We formulate, build, launch and run new ServiceTitan business lines. The team at Platform & Payments is integral to the success of ServiceTitan's valued customers, as we enable process improvement through technology integrations with key ServiceTitan partners. We build cutting edge solutions in Financial Technology (FinTech), Internet of Things (IoT), etc. to empower contractors to take the next leap forward in streamlining technician interactions with the homeowner. Think of us as a start-up within a start-up. We are extremely ambitious in expanding revenue and contributing to the overall company growth. We are looking for talent and passionate and future Titans that are entrepreneurial, love technology and want to help our customers maximize their potential.

Payments Support Specialist

The Payments Support Specialist is a strategic role at ServiceTitan. A deep understanding of the payments industry is necessary in order to work with ServiceTitan customers to explain the functionality and support different aspects of ServiceTitan Payments. You will play an integral part in the daily success for our customers

What you'll do

• Provide day to day support for our customers, including gateway and transactional support, as well as deposit reconciliation
• Serve as point person for existing customers on ServiceTitan Payments, fielding incoming emails and phone calls
• Provide technical support to customers within our software platform, developing expert level knowledge of payment processing within ServiceTitan
• Collaborate with our payment processors to help mitigate risk for our customers, including reaching out to customers for requested documents and providing invoices as requested on behalf of customers
• Act as our internal payments subject matter expert
• Provide training to new customers once implementation is complete
• Assist customers with questions as they pertain to merchant statements and pricing questions

What you'll need

• Minimum of 2+ years total work experience in a client facing role in the merchant services / payment processing industry
• Strong understanding of payments industry terms (processors, gateways, chargeback, ACH, etc.), economics and client pain points
• Strong communication skills
• Very detailed oriented with strong organizational skills
• Strong understanding of Visa/Mastercard interchange table and costs
• Experience with breaking down credit card merchant statements and doing cost + profitability analysis on them
• Strong desire to work within a start-up environment and build an extraordinary product

About ServiceTitan

ServiceTitan is a mobile, cloud-based software platform that helps home services companies streamline operations, improve customer service, and grow their business. ServiceTitan's end-to-end solution for the multi-billion dollar residential home services industry includes CRM, intelligent dispatch, custom reporting, marketing automation, mobile solution for field techs, and accounting integration with Intacct and QuickBooks. ServiceTitan brings a fully operational modern SaaS infrastructure to an industry traditionally underserved by software. ServiceTitan is the preferred software for hundreds of the world's most successful plumbing, HVAC, and electrical companies. For more information about ServiceTitan, visit www.ServiceTitan.com.
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