As our Sr. Manager, Revenue Operations (Customer Success Management & Technical Support), you will: 

• Accountable to proactively spot, solution, test, and action on processes and tools to drive meaningful results in improving Customer Success Management and Technical Support offering processes, at scale, inclusive of internal operations and customer interactions
• Set KPI benchmarks and develop the most optimal cadence to internally monitor and review with Customer Success Management and Technical Support leadership to provide meaningful insights into financial, operational, efficiency and team performances
• Build meaningful relationships with leaders in the Customer Success and Product Management organizations and become a highly trusted advisor to the Customer Success Management and Technical Support, leaders
• Produce, maintain, and enforce SLAs between the various functions within Customer Success, Customer Acquisition and Product Management 
• Lead a team of professional Analysts and Systems resources in prioritizing and catering to all Leadership business needs 
• Work alongside Special Operations and Product Management teams to come up with solutions around refining the Customer Journey to improve our internal processes and our customers’ experience

To be successful in this role, you'll need

• BA/BS in Business Administration, Engineering Science, or related field, required, MBA preferred
• 5+ years of relevant experience, required
• Business operations experience in SaaS, required
• 2+ years experience managing or leading teams, with experience managing multiple workflows simultaneously
• Strong understanding of and Customer Success Management, Technical Support, Financial and operational SaaS KPIs and other Key Metrics
• Salesforce.com and Tableau experience, required
• Excellent critical thinking skills; ability to break down ambiguous problems into concrete, manageable components and think through optimal solutions
• Ability to influence without authority
• Clear communicator with excellent written, verbal, and listening skills
• Strong leadership and interpersonal skills with an ability to drive cross-functional teams
• Strong project management skills focused on driving change in a complex environment
• Comfort with, and ability to operate at an aggressive, accelerated, iterative pace in a dynamic environment

Why ServiceTitan?

1. Work/Life Balance: flexible work schedule, flexible PTO, parental leave 
2. Health & Wellness: company-paid medical/visual/dental insurance, 401(k) retirement plan with company match, lunch provided everyday, fully-stocked kitchens, weekly meditation, wellness rooms, discount on Classpass
3. Enrichment: professional development workshops, diversity charter groups, an orientation program, career pathing opportunities

Equal Opportunity Employer

ServiceTitan does not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws. At ServiceTitan, our mission is to help our Titans and customers achieve the extraordinary. We are an equal opportunity employer and we celebrate the diversity that each Titan brings to the table. We believe that the convergence of fresh, unique perspectives and experiences from all walks of life is what makes our product and culture so great - and there's always room for more.

Life at ServiceTitan 

http://instagram.com/lifeatservicetitan | https://www.themuse.com/profiles/servicetitan | https://www.builtinla.com/company/servicetitan-inc

About ServiceTitan

ServiceTitan is a mobile, cloud-based software platform that helps home services companies streamline operations, improve customer service, and grow their business. ServiceTitan's end-to-end solution for the multi-billion dollar residential home services industry includes CRM, intelligent dispatch, custom reporting, marketing automation, mobile solution for field techs, and accounting integration with Intacct and QuickBooks. ServiceTitan brings a fully operational modern SaaS infrastructure to an industry traditionally underserved by software. ServiceTitan is the preferred software for hundreds of the world's most successful plumbing, HVAC, and electrical companies. For more information about ServiceTitan, visit www.ServiceTitan.com.

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