Build a high-performing team. Our People Operations team achieves this mission by recruiting the right talent, equipping them with the right resources to make an impact, and growing our Titans into the right career paths that best match their individual talents and interests. We are united in our passion and desire to unlock the extraordinary potential of every single person in our organization: so that we may lose, learn, and win as a team. Every day is an opportunity for change; and for our People Operations team - it is an opportunity to make a positive difference in the employee lives we touch.

Employee Experience (HR) Coordinator

ServiceTitan’s Employee Experience (Human Resources) Coordinator reports to the Director of Employee Experience and is a key role to ensure the success of the ServiceTitan team. S/he supports the Employee Experience department by executing the standards for HR practices and objectives that are enabling an employee-oriented, high-performance culture. ServiceTitan’s Employee Experience Coordinator will develop a thorough knowledge of our business to support our HR strategy in the following functional areas: employment and onboarding / offboarding; total rewards: benefits, rewards/recognition; employee relations; performance management; global mobility; and employee sentiment and retention. Additionally, s/he is an effective partner to the team and works in collaboration with talent acquisition, learning and development, and operations to ensure a consistent and excellent employee experience at ServiceTitan.

What you'll do

• Act as the owner of employee administration - employee file management, HRIS management with employee updates and changes, employment verifications
• Support providing responses to general employee questions
• Support onboarding activities in partnership with Talent Acquisition and Learning and Development teams, including HRIS onboarding and participating in new hire orientation sessions
• Lead and facilitate exits and terminations by conducting exit interviews, providing data analysis on turnover codes and reasons, and ensuring all exit checklists are completed
• Create and maintain organizational job codes, including confirming new hires are entered into the HRIS with the accurate job code
• Act as liaison with our Shared Services team as it relates to reporting support - creating, pulling, updating, or sending reports with the Shared Services team
• Provide overall support for any Employee Experience initiatives or projects as needed in the areas of performance management, benefits, employee relations, and employee retention
• Support execution of Employee Experience communications across the organization
• Provide general support to the Atlanta office, as needed and relevant
• Lead global mobility program at ServiceTitan. Act as the primary point of contact for our immigration attorney and internal employees who require sponsorship or visas
• Support company culture and happiness programs, including employee recognition and rewards, company sentiment surveys, employee wellness, and employer branding (in partnership with our Talent Acquisition team)

What you'll need

• Bachelor's degree preferred
• 2+ years of experience in positions with experience supporting and coordinating Human Resources teams
• Evidence of the practice of a high level of confidentiality
• Excellent organizational and project / program management skills
• Out of this world customer service orientation
• Excellent written and verbal communication skills
• Experience in a startup culture - comfortable with ambiguity and non-stop problem solving, building, and actioning
• A strong work ethic with utmost integrity
• A no problem, make it happen attitude - you manage to get the work done, and do it with a positive attitude
• Self-starter, forward thinking planner
• Belief that everything you do impacts our people and customers
• Genuinely enjoy collaboration and are invested in individual and team success
• Desire to make an impact and be a part of a talented group of people who learn from each other

Bonus points if...

• You are familiar with UltiPro
• You’ve worked with the Google suite
• You’ve experienced working in a startup or tech company

About ServiceTitan

ServiceTitan is a mobile, cloud-based software platform that helps home service companies streamline operations, improve customer service, and grow their business. ServiceTitan’s end-to-end solution for the multi-billion dollar residential home service industry includes CRM, intelligent dispatch, comprehensive reporting, Marketing management tools, mobile connectivity for field techs, and Quickbooks integration. ServiceTitan brings a fully operational modern SaaS infrastructure to an industry traditionally underserved by software. ServiceTitan is here to champion the people in home services. ServiceTitan helps them provide a wonderful customer experience, improve sales and more easily manage their business.

Los Angeles Business Journal Top 100 Fastest Growing Private Company for 2017 
Inc. 5000 – America’s Fastest Growing Companies 2017
Forbes - Next Billion-Dollar Startup List 2017