Employment Branding & University Relations Specialist

| Greater LA Area

Build a high-performing team. Our People Operations team achieves this mission by recruiting the right talent, equipping them with the right resources to make an impact, and growing our Titans into the right career paths that best match their individual talents and interests. We are united in our passion and desire to unlock the extraordinary potential of every single person in our organization: so that we may lose, learn, and win as a team. Every day is an opportunity for change; and for our People Operations team - it is an opportunity to make a positive difference in the employee lives we touch.

Specialist, Employment Branding & University Relations

We are looking for a talented Specialist to lead Employer Branding & University Relations at ServiceTitan. As a Branding Specialist, you will work closely with Talent Acquisition, Employee Experience, Learning & Development and Marketing to develop and execute resilient employment branding strategies to make ServiceTitan an ‘employer of choice’. This role will also help recruit the best and brightest talent in the country by effectively partnering with top universities and college programs.

What You'll Do

  • Build employment brand strategies in alignment with ServiceTitan brand standards and resources through Social Platforms, Linkedin, Company Career Site, Branding Partners (theMuse, Glassdoor, BuiltInLA, etc.), Press/CorpComms, Marketing, and ATS System.
  • Partner with the broader People Operations team to enact a program and initiatives to enable us being an “employer of choice.”
  • Define, develop and drive our public messaging and that will serve as the foundation for our employment brand by working with branding partners, Talent Acquisition, and marketing to create interesting and informational content to attract top talent.
  • Own, develop, and drive meaningful traffic and positive action on our ServiceTitan Careers and Culture website - make it the central hub for all recruiting and employment branding for the company.
  • Research, develop, implement and measure innovative marketing strategies across many mediums and channels (establishing and beefing up our online and offline presence) to reach and engage candidates.
  • Develop and manage partnerships with employment brand companies (e.g. Glassdoor, LinkedIn, theMuse, BuiltInLA, etc.)
  • Develop and manage an events calendar with strong attendance to maximize our impact in hiring top talent. Partner with TA and Operations to develop targeting of events for particular roles.
  • Be the driving force behind keeping our social media and online presence fresh and active (and most importantly effective in attracting top talent). Engage our branding partners, the press, and broader Titan population in expanding the reach of our employment brand and talent recruitment efforts
  • Be the steward for applying for employment branding awards on behalf of ServiceTitan to be recognized for our efforts.
  • Build cross-functional relationships to support TA operations and development of new programs for entry level candidates. Develop strong campus relationships with colleges and universities through placement offices, faculty, and student bodies to promote the company’s brand and image. Run the internship program at ServiceTitan and work with senior leadership to come up with ways of incorporating new talent into their business units.
  • Coordinate and attend all campus site visits, job fairs, speaking events and any other college student events.
  • Measure the impact and effectiveness of our employment brand efforts, and continuously iterate and improve upon our employment brand.

What You'll Need

  • Bachelor’s Degree in Communications, English or Related Field
  • 1-3 years of proven work experience in the area of Employer Branding or Marketing
  • Experience with University or Intern Recruitment preferred
  • Excellent communication, written, interpersonal, and client service skills
  • Team player, go-getter, with a high sense of urgency to interact at all levels of the organization
  • Demonstrated ability to think creatively, strategically, and operationally with strong analytical skills
  • Adept at functioning in dynamic environments, able to identify and prioritize tasks, handle multiple on-going projects, be flexible to change and able to juggle shifting priorities

About ServiceTitan

ServiceTitan is a mobile, cloud-based software platform that helps home service companies streamline operations, improve customer service, and grow their business. ServiceTitan’s end-to-end solution for the multi-billion dollar residential home service industry includes CRM, intelligent dispatch, comprehensive reporting, Marketing management tools, mobile connectivity for field techs, and Quickbooks integration. ServiceTitan brings a fully operational modern SaaS infrastructure to an industry traditionally underserved by software. ServiceTitan is here to champion the people in home services. ServiceTitan helps them provide a wonderful customer experience, improve sales and more easily manage their business.

Inc 5000 Best Workplaces 2018
Los Angeles Business Journal Best Places to Work 2018
Forbes Cloud 100 2018
Los Angeles Business Journal Top 100 Fastest Growing Private Company for 2017
Inc. 5000 – America’s Fastest Growing Companies 2017
Forbes - Next Billion-Dollar Startup List 2017

Read Full Job Description

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • C#Languages
    • MySQLDatabases
    • AsanaManagement
    • JIRAManagement
    • HubSpotCRM
    • SalesforceCRM
    • MailChimpEmail

Location

Our neighborhood is considered a "crossroads" and "gateway" city. We have suburban life on one side and city life on the other.

An Insider's view of ServiceTitan Inc.

How do you collaborate with other teams in the company?

I usually prefer communicating and collaborating via slack or emails, but if I am looking for a rapid solution then I would walk over to them.

Dave Avetikyan

Data Engineer

What are some things you learned at the company?

I've been part of teams throughout my career, but here at ServiceTitan I've had a chance to collaborate in full with my colleagues. I've also learned new things about being accountable to your teammates, the power that transparency has in keeping teams together, and the benefits of being open and candid.

Jason Mulero

Senior Learning & Development Specialist

What makes someone successful on your team?

Empathy, determination, and resourcefulness!

You're the main point of contact for a complex, detail-oriented implementation schedule that has concurrent timelines and moving parts. You need to be cool and collected in the face of high-stress situations, all while delivering an excellent customer experience.

Kathy Chang Sercu

Sr. Manager, Enterprise Implementation

What are ServiceTitan Inc. Perks + Benefits

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
ServiceTitan's dental plan covers 100% of the cost for preventative care
Vision Benefits
ServiceTitan's vision plan covers 100% of the cost for preventative care
Health Insurance Benefits
ServiceTitan's incredibly generous health plan covers 100% of the cost and 80% for dependents.
Life Insurance
Pet Insurance
ServiceTitan offers Pet Insurance to our Titan pets.
Wellness Programs
ServiceTitan partnered with Fitspot to bring onsite massages and exercise activities to the office
Retirement & Stock Options Benefits
401(K)
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Perks & Discounts
Casual Dress
Company Outings
Aside from our annual summer picnic and holiday party, we always make time to have happy hour with the team. In addition, we value team building, so we often take team offsites.
Free Daily Meals
ServiceTitan offers free lunches everyday and a fully stocked pantry with La Croix and your favorite cereals!
Game Room
Stocked Kitchen
Happy Hours
Parking
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Diversity Program

Additional Perks + Benefits

We really listen to the feedback of our employees and want to make sure that each perk is thought out and mindful for everyone.

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