• PTO accrual and consumption
• Overtime compliance (FSLA, California, and all others)
• Exemplary verbal and written communication skills to facilitate daily interaction with customers
• Ability to think both strategically and tactically to operationalize best practices in payroll
• Understanding of technology and software platforms, hands on experience operating best practice payroll systems
• Ability to build strong relationships internally and externally, and work effectively cross-functionally
• Results-driven, detail-oriented, and organized self-starter

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