Director of Diversity, Equity, & Inclusion

| Greater LA Area
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

In today’s marketplace, talented people are the world’s most valuable assets. The Talent Innovation team works to enable ServiceTitan’s ability to recruit and retain remarkable people by energizing our culture and talent brand. Our mission is to make ServiceTitan the best place Titans ever work.

We are looking for an experienced, organized, and passionate Director of Diversity, Equity, and Inclusion, who will aid in the conceptualization and execution of company-wide DEI strategies, programs, and initiatives. Your primary role will be to help enforce and sustain an equitable and inclusive culture that respects and leverages diversity throughout our company, industry, and the communities we serve. You will partner with executives and leaders across the company to implement a transformational strategy and vision. 

As a Director of DE&I, you will: 

  • Help define and deliver ServiceTitan’s Diversity, Equity, and Inclusion goals and strategies into programmatic outcomes and an implementable roadmap 
  • Identify and define KPIs for ServiceTitan’s DEI strategy
  • Drive DEI program objectives through program management and defined project plans; manage implementation activities, and aid in the development process, documentation, and communications for program/process rollout and ongoing support
  • Evaluate and assess current and pipeline DEI initiatives’ strengths and weaknesses
  • Support and empower our Charter Groups by way of executive leadership and general strategic input
  • Provide guidance on subject-matter projects to employees and management teams
  • Collaborate with HR business partners, total rewards, and the talent center of expertise to ensure applicable DEI strategies are incorporated into all programs and activities in the talent lifecycle
  • Proactively identify risks/issues, provide solutions, and overcome hurdles to drive results
  • Identify and drive relevant partnerships with organizations outside of ServiceTitan
  • Stay informed of changes in the wider DEI landscape
  • Work with the wider HR team to lead the development, implementation, and assessment of strategies and programs to attract, retain, and promote a diverse workforce for the organization
  • Support effective communication efforts across the organization as it relates to DEI
  • Contribute to additional projects as needed by the company and/or department

To be successful in this role, you’ll need: 

  • 7+ years of experience in DE&I, Human Resources, or diversity program development (or comparable experience)
  • Advanced knowledge of principles of diversity, equity and inclusion with experience leading initiatives aligned with business objectives
  • Demonstrated success in using data/insights to develop and evolve diversity, equity and inclusion strategies and programs
  • Experience with data analytics
  • Ability to think strategically and ensure all programs, initiatives, events, and activities support business goals
  • Excellent cross-functional communication and interpersonal skills as well as the ability to motivate and influence others
  • Ability to influence and drive action at all levels of the organization
  • Critical thinking skills and the drive to always continue improving
  • A sense of intellectual fearlessness and a willingness to think globally as well as locally
  • Experience leading internal equity audits a plus
  • Public speaking skills to drive internal communications and relay ServiceTitan’s goals and values as they pertain to DEI
  • Confidence managing tasks and projects using Asana, Slack, and Google Suite.

#LI-RT1

About ServiceTitan

ServiceTitan is the world’s leading and fastest-growing software technology platform for the trades, a trillion-dollar global industry. We help small business entrepreneurs run and grow their businesses. For more information about ServiceTitan, visit www.ServiceTitan.com.

Perks & Benefits

1. Work/Life Balance: flexible work schedule, flexible PTO
2. Family-Friendly Benefits: extended parental leave, pregnancy support, 20k in adoption reimbursement, Snoo Smart Sleeper, back-up childcare credits, legal benefit, discounted pet insurance
3. Enrichment: ongoing learning culture with access to Linkedin Learning and professional development workshops, diversity charter groups, orientation program, career pathing opportunities, mentorship programs
4. Health & Wellness: company-paid medical/vision/dental/life insurance/disability, employer HSA contribution, free One Medical membership, care coordination support, 401(k) with company match, stipend for home office equipment/supplies, gym discounts, monthly cell phone stipend

Equal Opportunity Employer

ServiceTitan does not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws. At ServiceTitan, our mission is to help our Titans and customers achieve the extraordinary. We are an equal opportunity employer and we celebrate the diversity that each Titan brings to the table. We believe that the convergence of fresh, unique perspectives and experiences from all walks of life is what makes our product and culture so great - and there's always room for more.

CCPA Notice for CA Residents applying to Jobs at ServiceTitan

Please review the CCPA Notice here: ServiceTitan CCPA California Privacy Notice

Life at ServiceTitan 

http://instagram.com/lifeatservicetitan | https://www.themuse.com/profiles/servicetitan | https://www.builtinla.com/company/servicetitan-inc

Read Full Job Description
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • C#Languages
    • JavascriptLanguages
    • PythonLanguages
    • SqlLanguages
    • ReactLibraries
    • ASP.NETFrameworks
    • Microsoft SQL ServerDatabases
    • MySQLDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • Google AnalyticsAnalytics
    • IllustratorDesign
    • PhotoshopDesign
    • FigmaDesign
    • AsanaManagement
    • JIRAManagement
    • HubSpotCRM
    • SalesforceCRM
    • MailChimpEmail
    • MarketoLead Gen

Location

Our neighborhood is considered a "crossroads" and "gateway" city. We have suburban life on one side and city life on the other.

