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Learning & Development Coordinator

| Greater LA Area

Build a high-performing team. Our People Operations team achieves this mission by recruiting the right talent, equipping them with the right resources to make an impact, and growing our Titans into the right career paths that best match their individual talents and interests. We are united in our passion and desire to unlock the extraordinary potential of every single person in our organization: so that we may lose, learn, and win as a team. Every day is an opportunity for change; and for our People Operations team - it is an opportunity to make a positive difference in the employee lives we touch.

Learning & Development Coordinator

The Learning & Development Coordinator role partners with the Learning and Development, Real Estate and Workplace Services, and Systems Administration teams to coordinate and support new employee onboarding and ongoing learning and development.

The ideal candidate will possess a can do attitude with a focus on attention to detail and quality and the ability to get things done in a fast-paced environment. Candidate will work with a variety of stakeholders and new employees to ensure an excellent onboarding and overall learning experience at ServiceTitan. *This is an entry-level role*

What You'll Do

Training Administration, Coordination & Support:

  • Responsible for the coordination of new titan orientation, employee and management training programs.
  • Administers a recordkeeping system to track employee training participation and progress
  • Assists in other administrative and budgeting tasks associated with training programs.
  • Coordinates and tracks participation in outside training activities
  • Manages marketing and communications related to training
  • Recommends improvements or new programs
  • Contacts attendees and department representatives about training programs
  • Schedules the appropriate classroom and prepares the physical setup, including any audiovisual equipment.
  • Prepares and distributes training aids such as instructional material, handouts, evaluation forms and visual aids.
  • Act as a point-of-contact for training vendors and participants.
  • May coordinate or administer skill or competency assessments, and other specialized training or development programs for employees.

Additional Administration Support as needed):

  • Support on-boarding process including new email and systems accounts provisioning + technical support, workstations setup and welcome materials.
  • Provide cross-functional administrative support for People Operations and Strategy teams.
  • Other duties as assigned.

What You'll Need

  • 1-2 years of related experience
  • Knowledge of Google Suite
  • Excellent organizational and multitasking ability
  • Outstanding written and verbal communication skills
  • Ability to work cross-functionally effectively
  • Strong attention to detail with consistent high quality of work
  • Working knowledge of databases and Learning Management Systems (LMS) is a plus
  • BS/BA preferred 

About ServiceTitan

ServiceTitan is a mobile, cloud-based software platform that helps home services companies streamline operations, improve customer service, and grow their business. ServiceTitan's end-to-end solution for the multi-billion dollar residential home services industry includes CRM, intelligent dispatch, custom reporting, marketing automation, mobile solution for field techs, and accounting integration with Intacct and QuickBooks. ServiceTitan brings a fully operational modern SaaS infrastructure to an industry traditionally underserved by software. ServiceTitan is the preferred software for hundreds of the world's most successful plumbing, HVAC, and electrical companies. For more information about ServiceTitan, visit www.ServiceTitan.com.

Los Angeles Business Journal Best Places to Work 2018
Inc 5000 Best Workplaces 2018
Inc 5000 America’s Fastest Growing Companies 2018
Mogul Top 1000 Companies Worldwide for Millennial Women 2018
Glassdoor/Battery Ventures Cloud Computing Companies 2018
Forbes Next Billion Dollar Startup 2017

Read Full Job Description

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • C#Languages
    • MySQLDatabases
    • AsanaManagement
    • JIRAManagement
    • HubSpotCRM
    • SalesforceCRM
    • MailChimpEmail

Location

Our neighborhood is considered a "crossroads" and "gateway" city. We have suburban life on one side and city life on the other.

An Insider's view of ServiceTitan Inc.

How do you collaborate with other teams in the company?

I usually prefer communicating and collaborating via slack or emails, but if I am looking for a rapid solution then I would walk over to them.

Dave Avetikyan

Data Engineer

What are some things you learned at the company?

I've been part of teams throughout my career, but here at ServiceTitan I've had a chance to collaborate in full with my colleagues. I've also learned new things about being accountable to your teammates, the power that transparency has in keeping teams together, and the benefits of being open and candid.

Jason Mulero

Senior Learning & Development Specialist

What makes someone successful on your team?

Empathy, determination, and resourcefulness!

You're the main point of contact for a complex, detail-oriented implementation schedule that has concurrent timelines and moving parts. You need to be cool and collected in the face of high-stress situations, all while delivering an excellent customer experience.

Kathy Chang Sercu

Sr. Manager, Enterprise Implementation

What are ServiceTitan Inc. Perks + Benefits

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
ServiceTitan's dental plan covers 100% of the cost for preventative care
Vision Benefits
ServiceTitan's vision plan covers 100% of the cost for preventative care
Health Insurance Benefits
ServiceTitan's incredibly generous health plan covers 100% of the cost and 80% for dependents.
Life Insurance
Pet Insurance
ServiceTitan offers Pet Insurance to our Titan pets.
Wellness Programs
ServiceTitan partnered with Fitspot to bring onsite massages and exercise activities to the office
Retirement & Stock Options Benefits
401(K)
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Perks & Discounts
Casual Dress
Company Outings
Aside from our annual summer picnic and holiday party, we always make time to have happy hour with the team. In addition, we value team building, so we often take team offsites.
Free Daily Meals
ServiceTitan offers free lunches everyday and a fully stocked pantry with La Croix and your favorite cereals!
Game Room
Stocked Kitchen
Happy Hours
Parking
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Diversity Program

Additional Perks + Benefits

We really listen to the feedback of our employees and want to make sure that each perk is thought out and mindful for everyone.

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