An Insider's view of ServiceTitan

How do you collaborate with other teams in the company?

I usually prefer communicating and collaborating via slack or emails, but if I am looking for a rapid solution then I would walk over to them.

Dave Avetikyan

Data Engineer

What are some things you learned at the company?

I've been part of teams throughout my career, but here at ServiceTitan I've had a chance to collaborate in full with my colleagues. I've also learned new things about being accountable to your teammates, the power that transparency has in keeping teams together, and the benefits of being open and candid.

Jason Mulero

Senior Learning & Development Specialist

What makes someone successful on your team?

Empathy, determination, and resourcefulness!

You're the main point of contact for a complex, detail-oriented implementation schedule that has concurrent timelines and moving parts. You need to be cool and collected in the face of high-stress situations, all while delivering an excellent customer experience.

Kathy Chang Sercu

Sr. Manager, Enterprise Implementation

What are ServiceTitan Perks + Benefits

ServiceTitan Benefits Overview

We are committed to supporting our Titans through different stages of life.

Young and early in your career? You are going to love our 401(k) employer match, pet insurance, financial planner access, and that we pay 100% for your health, dental, and vision insurance.

Looking to grow your family? We got you covered with benefits ranging from adoption assistance up to $20,000, a 6-month Snoo Smart Sleeper rental, Ready, Set, Food! food allergy prevention, and paternal leave of 100% pay for up to 16 weeks (in addition to any disability or state paid family leave!).

Culture
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily stand up
Open door policy
Team owned deliverables
Group brainstorming sessions
Open office floor plan
Diversity
Unconscious bias training
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
ServiceTitan's incredibly generous health plan covers 100% of the cost and 80% for dependents.
Life Insurance
Pet Insurance
ServiceTitan offers Pet Insurance to our Titan pets.
Wellness Programs
ServiceTitan partnered with Fitspot to bring onsite massages and exercise activities to the office
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
ServiceTitan provides employees with a 401(k) matching plan managed by Empower. We match 6% of contributions up to 3% of an employee's annual gross pay.
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
In addition to disability and state paid family leave, ServiceTitan offers 16-weeks of parental leave for the primary caregiver and 8-weeks of parental leave for the non-primary caregiver.
Flexible Work Schedule
Remote Work Program
Our remote work program allows employees to work remotely 1 day per week.
Family Medical Leave
Employees who have been with the company for 12 months are eligible for 12 weeks of family medical leave.
Adoption Assistance
We reimburse up to $20,000 for eligible adoption expenses and offer 16-weeks of parental leave for the primary caregiver and 8-weeks of parental leave for the non-primary caregiver.
Return-to-work program post parental leave
Company sponsored family events
ServiceTitan sponsors family oriented events multiple times per year.
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Company Outings
Aside from our annual summer picnic and holiday party, we always make time to have happy hour with the team. In addition, we value team building, so we often take team offsites.
Game Room
Happy Hours
Parking
Pet Friendly
Recreational Clubs
Fitness Subsidies
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Online course subscriptions available

Additional Perks + Benefits

We really listen to the feedback of our employees and want to make sure that each perk is thought out and mindful for everyone.

More Jobs at ServiceTitan60 open jobs
All Jobs
Finance
Data + Analytics
Design + UX
Dev + Engineer
HR + Recruiting
Marketing
Operations
Product
Project Mgmt
Sales
Content
Data + Analytics
new
Los Angeles
Operations
new
Los Angeles
Product
new
Los Angeles
Project Mgmt
new
Los Angeles
Design + UX
new
Los Angeles
Data + Analytics
new
Los Angeles
Sales
new
Los Angeles
Project Mgmt
new
Los Angeles
Developer
new
Los Angeles
Sales
new
Los Angeles
Sales
new
Los Angeles
Project Mgmt
new
Los Angeles
Operations
new
Los Angeles
Sales
new
Los Angeles
Operations
new
Los Angeles
Design + UX
new
Los Angeles
Project Mgmt
new
Los Angeles
HR + Recruiting
new
Los Angeles
Content
new
Los Angeles
Data + Analytics
new
Los Angeles
Developer
new
Los Angeles
Developer
new
Los Angeles
Project Mgmt
new
Los Angeles
HR + Recruiting
new
Los Angeles
HR + Recruiting
new
Los Angeles
Sales
new
Los Angeles
Data + Analytics
new
Los Angeles
Developer
new
Los Angeles
Developer
new
Los Angeles
Data + Analytics
new
Los Angeles
Project Mgmt
new
Los Angeles
Operations
new
Los Angeles
Developer
new
Los Angeles
Sales
new
Los Angeles
Sales
new
Los Angeles
Marketing
new
Los Angeles
Data + Analytics
new
Los Angeles
Design + UX
new
Los Angeles
Project Mgmt
new
Los Angeles
HR + Recruiting
new
Los Angeles
Developer
new
Los Angeles
Developer
new
Los Angeles
Operations
new
Los Angeles
HR + Recruiting
new
Los Angeles
Design + UX
new
Los Angeles
Finance
new
Los Angeles
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.
Save jobView ServiceTitan's full profileSee more ServiceTitan jobs